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- Successful Customer Information Management and Oracle Customer Hub
- Customer information is the weak link of many business initiatives. This webcast shares the key elements of effective customer information management and highlights customer case studies from successful Oracle Customer Hub Solutions.
- Tags: Information Management, Oracle Corp., Customer Information, Strategy, Management
- Webcasts
- Dexia Credit Local Banks on PeopleSoft Enterprise CRM to Promote Customer Loyalty
- Financial services market leader Dexia Credit Local was looking to enhance customer loyalty by leveraging customer data and integrating support systems. Its disparate systems, however, did not provide complete, accurate customer information to marketing staff. With PeopleSoft Enterprise Customer Relationship Management CRM, Dexia is able to access real-time customer information...
- Tags: Bank, PeopleSoft Inc., CRM, Customer Information, Marketing Research, Marketing
- Case studies
- Oracle Case Study: Dexia Credit Local
- Dexia has a unique niche in the financial services industry, providing services exclusively to local public sector governments throughout the European Union, Central Europe, and the United States. Dexia Credit Local was looking to enhance customer loyalty by leveraging customer data and integrating support systems. Its disparate systems, however, did...
- Tags: Oracle Corp., Dexia, Customer Information, Government, Marketing Research, Strategy, Marketing, Management
- Case studies
- Acquiring and Growing Profitable Customers - How Do Successful Retailers Do IT?
- As more and more retailers move towards customer-focused business strategies, the demand for technology to capture, store, analyze, and deliver customer information is increasing. In fact, customer information provides the foundation needed to implement customer strategies and thus plays a key role in a CRM environment. Unfortunately, fully integrated customer...
- Tags: Information Technology, SAS Institute, Customer Information, Retail, Strategy, Management
- Webcasts
- Customer Information: Thicker Than Water
- Customer information is the lifeblood of the banking business. For that reason a person will not want it pooling in his or her core systems, unavailable to the rest of the firm. Instead, customer information should flow through the enterprise in a healthy and secure manner, regulated by a central...
- Tags: TIBCO Software Inc., Customer Information, Banking, Mergers & Acquisitions, Financial Services, Investment, Finance
- Webcasts
- Stay in Touch With Your Customers; Get Outlook With Business Contact Manager, Section 1
- In a small business, customer information is often in many different places: file folders, binders, e-mail messages, spreadsheets, and accounting programs. It's hard to keep track of all the information; as a result, things sometimes fall between the cracks. Microsoft Office Outlook 2003 with Business Contact Manager puts all the...
- Tags: Microsoft Corp., Customer Information, Microsoft Outlook, Microsoft Office, Groupware, Financial Services, Office Suites, Software, Enterprise Software
- Webcasts
- Building a Customer-Centric Marketable Universe
- Microsoft is a worldwide leader in software, services and solutions that help people and businesses realise their full potential. An organisation globally recognised for excellence in strategic marketing and the delivery of quality customer service, Microsoft aimed to further improve the standard and completeness of their customer information systems to...
- Tags: Customer Information, Acxiom Corp., Databases, Enterprise Software, Software, Data Management
- Case studies 2008-03-27
- Gramm-Leach-Bliley: Information Security Plan
- Protecting customer information is a shared responsibility between institutional offices and the Information Technology Services staff. Institutional offices are directed to develop a written security policy that details the policies and processes in place in each relevant area where a risk to customer information is evident. Information Technology Services ITS...
- Tags: Information Security, Information Technology, Swarthmore College, Customer Information, Strategy, Security, Management
- White papers 2005-03-01
- Designing databases for reporting brings clients higher return on investment
- As consultants, we tend to concentrate on storing data securely and efficiently when designing database applications. This is especially true when an application is brand new.But those in management and executive positions concentrate on what the stored data can reveal about their company and how they can use that information...
- Tags: database, Rick O'Brien, ROI
- Technical articles 2003-06-25
Additional Resources
- SOA and Customer Data Integration
- Many enterprises are increasingly adopting 'Customer-driven' approach to derive maximum customer value. Integrated customer information in all departments, branches and channels across different geographies represents an enterprise's ability of unified customer vision. Maintaining complete and accurate information throughout all divisions, at any time, is however, challenging. This white paper details...
