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- Designing databases for reporting brings clients higher return on investment
- As consultants, we tend to concentrate on storing data securely and efficiently when designing database applications. This is especially true when an application is brand new.But those in management and executive positions concentrate on what the stored data can reveal about their company and how they can use that information...
- Tags: database, Rick O'Brien, ROI
- Technical articles 2003-06-25
- Building a Customer-Centric Marketable Universe
- Microsoft is a worldwide leader in software, services and solutions that help people and businesses realise their full potential. An organisation globally recognised for excellence in strategic marketing and the delivery of quality customer service, Microsoft aimed to further improve the standard and completeness of their customer information systems to...
- Tags: Customer Information, Acxiom Corp., Databases, Enterprise Software, Software, Data Management
- Case studies 2008-03-27
- Telecommunications Firm Uses Solution to Offer Easy, More Secure Application Access
- Slovak Telekom provides telecommunications services to customers throughout the Slovak Republic. The company needed to ensure availability and reliability and to improve security for its customer information application. To address these issues, Slovak Telekom implemented the Windows Server 2008 Enterprise operating system. Now, IT employees can offer better application access...
- Tags: Customer Information, Microsoft Access, Slovak Telekom, Telephony, Microsoft Windows Server 2008, Telecom & Utilities, Telecommunications, Networking, Operating Systems, Microsoft Windows, Software
- Case studies 2008-01-01
- The Key to Successful Quality Customer Information
- Businesses are in a constant state of change, so too is the customer information the paper depends upon to formulate the critical business decisions. This paper investigates the level of quality and dependency companies have on this information, and outline the steps which management can take to ensure the validity...
- Tags: Customer Information, Levelsoft
- White papers 2007-10-01
- Protecting Customer Information at Fast-Growing Bank With Symantec Security and Data Protection Solutions
- Having brought four community banks together under one holding company, the 300-employee Bank of Choice faced the task of consolidating systems while protecting and securing customer data. The firm developed a strategic relationship with Symantec and its business partner Advanced Internet Security, Inc., to implement solutions for data protection, endpoint...
- Tags: Symantec Corp., Data Protection, Customer Information, Disaster Recovery, Backups, Security, Data Management
- Case studies 2007-12-12
- Whirlpool Corporation Enhances Customer Service and Saves Millions Optimizing Marketing Programs
- Whirlpool Corporation is the world's leading manufacturer and marketer of major home appliances, with more than 70 global manufacturing and technology research centers. The company wanted to centralize customer information to optimize business processes. The challenge was to allow the organization to manage marketing campaigns internally and align customer data...
- Tags: Customer Service, Customer Information, Oracle Corp., Whirlpool Corp., Marketing Research, Marketing
- Case studies 2007-07-01
- A Uniform View of Customer Information Creates Higher Quality Service and Customer Care
- Thanks to mySAP Customer Relationship Management mySAP CRM, Freudenberg IT KG was able to optimize its customer services processes just how it wanted. Now, with a uniform view of all relevant customer data and a comprehensive range of functionality at their fingertips, some 50 service, sales, and marketing employees can...
- Tags: mySAP, Customer Information, SAP AG, mySAP CRM, Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies
- Ice Creamery Connects With Customers, Lowers Costs With Easy-to-Use Solution
- Cold Stone Creamery is famous for its ice cream Creations, which contain any combination of fruits, nuts, or candy. Its popular Birthday Club provides members with free ice cream on their birthday. The company wanted to open this club up to all customers - not just children - and move...
- Tags: Customer Information, Ice Cream, Microsoft Corp., Enrollment, Marketing Research, Marketing
- Case studies
- Raising the Bar on Customer Service
- Banco de Credito is Peru's largest bank with over 30% market share, 220 branches and over a million customers. The challenge faced by the company was to integrate a new solution that would enable the bank to use its customer information to maximize customer service and strengthen its market position....
- Tags: Bank, Customer Service, Customer Information, Unisys Corp., Product Marketing, Customer Relationship Management (CRM), Financial Services, Marketing, Enterprise Software, Software
- Case studies
- Protecting Customer Information and Improving Data Consistency
- A major national bank faced critical data accessibility challenges. Its existing IT architecture was not originally designed to handle the volume of data it was being tasked with storing, serving, and protecting. As a result, bank employees faced longer-than-usual data access times, and even then could not always verify that...
- Tags: Bank, Customer Information, Brocade Communications Systems Inc., Financial Services
- Case studies 2007-12-01
- RheinEnergie AG Integrates Data to Provide Customers With Precise Consumption Analysis
- RheinEnergie AG wanted to improve load management capabilities as well as storage and analysis of utility meter data, recorded at 15-minute intervals and integrates the company's legacy SAP billing and customer information systems to enable rapid queries of contract and customer master data. The challenge was to optimize internal energy...
