46 Resources for
customer service and voip and voip solution
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customer service (515 results), customer service representative (5 results), customer service management (1 results)
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- VoIP and the law: An overview
- In many respects, the Internet has been the last frontier offreedom. In a world where governments increasingly control more and more aspectsof our lives, cyberspace was the one "place" where one could come andgo without being subject to much regulation.Of course, just as the Wild West gave way to"civilization," it...
- Technical articles 2007-03-23
- Driver's License Agency Connects Offices for Better Service With Avaya IP Telephony Solution
- Driver's License Agency DLA wanted to provide private-sector class customer service across its network of 26 license examination office and address operational and quality of service issues with its previous VoIP system. To select the right solution for the nationwide CRM Center, DLA conducted a comprehensive evaluation exercise comparing competitive...
- Case studies 2007-09-01
- Visiting Nurse Association of Boston Switches to VoIP and Enjoys Cost Savings and Service Improvements
- After evaluating a variety of competing products to replace its unreliable, inflexible, and poorly performing telephone system, the Visiting Nurse Association of Boston chose a robust VoIP solution from ShoreTel for its ease of use, flexibility, and in-house manageability. Download this short but informative case study to read more about...
- Case studies
- VoIP Anti-blocking
- VoiceGuard? Border ControllerVGBC bypass ISP blocking VoIPFor political & economic reasons, ISP may block VoIP in your country. How to solve it using VoiceGuard? Border ControllerVGBC? Due to unique architecture, when deploying VGBC at customer CPE side, VGBC can work in the way similar to that of soho...
- Discussion threads 2009-04-28
- VoIP quality still weak, but new technologies bring hope
- Quality concerns have proven quite a hurdle in rolling out voice-over IP technology in the enterprise. Today's CIOs would be happy to grab it but won't until the bumps are smoothed out. One new service promises to make it happen sooner rather than later.Voice-over IP VoIP is supposedly poised to...
- Technical articles 2002-01-15
- VOIP - it's real and it has caused a dilemma...
- I've been following VOIP for the last six years or so and I knew it was going to turn into a hot topic when the hardware technology got better. I used VOIP in 1999 but the hardware cost for personal or small business use was too high for the...
- Discussion threads 2005-04-25
- VoiceGuard? Solution for VoIP Anti-Blockade ?
- VoiceGuard? Solution for VoIP Anti-Blockade 1. OverviewYahoo messenger, Skype, Microsoft Messenger and Vonage offer a subscriber the ability to "call" someone using Softphone/Gateway ATA/IPPhone/IAD. However, several ISPs are blocking or degrading this service in order to force a consumer to use a ISP sponsored service. States such as...
- Discussion threads 2009-06-09
- Is your company doing VoIP?
- We're polling TechRepublic members about whether their companies have already deployed VoIP, are planning to deploy VoIP, or are currently avoiding it. Which camp do you fall into and why?NoWe tested it and decided against it. It is just not reliable enough.YesWe use it, have for years, love it.Evaluation ProcessAs...
- Discussion threads 2005-11-03
- SPAM and SPIT: what are the dangers?
- People are concerned about getting SPIT in their ears these days. Deb Shinder just wrote about how UC might present new opportunities for spammers today. People look at the new means of communicating with a warm fuzzy feeling inside, rushing to adopt new communications technologies for cost savings,...
- Blog posts 2008-01-04
- A Context-Aware Smart-Call-Center Solution: Improving Customer Service for Online Games
- Call centers play an important role in the online game industry, using automatic call navigation, information integration, and human agent communication to provide interactive services to assist customers. The unique nature of the online game experience has led to new requirements for the call center communication model. This paper proposes...
- White papers 2006-01-20
- Leading National Provider of Medical Supplies Uses VoIP for Superior Customer Relations
- Byram Healthcare engaged an analyst firm to evaluate end-to-end business processes, from ordering to pick-ship-bill. The company wanted an Interactive Voice Response IVR system to streamline ordering processes, on the grounds that repeat customers don't necessarily need to talk with a sales agent, but just want speedy completion of their...
- Case studies 2006-09-28
- 10 ways to communicate more effectively with customers and co-workers
- This information is also available as a PDF download. We all know what happened to the Titanic. Clearer communications could have prevented the tragedy and the loss of more than 1,500 lives. Communications plays just as important a role in your careers. When asked to name the...
- Blog posts 2007-08-08
- IPTV and IP Convergence: Gaining Competitive Advantage by Creating the Intentional Customer Experience
- In order for wireline Communication Service Providers CSPs to address the decline in their traditional business, they must include IPTV as a strategic component in their service bundle. However, rapidly launching IPTV, VoIP and other digital content services is not enough. To achieve market leadership, CSPs must undergo a significant...
- White papers 2005-02-01
- Darby Bank & Trust Lowers Costs With ShoreTel VoIP
- Darby Bank & Trust deployed ShoreTel to eight locations with 160 IP 530 telephones. Darby Bank was faced with an outdated Nortel PBX that it was quickly outgrowing. The system had reached maximum capacity at the very time the bank was continuing its rapid growth, steadily adding...
- Case studies
- VoIP in a box?
- There's been a lot of buzz in the VoIP community recently about ooma, a device that the company advertises will allow you to "own your own dial tone." The key here is that you buy a box -- not a service.You pay for the ooma hardware -- $599 MSRP, with...
- Blog posts 2007-08-10
- SolutionBase: Discover an open source solution to VoIP with Asterisk
- Asterisk is a free open source PBX with features that rivals other proprietary PBX systems. From residential networks to full-blown cooperate call centers, Asterisk is a powerful cost-effective system with all the features you would expect to find in any high-end program, plus a little more. In this article, Brian...
- Technical articles 2007-06-21
- 10 questions about the direction of CRM: An interview with Jon Cline
- Early Buy-InIt is so refreshing to see a real-world perspective on best practices. Buy-in is one of the most overlooked issues in the planning stage. The value of your CRM solution is only as good as the data your employees are committed to entering. Employees need to understand that CRM...
- Discussion threads 2008-10-15
- WAN design
- Hi,I am a 3rd year university student majoring in Networking and Telecommunications. For one of my networking courses we are to develop a WAN solution for a ficticious company. For our project we pretend to be a networking consultant group. We are to respond to an RFP with a proper...
- Q&A 2006-03-20
- M I N D M A N G O
- M I N D M A N G Oblog rootWHY VIDEOCON PLANS BUYS IN TAIWANConsumer durables giant Videocon Industries is in advanced stages of negotiations to buy the plasma display panel production facilities of Chunghwa Picture Tubes, a Taiwan-based picture-tube major, for $30 million (Rs 137 crore).Acquisition would...
- Discussion threads 2006-04-02
- VueChat Server 12.31.2 (Windows)
- VueChat Server is the ultimate solution for VoIP, customer service, and CRM. VueChat is a set of tools for Web-based customer service, instant messaging, VoIP communications, videoconference, and Customer Relationship Management CRM. Version 12.31.2 may include unspecified updates, enhancements, or bug fixes.
- Software downloads 2006-01-03
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