- Tags: Infogain Corp., SOA, Data Integration, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2005-07-12
- How to Create Real Value With ABM and Customer Profitability Information
- This webcast addresses how to achieve real value from advanced customer profitability information. It also addresses the design and implementation of customer profitability systems and the use of that information in analyzing opportunities to increase profitability and growth. The presenter compares top-down vs. bottom-up designs and integrated reporting. The presenter...
- Tags: SAS Institute
- Webcasts
- Information Quality in Customer Relationship Management Systems
- Customer Relationship Management follows the increasingly necessary movement towards total integrated customer information in order to more adequately serve the needs of both business and consumer by tailoring services and products in the direction of both parties. This paper discusses the importance of information quality to customer relationship management and...
- Tags: Information Quality, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2006-11-06
- Solving the Customer Data Integration Challenge
- Oracle's Siebel Universal Customer Master Universal Customer Master is a comprehensive Customer Data Integration CDI solution that helps companies create and maintain unique, complete, and accurate customer information and makes this information available to other business applications and systems in real time. This white paper explains the importance of customer...
- Tags: Oracle Corp., Siebel Systems Inc., Data Integration
- White papers 2006-01-01
- CRM360 (exe)
- CRM30 is a customer relationship management software. Use this software to store your customer information and you will get a 360 degrees view of your customer. View relationship between customer and activities or vice versa. Search customer by address or search address by customer. This powerful relationships helps you to...
- Tags: Customer, CRM30, Performance Management, Tools & Techniques, Customer Relationship Management (CRM), Human Resources, Workforce Management, Management, Enterprise Software, Software
- Software downloads 2005-09-08
- Fashion Company Dresses Up Marketing, Customer Service Efforts With CRM Solution
- Pumpkin Patch sought a new customer relationship management solution that could help it improve marketing and customer service effectiveness by more accurately recording information about customer visits, better analyzing customer buying habits, responding faster to customer service enquiries, and providing staff with rapid access to accurate customer data. Pumpkin Patch...
- Tags: Customer Service, CRM Solution, CRM, Customer Relationship Management (CRM), Marketing Research, Product Marketing, Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2007-07-18
- IBM Saves $8.15 Million Annually With Single Trusted Source of Customer Information
- The challenge for IBM was to develop a trusted source of customer information to provide customers and employees with the experience of one IBM instead of separate entities. IBM implemented a single, clean and deduplicated customer information database enriched with organizational hierarchy data from Dun & Bradstreet. As a result,...
- Tags: IBM Corp., customer service, database, sales
- Case studies 2006-10-20
- The Key to Successful Quality Customer Information
- Businesses are in a constant state of change, so too is the customer information the paper depends upon to formulate the critical business decisions. This paper investigates the level of quality and dependency companies have on this information, and outline the steps which management can take to ensure the validity...
- Tags: Business, Levelsoft
- White papers 2007-10-01
- Oracle Case Study: SkillSoft
- After a recent merger with SmartForce, SkillSoft looked for better ways to manage the customer lifecycle for its newly expanded customer base. SkillSoft needed to gain a real-time view of customer information, support cases, and the results of its sales and marketing efforts. SkillSoft successfully - and rapidly - upgraded...
- Tags: Oracle Corp., SkillSoft, Marketing Research, Mergers & Acquisitions, Sales Strategy, Marketing, Investment, Finance, Sales
- Case studies
- Mining Deeper: Best Practices for Calculating and Reporting Customer Profitability
- The key objective of this webcast is to share the results of the Best Practice Consortium Study. By participating in this webcast, the attendee will learn 16 best practices for calculating and reporting customer profitability, similarities and differences between the periodic reporting of customer probability and customer valuation/measurement metrics, application...
- Tags: Best Practice
- Webcasts
- Raising the Bar on Customer Service
- Banco de Credito is Peru's largest bank with over 30% market share, 220 branches and over a million customers. The challenge faced by the company was to integrate a new solution that would enable the bank to use its customer information to maximize customer service and strengthen its market position....
- Tags: Bank, Customer Service, Unisys Corp., Product Marketing, Customer Relationship Management (CRM), Financial Services, Marketing, Enterprise Software, Software
- Case studies
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