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CRM (781 results), Microsoft CRM (60 results), mySAP CRM (40 results), customer resource management (7 results), customer service management (1 results)
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- Koninklijke Vopak Standardizes Customer Management to Better Understand and Serve Its Customers
- Koninklijke Vopak wanted to create a standardized customer experience for companies using Vopak services across multiple sites and subsidiaries and allow Vopak to appear as a single entity to third parties, rather than as a loose conglomeration of separate and quasi-autonomous divisions and sites. The challenge was to refine and...
- Case studies 2009-10-01
- Customer Retention Is a Multi-Dimensional Issue
- Customer management is not rocket science. It is pretty basic business common sense. There are three primary elements to it. Acquire, grow and retain customers. Of these three elements, the first two capture most of the attention and mind share of the majority of marketers as well as senior executives...
- White papers 2006-06-15
- BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange
- The user areas of the Amena call centers were using different integration tools, which complicated customer management. Due to the rapid growth of the company and the large volume of customers, it was deemed necessary to significantly increase investment in CRM, including the possibility of transferring the said capabilities to...
- Case studies 2007-04-01
Additional Resources
- Free Customer Management System 1.0 (Windows)
- The Real Estate Customer Management System is an application, which allows the users to store, manage, and exchange customer information for efficient and effective management. Even though the name is real estate management system you can use the system effectively for many other areas. You may also call it 'Global...
- Software downloads 2005-06-17
- My Customers (Ultimate Customer Management Tool) for WM 5.0/6.0 (Mobile)
- My Customers is a Comprehensive Customer Management Software for Pocket PC. My Customers can hold all important details of your customers. 128-bit Encrypted Password Protection to enhance Security of your details. HTML/Word/CSV Exports with Desktop Backups. Splendid Search option. Customer details are stored in a sorted format. A Complete Customer...
- Software downloads 2007-05-22
- Simply Customer Management Mobile Software 2006 3.09N (Windows)
- Simply Customer Management is a completely autonomous module to activate on your mobile a computerized Client Management services. Burotic Client Mobile includes software for your PC and another for your mobile. You can choose to use your mobile PDA or your PC to manage the research or the consultation of...
- Software downloads 2006-03-02
- E-mail management and sales team automation are key to CRM
- An e-mail response management system ERMS and sales force automation SFA are two of the many components that drive a customer relationship management initiative. Here is how ERMS and SFA fit into your CRM plan.Customer relationship management CRM is not a new idea, but it’s a sure bet that every...
- Technical articles 2001-01-05
- 10 things you should know about customer relationship management (CRM)
- This article is also available as a PDF download.#1: CRM implementations focus on gaining and leveraging a keen understandingof the customerThe CRM approach involves capturing,managing, and leveraging all the information you have about your customers. Witha stronger understanding of your customers, you should be able to better manageyour relationship with...
- Technical articles 2006-09-26
- Download these three surveys to measure customer satisfaction
- Download these three surveys from project management expert Tom Mochal. If you're not capturing metrics about your level of service, how can you expect to improve your weak areas?Does your level of service match your customers’ expectations? Can you provide your boss with hard evidence that you’re providing a quality...
- Technical articles 2000-12-28
- Create and sustain a customer focus within projects
- Whether the clients you serve are inside or outside your organization, creating and sustaining customer focus is crucial to your success as an IT department. Countless articles have heralded the destruction of information technology's ivory tower and the resurrection of an IT service closely aligned with the vision and goals...
- Blog posts 2008-01-10
- Customer Relationship Management in Retail Banking
- Retail banks are facing greater challenges than ever before in executing their customer management strategies. Intensifying competition, proliferating customer contact channels, escalating attacks on customer information, rising customer expectations and capitalizing on new market opportunities are at the top of every bank executive's agenda. In looking for ways to drive...
- White papers 2006-10-01
- My Customer for Symbian 3.0 (Mobile)
- My Customer is a Comprehensive Customer Management Software for Mobilephone. My Customer can hold all important details of your customers. Splendid Search option. Three level of priority. A Complete Customer Management Utility for every mobile User. It offers a great way to keep your customer contacts and information.It provides the...
- Software downloads 2006-06-29
- My Customer for Blackberry (Mobile)
- My Customer is a Comprehensive Customer Management Software for Mobilephone. My Customer can hold all important details of your customers. Splendid Search option. Three level of priority. A Complete Customer Management Utility for every mobile User. It offers a great way to keep your customer contacts and information.It provides the...
- Software downloads 2006-06-29
- My Customers - The Customer Manager (Mobile)
- My Customers is a Comprehensive Customer Management Software for Pocket PC. My Customers can hold all important details of your customers. 128-bit Encrypted Password Protection to enhance Security of your details. HTML/Word/CSV Exports with Desktop Backups. Splendid Search option. Customer details are stored in a sorted format. A Complete Customer...
- Software downloads 2004-01-28
- AV4 Customer Order Management for Avon Representatives 5.11 (Windows)
- This Customer Management System for Cosmetics Sales Consultants & Representatives stores customer demographic information (name, address, phone numbers, comments), provides easy customer order entry with automatic fill of description/shade/size/amount based on catalog number, keeps customer prior order history by campaign and year. You can view order history by customer, search...
- Software downloads 2008-08-20
- Championing the Customer Cause at the Bank
- Customer management at banks is here to stay. So are customer strategies and strategies to manage shifting demographics. While banks have woken up to the fact that there is enough empirical evidence to suggest that customer centricity has a strong impact on the survival and success of banks, they cannot...
- White papers 2009-01-16
- Understanding customer behavior drives e-business success
- Who comes to your company's Web site? How can this information be integrated into your back-end ERP system? Implementing the right customer analytic application will answer these questions. Find out how.How do you keep your marketing analysts from drowning in an ocean of clickstream data? E-business intelligence tools can transform...
- Technical articles 2000-04-07
- The Last Mile in CRM Analytics: Optimizing the Customer Experience in Real Time
- While large organizations have invested millions in customer relationship management software and analytics, a tremendous gap still exists between companies' ability to listen to customer needs and their ability to respond appropriately at the moment of interaction. In this webcast, the viewer will learn how applying real-time predictive analytics to...
- Webcasts
- Content Management Server's components easily manage Web site development workflow
- Microsoft's Content Management Server lets you build Web sites with dynamic and user-targeted content, secure authoring, and the ability for nondevelopers to add and revise content.Having owned a Web development company, I can say from experience how difficult it is to build a dynamic site that lets nondevelopers add or...
- Technical articles 2002-07-23
- Austrian Bank Boosts Productivity by 17 Per Cent With Customer Management Solution
- Austria's largest cooperative bank, Raiffeisenbank Kleinwalsertal, is also one of central Europe's most successful banks. In the last 25 years, private-sector banking has grown, and the demands on Raiffeisenbank Kleinwalsertal and the services it provides have increased. But the customer relationship management solution it used was no longer meeting the...
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