customer experience

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Disabling Customer Experience Improvement Program tasks in Windows Server 2008

This tip walks you through the process of disabling the Customer Experience Improvement Program scheduled tasks in Windows Server 2008. by Rick Vanover

Tags: Microsoft Windows Server, Customer Experience, Microsoft Windows, Microsoft Windows Server 2008, Servers, Operating Systems, Software, Hardware, Rick Vanover

Blog posts 2008-07-15

Provide a Better Customer Experience

A recent survey shows that 13.3% of calls are abandoned before they are answered - an all time-high and a sizable increase from 5% in 2004. Call centers based on unified communications can provide faster, more intelligent customer response while decreasing call center operating costs. The attendee of this webcast...

Tags: Call-center, Unified Communications, Customer Experience, Cisco Systems Inc., Call Centers, Customer Relationship Management (CRM), Collaboration, It Operations, Enterprise Software, Software

Webcasts 2007-12-01

Leading Airline Set to Transform Customer Experience With Powerful Travel Portal

From its inception, low-cost airline easyJet led the market through its use of the Internet as a ticket distribution channel. Today, easyJet aims to redefine the travel portal to offer customers the most intuitive site ever experienced. A proof of concept, taking advantage of the latest-release Microsoft software and services,...

Tags: Customer Experience, Microsoft Corp., Portals, Web Technology, Databases, Internet, Enterprise Software, Software, Data Management

Case studies 2008-03-01

Enhance Customer Experience and Increase Employee Productivity with Google Enterprise Solutions for Retail

Retail companies are heavily embracing technology across all aspects of their business. However, in the existing maze of technologies, finding simple solutions to enhance customer experience or to increase internal productivity can be quite challenging. Google Enterprise has developed a set of simple technologies that leading...

Tags: Google Inc., Retail Company, Customer Experience, Google Enterprise, Retail

Webcasts 2008-04-10

Complex Event Processing With DB2 for Linux, UNIX, and Windows and Coral8: High-Speed XML Event Processing Requires a "Pure" Approach

CEP engines are being used to drive a new breed of applications, such as low-latency financial market data analysis for algorithmic trading and trade compliance monitoring, Radio Frequency Identification RFID and sensor network analysis for asset tracking and supply chain logistics, and Web click-stream analysis for customer experience management and...

Tags: Linux, Logistics, Customer Experience, Microsoft Windows, Unix, Analysis, IBM DB2, Supply Chain, RFID, Business Operations, Wireless, Security, Biometrics

White papers 2007-04-19

Webcast: Optimizing Online Customer Interactions

There was a time when a simple check-the-box approach to online sales and service was enough to satisfy a consumer-driven Internet audience -- but those days are over. With online revenues now over $500 million per year in North America alone, companies of all sizes are increasingly turning their attention...

Tags: Webcast, ROI, Customer Experience, Roi/Tco, Sales Strategy, Finance, Managerial Accounting, Sales

Webcasts 2008-05-29

Customer Experiences With NetBackup PureDisk and VMware

Data deduplication and server virtualization help storage, backup and IT managers improve efficiency within the data center. How can these two technologies work together to provide customers with even greater benefits? This webcast will share customer experiences with deduplication and VMware and help to illustrate the benefits of both client...

Tags: Storage, Customer Experience, VMware Inc., De-duplication, NetBackup PureDisk

Webcasts 2007-12-04

Health Plan Customer Experience: From Enraged to Engaged

Let's face it; customer experience is a major problem for health plans. Consumer data from Forrester Research shows that members give their health plans very poor grades across every aspect of customer experience. While these poor experiences may not have historically caused major defections, the environment is changing and this...

Tags: Health Care, Customer Experience, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources

Webcasts 2008-05-12

Improving the Customer Experience With Service-Oriented Architecture

To help ensure a positive and consistent customer experience and keep loyal renters coming back time and again, Avis Budget's technology team implemented a new infrastructure to support all customer contact channels-call centers, airport rental counters, standalone facilities, and the Internet. The infrastructure, known as OMEGA (One Merged Enterprise &...

Tags: BEA Systems Inc., Customer Experience, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software

Case studies 2007-10-01

Web Host Cuts Costs, Enhances Customer Experience With Improved Web Server

Mosso provides innovative Web hosting services to customers with complex Web applications. It wanted an easier way to provision and manage its advanced hosting system. By deploying the Windows Web Server 2008 operating system and Internet Information Services 7.0, Mosso centralized configuration and simplified network management, reducing infrastructure and labor...