- Tags: Customer Information, Oracle Corp., Analysis, Middleware, Enterprise Software, Software
- Case studies 2008-07-01
- McSerialnumber 3.2 (Mac)
- McSerialnumber is a reliable and easy-to-use solution for developers to generate software registrations using a unique Master Key Code and a customer related informations. All generated serial number-type codes and their relevant products together with all customer informations are stored in a simple database. Each entry is designed to hold...
- Tags: Apple Macintosh, Customer Information, McWare USA, McSerialnumber, Apple Mac OS X, Storage, Databases, Operating Systems, Software, Apple Mac OS, Hardware, Enterprise Software, Data Management
- Software downloads 2006-02-02
- Efficient Address Book Free 1.32 build 45 (Windows)
- Efficient Address Book Free is a professional, elegant and handy contact and customer information management software program. You can add birthday and anniversaries to a contact and the program will remind you of them on time, so you can better create and keep networking and build customer relationships. By setting...
- Tags: Customer Information, Contact, Microsoft Windows, EfficientSoftware.net
- Software downloads 2009-06-16
- My Customer for Symbian 3.0 (Mobile)
- My Customer is a Comprehensive Customer Management Software for Mobilephone. My Customer can hold all important details of your customers. Splendid Search option. Three level of priority. A Complete Customer Management Utility for every mobile User. It offers a great way to keep your customer contacts and information.It provides the...
- Tags: Customer Information, Mobile, Customer, Symbian Inc., E-mail, Text Messaging/SMS/MMS, Online Communications, Cellular Phones, Consumer Electronics, Personal Technology
- Software downloads 2006-06-29
- Workspace 1.12.1 (Mac)
- Smilehouse Workspace is a Java based e-commerce application for product, order, and customer information management. It can be used for building and managing product catalogs, online stores, Webshops, and b-to-b extranets. It currently runs on Tomcat and has two Web-based interfaces. The first is a themed interface visible to the...
- Tags: Apple Macintosh, Customer Information, E-business, Smilehouse Oy, Smilehouse Workspace, Web Technology, E-business/E-Commerce, Internet
- Software downloads 2009-04-07
- Meiko Uses Improved Customer Information Management to Expand Maintenance Business
- Established in 1941 to provide construction and maintenance services to Japan's major railways, Meiko Construction has broadened its operations into general construction. Meiko Construction wanted to improve customer information management to support diversification from rail into broader public and private sector construction and maintenance and upgrade sales systems to share...
- Tags: Construction, Customer Information, Oracle Corp., Forecasting, Sales Strategy, Sales Force Management, Sales
- Case studies 2008-11-01
- Customer Information Manager 8.3.2 (Windows)
- CIM is the professional management system for Customer Support, Call Center, and Help Desk. Allows you to add call logging, customer details, product details, and backup system. Provide concurrent users so that application can install more then one computer. Customize reports are also available, you can email to customer service...
- Tags: Customer Information, Detail, CIM, Help Desk, Call Centers, Backups, Customer Relationship Management (CRM), Microsoft Windows, E-mail, It Operations, Enterprise Software, Software, Operating Systems, Online Communications
- Software downloads 2008-03-24
- Free Customer Management System 1.0 (Windows)
- The Real Estate Customer Management System is an application, which allows the users to store, manage, and exchange customer information for efficient and effective management. Even though the name is real estate management system you can use the system effectively for many other areas. You may also call it 'Global...
- Tags: Customer Information, Agent, Microsoft Windows, Real Estate Customer Management System, Real Estate, Business Operations
- Software downloads 2005-06-17
- McSerialnumber Shareware Edition 3.1.6 (Mac)
- McSerialnumber Shareware Edition is a reliable and easy-to-use solution for developers to implement software registrations and licensing utilizing our unique Master Key Code and customer information concept. Version 3.1.6 Libraries offer a completely new Network-Copy-Protection and licensing API and a Hardware dependent Challenge Option. All the user interface elements and...
- Tags: Apple Macintosh, Customer Information, Registration, McWare, McSerialnumber Shareware Edition
- Software downloads 2004-08-31
- Smilehouse Workspace 1.6 (Windows)
- Smilehouse Workspace is a Java based e-commerce application for product, order, and customer information management. It can be used for building and managing product catalogs, online stores, Webshops, and b-to-b extranets. It currently runs on Tomcat and has two Web-based interfaces. The first is a themed interface visible to the...
- Tags: Customer Information, Microsoft Windows, E-business, Smilehouse Oy, Smilehouse Workspace, Web Technology, E-business/E-Commerce, Internet
- Software downloads 2006-04-19
