TechRepublic Resources
- GSA Regnow Statistics Expert (exe)
- The GSA RegNow Statistics Expert is a software tool especially developed and tested for RegNow users. It offers a variety of functions for statistic analyses, customer management, and data security. Graphical reports give you an immediate review about the state and development of your sales. In addition to an optimal...
- Tags: U.S. General Services Administration, Customer Management, GSA RegNow Statistics Expert, Sales Strategy, Sales Force Management, Backups, Storage, Databases, Sales, Hardware, Enterprise Software, Software, Data Management
- Software downloads 2007-09-06
- Customer Retention Is a Multi-Dimensional Issue
- Customer management is not rocket science. It is pretty basic business common sense. There are three primary elements to it. Acquire, grow and retain customers. Of these three elements, the first two capture most of the attention and mind share of the majority of marketers as well as senior executives...
- Tags: Quaero Corp., Customer Retention, Customer Management
- White papers 2006-06-15
- Getting Personal: Telco customer management Gets a Wake Up Call
- This paper presents an overview of the telecommunications market in Asia/Pacific (excluding Japan), identifies major drivers, and discusses the paradigm shift occurring within the market. As a result of this shift, Telcos have to reexamine their business processes and customer management strategy if they are to increase Average Revenue Per...
- Tags: Telecommunications Company, Customer Management, International Data Group, Telecom & Utilities, Telecommunications
- White papers 2005-10-01
- Customer Lifecycle Management (CLM): The Four Foundations of Convergence
- World-class customer service is a primary goal in the search for the competitive differentiation needed to achieve a loyal revenue base. Key to a successful customer management strategy are achieving a single view of the customer across the entire BSS and extending that view to the customer through a suite...
- Tags: Customer Management, Convergence, Convergys Corp., World-class Customer Service, Product Marketing, VOIP, Customer Relationship Management (CRM), Marketing, Telecommunications, Networking, Enterprise Software, Software
- White papers 2003-11-01
Additional Resources
- Customer Portfolio Management: Taking CRM to the Next Level
- This white paper explores customer portfolio management, a new, strategic approach to deploying CRM that emphasizes customer knowledge, strategic planning, and execution as the cornerstones of a CRM initiative. Customer portfolio management requires companies to make decisions and allocate resources based on customer value - and through a deep understanding...
- Tags: Portfolio Management, CRM, Customer Portfolio Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2004-09-01
- Beyond CRM
- "The customer is king!" has long been the cry of those in business. The customer is the one who pays the bills, is the source of revenue, and is the reason for being. The critical role the customer plays is so vital, an entire management philosophy and software category was...
- Tags: Customer, Indus International, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Tools & Techniques, Enterprise Software, Marketing, Software, Management
- White papers 2004-10-25
- Customer Experience Management: The Value of "Moments of Truth"
- To manage customer experiences, one must first understand what "Customer experience" means. It's almost as difficult to pin down as "Customer relationship." Customer experiences include every point in which the customer interacts with the business, product or service. Customer Relationship Management (CRM) is a business strategy to acquire, grow and...
- Tags: Customer, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2006-05-01
- Successful Customer Information Management and Oracle Customer Hub
- Customer information is the weak link of many business initiatives. This webcast shares the key elements of effective customer information management and highlights customer case studies from successful Oracle Customer Hub Solutions.
- Tags: Information Management, Oracle Corp., Customer Information, Strategy, Management
- Webcasts
- Turn Customer Feedback Into Actionable Insight and Profits: Enhance Customer Relationships Through Enterprise Feedback Management
- Virtually all organizations collect some form of customer feedback, whether through individual surveys or regular customer interactions. But how many actually use it to improve their customer interactions? By some estimates, only a fraction - less than 10% Enterprise Feedback Management (EFM) is enabling organizations to transform the attitudinal data...
- Tags: SPSS Inc., Customer Interaction, Marketing Research, Digital Media, Marketing, Consumer Electronics, Personal Technology
- Webcasts
- Customer Interaction Management: Delivering High Value Service, Sales, and Support
- Customer Interaction Management is the whole process whereby customers get what they want, when they want it, from the place that has something they need (information, solutions, answers, etc). This means that a person needs to know what each customer needs, and can deliver not just the data to them,...
