TechRepublic Resources
- Increasing ARPU and customer retention With Hosted Business Application Services
- WebCentral employs 200 people and has offices in Brisbane, Queensland and Sydney, New South Wales. A brand within the Melbourne IT Group, WebCentral offers a broad range of services and hosts more than 80,000 Web sites and domains. In the face of mounting competition, WebCentral wanted to find ways to...
- Tags: Business Application, Customer Retention, WebCentral, Smb/Sme, Microsoft Windows, Web Site Development, Branding, Operating Systems, Software, Internet, Marketing
- Case studies 2007-03-01
- customer retention Is a Multi-Dimensional Issue
- Customer management is not rocket science. It is pretty basic business common sense. There are three primary elements to it. Acquire, grow and retain customers. Of these three elements, the first two capture most of the attention and mind share of the majority of marketers as well as senior executives...
- Tags: Quaero Corp., Customer Retention, Customer Management
- White papers 2006-06-15
- The Loyalty Connection: Secrets to customer retention and Increased Profits
- Do you know how to stop customer churn? Although most business leaders say they are devoted to loyalty, their management systems and budgets don't back that up, according to new CRMGuru.com research. Yet, loyalty experts agree that it is more cost-effective to retain customers than to acquire them. In this...
- Tags: Customer Retention, RightNow Technologies, Leadership, Management
- White papers 2005-03-01
Additional Resources
- Acquisition Versus Retention: Competitive Customer Relationship Management
- Customer relationship management suggests that sellers identify their most valuable customers and provide special products/services to them, either immediately in an effort to build a sense of commitment to the firm (an acquisition strategy) or just as they are thinking of leaving (a retention strategy). While a monopolist profits most...
- Tags: Acquisition, CRM, Mergers & Acquisitions, Corporate Law, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Investment, Finance, Business Operations, Marketing, Software
- White papers 2006-03-21
- customer retention Strategies in Action: A Communications Industry Report
- As competitive pressures within the communications market continue to intensify, Communication Service Providers (CSPs) are forced to devote more resources to defending their customer base against poaching. As such, several visionary CSPs have begun to roll out programs that tightly integrate their traditionally tactical contact center operations with their corporate...
- Tags: Strategy, Industry, Jacada Ltd., Call Centers, Real Estate, Customer Relationship Management (CRM), Wireless, It Operations, Business Operations, Enterprise Software, Software
- White papers 2005-08-03
- B2B customer retention: Seven Strategies for Keeping Your Customers
- Business marketers have much to gain from retention marketing. Business customers tend to be fewer and more valuable - meaning you can't afford to lose even one. But how do you keep your customers active and buying from you, versus the competition? How do you prevent defection? This white paper...
- Tags: Penton Media Inc., B2B, Marketing Research, Strategy, E-business/E-Commerce, Internet, Marketing, Management
- White papers 2005-05-16
- Solving the CRM Employee Retention Problem: A Customer Service Approach (Part II)
- There is definitely a link in the customer service arena between the quality of service the customer receives and their levels of satisfaction. The better the service, the more satisfied the customer. And, when the customer is more satisfied, he or she is usually more loyal to the service provider....
- Tags: Customer Service, QoS, Employee Retention, CRM, Product Marketing, Customer Relationship Management (CRM), Recruitment & Selection, Marketing, Enterprise Software, Software, Human Resources, Workforce Management
- White papers
- Rising Expectations, Technology, and Retention Are Among the Challenges for 2006
- The year 2005 was difficult enough for many customer service managers, with technology changes, outsourcing, hiring and retention issues, and other factors that crowded into the customer service center. The year 2006, it seems, will be no different. Managers will face more technology choices, more staffing headaches, and will be...
- Tags: Customer Service, Staffing, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2006-01-01
- Best Practices for Retaining and Acquiring Customers in Grocery
- Retailers know it's a buyer's market. Product differentiation is difficult. Making the difference on price alone is a trap. Enhancing customer relationships and becoming customer centric is the key to increasing sales and customer retention rates, and lowering the cost of customer acquisition.
- Tags: SAS Institute, Best Practice, Product Differentiation
- Webcasts
- Helping Customers Maximize the Potential of SAS Software
- Experts agree that customer service is just as important as the product itself in determining a customers' decision to repurchase a product. A reflection of this axiom is evident in the SAS software renewal rate of 95 percent, one of the highest customer-retention figures in the industry. Despite the complexity...
- Tags: SAS Institute
- White papers
- HP Dragon: Real-Time Access to Information
- With compliance and security at the forefront, HP Data Retention and Guardian Online solution is a flexible and adaptive customer data retention solution for service providers.
