customer requirement

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Organizing the help desk

Whether you're building a help desk from the ground up or reorganizing and existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and the types of services you intend to provide. This sample chapter, taken from HDI's Service and Support Handbook,...

Tags: consolidation, customer requirement, ground up, HDI, HDI Service, help desk, outsourcing, Support Handbook

Download resources 2005-06-01

Additional Resources

Optimis Selects Remedy Customer Support to Guarantee Service Excellence

Optimis is a leading provider of workforce optimization solutions to the contact center industry in the United Kingdom and Ireland. Optimis faced the need for best practices in customer service and support. Remedy Customer Support matched all Optimis' infrastructure and functionality. Remedy Customer Support satisfies the Optimis fundamental requirement for...

Tags: BMC Software Inc., Remedy Corp., Workforce, Optimis, Remedy Customer Support, Workforce Management, Recruitment & Selection, It Management, Human Resources, It service Management

Case studies

Event Management Website Development

The customer is a start-up firm based in Irvine, CA. The customer contacted Hanu Software for the development of an outdoor event management website. The key challenge for this project was to integrate the application with three different third party products - PayPal for payment processing, vBulletin for Forum integration,...

Tags: Customer, Web Site, Web Site Development, Web Technology, Operational Accounting, Internet, Finance

Case studies

The Site of Requirement Widget (widget)

The Site of Requirement Widget counts down to the 5th Harry Potter movie and displays RSS headlines from The Site of Requirement. This version is the first release on CNET Download.com.

Tags: RSS, Internet

Software downloads 2007-06-21

GSM Home Location Register Traffic Testing Solution Development

The customer needed to perform full-capacity GSM Home Location Register traffic testing, for which they required an efficient traffic generator capable of simulating large volumes of concurrent calls. The universal traffic generator available at the time to the customer required special hardware and was costly to support and enhance. Thus,...

Tags: GSM, MERA, Cellular Phones, Consumer Electronics, Personal Technology

Case studies

The New PCI Requirement: Application Firewall Vs. Code Review

Those enterprises which handles credit card information, must meet the requirements under the new Payment Card Industry Data Security Standard version 1.1 (PCI DSS). With PCI requirement 6.6, the brand new Web application security requirement, and its company's choice - they can have their code reviewed by an external company...

Tags: Imperva, Application Firewall, Firewalls, PCI, Networking, Storage, Hardware

White papers 2006-12-12

Refine your software engineering process: Apply these ten cosmic truths about software requirements

Learn ten "cosmic truths" about software requirements and examine their implications for the practicing requirements analyst in this sample chapter from More About Software Requirements: Thorny Issues and Practical Advice . Discussion and practical advice from an industry expert cover these real-world observations about the software engineering process: ...

Tags: Software, Software Engineering, Microsoft Press, Customer, Requirement, Requirements Development, Customer Involvement, Tools & Techniques, Management

Book chapters 2006-08-28

Proven Steps to BPM Success

Join this webcast to know what it takes to reap the financial rewards of business process management (BPM). Hear expert opinions on current trends in BPM strategies, technologies and techniques. Learn from successful real-world customer experiences in applying BPM to practical business problems and discover how TIBCO's proven BPM software...

Tags: TIBCO Software Inc., Business Process, BPM, Operational Planning, Business Process Automation, Strategy, Enterprise Software, Business Operations, It Operations, Management, Software

Webcasts

Centrade Selects mySAP Marketplace and mySAP Customer Relationship Management as Key Platform for Czech Republic's First Online Trading Communities

CenTrade is the Czech Republic's largest independent business-to-business (B2B) electronic marketplace. The company implemented mySAP Marketplace, which helps it provide a robust B2B environment, enabling companies to conduct online trading as buyers and sellers. Due to its exceptional growth, CenTrade also realized that providing high-quality customer service was a top...

Tags: mySAP, Online Trading, mySAP CRM, Centrade, Customer Relationship Management (CRM), B2B, Enterprise Software, Software, E-business/E-Commerce, Internet

Case studies

SThree Achieves 33% Revenue Growth as Sales Consultants Get a Clearer View of Customers

SThree wanted to enable sales consultants to deliver aggressive growth targets by providing them with well analyzed and presented customer data and ensure the system is implemented without negative effects on Group performance or the need to change business processes. The challenge was to standardize sales and marketing 'Best practice'...