- Tags: Talisma Corp., Customer Interaction Management, E-mail, Sales Strategy, Online Communications, Sales
- White papers 2006-03-23
- Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
- The research discussed in this paper evaluates the effect of Customer Relationship Management (CRM) on customer knowledge and customer satisfaction. An analysis of archival data for a cross-section of U.S. firms shows that the use of CRM applications is positively associated with improved customer knowledge and improved customer satisfaction. This...
- Tags: American Marketing Association, Customer Satisfaction, CRM, Customer Knowledge, Product Marketing, Advertising & Promotion, Business Structures, Customer Relationship Management (CRM), Enterprise Software, Marketing, Finance, Software
- White papers 2005-10-01
- How to... Implement Business Scenarios for Customer Loyalty Management
- Customer Loyalty Management is an important business scenario within Customer Relationship Management. It is of particular importance when businesses deal with consumers ("Business to Consumer scenarios" or B2C). Marketing experts have proposed to introduce "Loyalty Accounts" for this purpose. This paper explains how to implement Customer Loyalty Management on the...
- Tags: SAP AG, Customer Loyalty Management, B2C, E-business/E-Commerce, Internet
- White papers 2004-08-01
- Customer Relationship Management in Retail Banking
- Retail banks are facing greater challenges than ever before in executing their customer management strategies. Intensifying competition, proliferating customer contact channels, escalating attacks on customer information, rising customer expectations and capitalizing on new market opportunities are at the top of every bank executive's agenda. In looking for ways to drive...
- Tags: Bank, Banking, Electronic Data Systems Corp., CRM, Financial Services, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2006-10-01
- mySAP Customer Relationship Management Actively Retaining Customers at Schott Glas
- A single touch point for customer communication across all sales channels and departments is a must for enterprises that operate in intensely competitive markets. This level of customer communication requires a powerful information system. Schott Glas optimized all of its customer-centric processes and implemented systematic customer relationship management. The goal:...
- Tags: mySAP, mySAP CRM, Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies
- PeopleSoft Case Study: AGF Management
- AGF Management needed to provide its employees with an enterprise-wide view of customer needs and requirements to increase customer satisfaction, retention, and profitability. AGF Management implemented PeopleSoft Enterprise Portal which connects AGF Management’s employees with a 360-degree view of each customer making it easier to provide better and more effective...
- Tags: PeopleSoft Inc., Portals, Product Marketing, Performance Management, Web Technology, Groupware, Internet, Marketing, Human Resources, Workforce Management, Enterprise Software, Software
- Case studies
- Customer Experience Management (CEM) Technology: What, Why, and How Does It Work
- A new class of technology has arrived. Customer Experience Management (CEM) Technology delivers a significant improvement in company profitability and effectiveness by allowing companies to target desired information from customers and leverage a unified, actionable view of customer experience - the most critical information in any company. This paper provides...
- Tags: Customer, Organization, CRM, Customer Experience Management Technology, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2005-02-01
- Best Practices and Solutions for Customer Experience Management and Spotlight on Co-Nexus CXM
- Many factors are driving a sea change in management perception of the corporate call center. There is a growing recognition that the quality of all customer touch points is critical to achieving revenue, profitability, and customer care objectives. Organizations can effectively differentiate themselves from their often larger competitors by providing...
- Tags: Call-center, Best Practice, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2006-01-02
- Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
- Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire new customers retain existing ones and maximize their lifetime value. At this point, close relationship with customers will require a strong coordination between...
- Tags: CRM, Banking, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Financial Services, Marketing, Software
- White papers 2006-09-05
- Andrew Corporation: The mySAP Customer Relationship Management Application Unifies Customer Tracking and Sales Pipelines
- After acquiring eight companies, Andrew Corporation found itself with disparate customer-tracking systems that couldn't communicate with each other and didn't provide a global view of the sales pipeline. This case study highlights the reasons Andrew implemented the mySAP Customer Relationship Management application to address these and other customer-tracking problems. See...
- Tags: mySAP, Andrew Corp., mySAP CRM, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Software, Sales
- Case studies 2006-03-01
- Chordiant Decision Management
- Decisions about customer interactions must take into account each customer's likely behavior. At each individual contact with the customer the business must consider the relative likelihood of the customer responding to an offer, taking his or her patronage elsewhere or causing some loss to the business. The business that can...
- Tags: Customer, Chordiant Software Inc., Monitors & Displays, Strategy, Hardware, Components, Management
- White papers 2007-01-03
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