- Tags: Hewlett-Packard Co., Microsoft Access, Business Services, Microsoft Office, Databases, Office Suites, Software, Enterprise Software, Data Management
- Webcasts 2007-01-01
- Solving the CRM Employee Retention Problem: A Customer Service Approach (Part I)
- Employee retention is a huge problem facing call center managers. There are staff shortages caused by people not entering the profession, too many people leaving the profession for either higher-paying jobs or jobs with less stress, and not enough promotional opportunities to warrant people making a career out of being...
- Tags: Profession, Customer Service, Employee Retention, CRM, Customer Relationship Management (CRM), Product Marketing, Recruitment & Selection, Call Centers, Enterprise Software, Software, Marketing, Human Resources, Workforce Management, It Operations
- White papers
- HP Data Retention and Guardian Online (DRAGON)
- HP Data Retention And Guardian ONline (DRAGON) has been purpose-built for the telecommunications industry to expand service providers' capabilities in managing and reporting customer usage data. A comprehensive, end-to-end solution, DRAGON is built upon open standards for ease of integration with existing systems, services and applications, and provides the massive...
- Tags: Hewlett-Packard Co., HP DRAGON Solution, Business Services
- White papers 2007-04-01
- Why Proactive Customer Care
- Too often, contact centers are seen purely as cost centers. Proactive customer care can help turn this around. Not only can it contribute to cutting costs, but it can also have a huge impact on long-term customer satisfaction and loyalty. Proactive customer care can help to control call volume, maximize...
- Tags: Aspect Software Inc., Call Centers, Product Marketing, Customer Relationship Management (CRM), Branding, It Operations, Marketing, Enterprise Software, Software
- Webcasts
- Achieving Customer-Centricity in Retail Banking
- What do retail banks need to do to increase wallet share of their customer bases and improve customer retention - and profits? This webcast provides insights into the importance of channel integration, service-oriented architecture, business process management and workflow in addressing the four key steps to customer-centric banking: customer information...
- Tags: TIBCO Software Inc., Integration, Banking, Service-Oriented Architecture (SOA), Operational Planning, Business Process Automation, Strategy, Enterprise Software, Financial Services, Web Services, Software, Business Operations, It Operations, Management
- Webcasts
- Putting the Customer in the Front Seat: Volkswagen Drives Customer Satisfaction With mySAP CRM
- Headquartered in Wolfsburg, Germany, Volkswagen AG is a world-leading automobile manufacturer - the largest in Europe. The company wanted to make changes in customer behavior and departmentalized internal structure. The challenge was paper-based processes, disparate stand-alone solutions and need to improve customer acquisition and loyalty. To improve customer communications, retention,...
- Tags: mySAP, Volkswagen AG, Customer Satisfaction, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies
- Complex Call Center Desktops Freeze Corporate Profits
- Call centers share common goals regarding their agents: reduce turnover, lower agent costs, make training more effective, less costly and more relevant. While the focus is on improving customer satisfaction, action must be taken on the agent desktop environment if gains are to be made in improving customer retention and...
- Tags: Desktop, Agent, Real Estate, Business Operations
- White papers 2005-05-19
- Enterprise Application Archiving
- The ability to apply consistent policies for retention and rights management across all types of enterprise applications is key to mitigating risk and meeting compliance requirements. In this webcast, EMC shows how their archiving products automate content retention and disposition while ensuring disposal after the retention period expires - even...
- Tags: Archiving, Compliance, EMC Corp., Enterprise Application, Business Intelligence, Storage, Enterprise Software, Software, Data Management, Hardware
- Webcasts
- Bremer Banks on Improved Contact Center and Self Service
- Bremer Financial Corporation is a privately held, regional financial services company owned by the Otto Bremer Foundation and Bremer's employees. Bremer had a tremendous number of manual processes that, obviously, were very time consuming, inaccurate, and very difficult to keep updated. Bremer selected PeopleSoft Enterprise CRM service. With the help...
- Tags: Bank, PeopleSoft Inc., Contact Center, Bremer Financial Corp., Call Centers, Customer Relationship Management (CRM), Product Marketing, Advertising & Promotion, It Operations, Enterprise Software, Software, Marketing
- Case studies
- Best Practices for Customer Data Integration in Financial Services
- Watch this educational Web seminar replay to learn why leading financial services institutions have chosen Siebel Systems as their partner to address their single view of the customer requirements. You will learn how these financial institutions harness a single view of the customer to: Comply with mounting Know Your Customer...
- Tags: Financial Service, Siebel Systems Inc., Data Integration, Best Practice, Data Management, Financial Planning, Financial Services, Financial Accounting, Finance
- Webcasts
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