Tags: Brand, Oracle Corp., Consultant, SThree, Sales Strategy, Branding, Sales Force Management, Sales, Marketing

Case studies 2008-03-01

When You Suspect the Customer Might Be Wrong

I recently worked in a project where the requirement came from a client who wasn't very knowledgable about technology. The initial requirements were vague and contrary to subsequent, ever escalating requirements after a quote was made and work was well underway. For example, intially a client insisted there was to...

Tags: A.Russell

Discussion threads 2007-01-29

Calculating badnwidth requirement per user

How do I determine and actually calculate the bandwidth requirement per user in a campus LAN based on the number of sessions and diferent user application (email, file transfer, internet browsing etc)?Thanks!!

Tags: INTERNET, E-mail, lasborn@...

Discussion threads 2007-11-09

Do You Really Need CRM?

ROI may be tough to justify on a short-term basis. A customer-centric strategy may simply be the minimum requirement these days. If one knows that his or her sales, marketing and customer service staff don't really have the tools they need to service customers well, then maybe it's time for...

Tags: Customer Service, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing

White papers 2005-06-13

Pinnacle Plug in Development

The customer (Resonating FX) is in the business of selling specific sound recipes that are used in the audio- and video-editing industry. The project was to develop a Pinnacle plug-in for importing the customer's sound recipes on to the user's Pinnacle project space. Hanu Software followed its 5-phase offshore delivery...

Tags: Customer, Corporate Communications, Marketing

Case studies

Implementing a Requirement Driven Development Process: How Modern Requirement Driven Development Processes Can Be Effectively Implemented Using StarTeam and JBuilder

This paper describes how business users and analysts can drive the requirement definition process, starting with Borland's CaliberRM, to create and manage requirements. Use case definition, using the Rational Rose UML modeling tool included with the Borland Enterprise Studio, is the next stage of the process and is driven by...

Tags: Borland JBuilder, IBM Rational Rose, Requirement, Development Tools, Software Development, Software/Web Development

White papers 2005-10-04

Hanu Software Case Study: ACT! Attachment Search

The customer develops and distributes highly functional "Recruiter friendly" software based on ACT! - the world's leading sales management/contact management software product. The objectives were to develop the ACT! Attachment search tool, which would have features to search documents and files attached in the ACT! Contacts, groups and histories; understand...

Tags: ACT!, Customer, Productivity, Tools & Techniques, Sales Strategy, Management, Sales

Case studies

Iran Picks Up Microsoft.NET Momentum - Using Skelta Workflow.NET - The C# Written Workflow Engine for Companies Across Verticals

Remisco took up the development of an efficient solution to meet the customer requirement. It chose to develop the solution using Microsoft .NET technology. To address the workflow management requirement it chose the Workflow.NET workflow engine from Skelta Software Pvt. Ltd., a Microsoft Certified Partner from India. Remisco chose the...

Tags: Microsoft Corp., Workflow Engine, Workflow Management, C#, Skelta Workflow.NET

Case studies

Not as Easy as It May Appear: Using RFID to Fulfill PDMA's Elusive Pedigree Requirement

In the most recent stay of the final rule implementing the pedigree requirement of the Prescription Drug Marketing Act (PDMA), the Food and Drug Administration (FDA) recommended that the drug wholesaler industry voluntarily adopt Radio Frequency IDentification Technology (RFID) to fulfill the pedigree requirement of the Act. In so doing,...

Tags: Requirement, Harvard Law School, RFID, Federal Government, Wireless, Security, Biometrics, Government

White papers 2005-05-01

CRM360 (exe)

CRM30 is a customer relationship management software. Use this software to store your customer information and you will get a 360 degrees view of your customer. View relationship between customer and activities or vice versa. Search customer by address or search address by customer. This powerful relationships helps you to...

Tags: Customer, CRM30, Performance Management, Tools & Techniques, Customer Relationship Management (CRM), Human Resources, Workforce Management, Management, Enterprise Software, Software

Software downloads 2005-09-08

Customer Experience Management: The Value of "Moments of Truth"

To manage customer experiences, one must first understand what "Customer experience" means. It's almost as difficult to pin down as "Customer relationship." Customer experiences include every point in which the customer interacts with the business, product or service. Customer Relationship Management (CRM) is a business strategy to acquire, grow and...

Tags: Customer, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2006-05-01