Tags: Web Server, Web, Server, Customer Experience, Microsoft Corp., Mosso, Web Servers, Web Hosting, Microsoft Windows, Network Administration, Networking, Internet, Operating Systems, Software

Case studies 2008-02-21

Creating the Ultimate Customer Experience in Retail

Survival in today's highly competitive retail environment requires more than just low prices and unique products. To stand out from the rest, businesses must focus on the customer's shopping experience. This webcast discover the surprising secrets to successful retailing. The attendee will learn how to use technology to transform the...

Tags: Customer Experience, Cisco Systems Inc.

Webcasts 2007-12-02

Using Real-Time Customer Intelligence to Enhance the Customer Experience: How SAS Real-Time Decision Manager Helps Organizations Implement Four Key Components of a Successful Real-Time Decision Strategy

SAS Real-Time Decision Manager allows organizations to enhance customer experience across inbound channels while controlling project costs and risks. The solution enables organizations to find superior ways to capitalize on customer interactions. By employing innovative interactive marketing tactics, organizations can realize significant gains in sales and retention, revenue and profitability,...

Tags: Strategy, Customer Intelligence, SAS Institute, Customer Experience, SAS Real-Time Decision Manager

White papers 2007-10-01

Outdoor Apparel Retailer Transforms Customer Experience, Solidifies Brand

The North Face is a premier provider of outdoor gear. The North Face also wanted to take advantage of thousands of hours of footage from technically challenging expeditions around the world to show customers how its products enable real adventures. The company partnered with Fluid, Inc., who used the Microsoft...

Tags: Brand, Media, Customer Experience, Kiosk, Microsoft Corp., North Face, Branding, Advertising & Promotion, Marketing

Case studies

QOS, QOE and Total Customer Experience

Business success requires productively and simply leveraging an increasingly rich menu of IP network-based Multimedia, Internet, Communications and Entertainment MICE capabilities. Due to the sophistication required to provide, support and manage MICE capabilities they are often purchased as services from a service provider. Because MICE services are critical to business...

Tags: QoS, Mouse, Customer Experience, Service Provider, Masergy, Business Success, Mice, Business Services, Networking, Hardware, Peripherals

White papers

Add SIP to Your Contact Center and Create a Breakthrough Customer Experience

One can use SIP - Session Initiation Protocol - to tap into the power of multimedia collaboration and allow the business to create a breakthrough customer experience. Impressive SIP capabilities simplify dynamic response using any device to open limitless communication avenues and drive first contact resolution by drawing on expertise...

Tags: SIP, Contact Center, Customer Experience, Session Initiation Protocol (SIP), Emerging Technologies

White papers 2006-03-01

QoS, QoE & Total Customer Experience

Business success requires productively and simply leveraging an increasingly rich menu of IP network-based Multimedia, Internet, Communications and Entertainment MICE capabilities. Due to the sophistication required to provide, support and manage MICE capabilities they are often purchased as services from a service provider. Because MICE services are critical to business...

Tags: QoS, Mouse, Consultant, Customer Experience, Service Provider, Business Success, Mice, Business Services, Networking, Hardware, Peripherals

White papers 2007-07-27

Indigo Books & Music Boosts Store Uptime and Improves Customer Experience With Cisco's Intelligent Retail Network Solution

Indigo is a Canadian company committed to providing a service-driven, stress-free approach to satisfying the booklover. Frequent network outages at small format stores impacted customer service and ability to process sales. There was no visibility at the port level for head office network administrators and new point of sales terminals...

Tags: Network, Customer Experience, Books, Indigo, Uptime, Cisco Systems Inc., Music, Networking

Case studies 2006-10-17

Transforming Business Customer Experiences: Enabling Unique IP-Based Business Services

T-Systems Offers Innovative and Seamless IP-Based Services to Business Customers.

Tags: Business Service, IP, Customer Experience, Cisco Systems Inc.

Webcasts 2007-04-06

IP Next-Generation Networks: Improving Customer Experiences

Transforming Provider Networks and Businesses to Enable Better Human Interaction.

Tags: IP, Customer Experience, Cisco Systems Inc.

Webcasts 2007-04-05

The Eight Dimensions of Customer Experience for Financial Services

Financial firms seeking to grow in a commoditizing market are focusing on customer satisfaction and innovation. Providing a great customer experience is key to both and requires attention across eight dimensions - a customer-centric architecture that provides a complete view of the customer, extended enterprise security, transaction efficiency, transaction performance,...

Tags: Financial Service, Customer Experience, Computer Associates International Inc., Security

White papers 2007-10-01