TechRepublic Resources
- sort by:
- Relevance
- Date
- Popularity
- Benjamin Studios Exceeds customer expectations by Capitalizing on Customer Feedback
- In the highly competitive world of photography, Benjamin Studios is an impressive company. Unlike most companies that push their products and services on their customers, Benjamin Studios co-creates value with their customers. In so doing, they are able to deliver a positive customer experience and exceed customer expectations. Benjamin's secret?...
- Webcasts
Additional Resources
- Making Every Agent Your Best Agent
- Customer service organizations of all sizes face challenges like these, and those that succeed in this environment are leveraging knowledge management and search technology to automate the issue resolution process and provide service above and beyond their customers' expectation. This webcast discusses the ways Service Resolution Management (SRM) optimizes customer...
- Webcasts
- Building Business Value Faster With Managed Services
- With the most effective application of people, processes, services, and technology, IT organizations can avoid being caught in the expectation gap - the gap between business expectation and what actually is delivered. Fortunately, companies can close the expectation gap, saving millions of dollars and quickly achieving greater business benefits from...
- White papers 2005-11-18
- WAVE: Wind At Vada Expectation (widget)
- WAVE: Wind At Vada Expectation widget shows the wind and waves forecast in the area between Livorno and Vada in Italy. It is helpful to whoever plays windsurf or kitesurf in Vada. This version is the first release on CNET Download.com.
- Software downloads 2007-07-26
- Marketing the value of your IT department
- Information technology is one of the most important components of an organization--but it's also one of the most underpublicized, underappreciated, and misunderstood. As a consequence, IT staff morale is often low, while customer dissatisfaction may be high. Raising IT's profile through a carefully crafted marketing effort can help the department...
- Download resources 2005-06-28
- Pros and cons of different project development methodologies
- Hi, I am doing some research on different project development methodologies and am interested in understanding the pros and cons. I can see lots of info on the waterfall method and its +/- but am struggling to find similar info on other methodologies. (When would you choose one methodology over...
- Discussion threads 2007-04-02
- Gain common understanding before managing customer expectations
- The sales department expects major enhancements from the IT department. How can the project manager add a dose of reality to their lofty goals? Project mentor Tom Mochal describes the best way to reach an agreement prior to beginning a project.Each week, project management veteran Tom Mochal provides valuable advice...
- Technical articles 2001-03-20
- Performing to Expectation
- One reason agencies question the value of IT is the difficulty in linking agency objectives and strategy to IT investments, services and financial performance. In many organizations, agency and IT sit on opposite sides of a chasm. Ultimately, the chasm grows when IT is unable to document results - successful...
- Webcasts
- CRM360 (exe)
- CRM30 is a customer relationship management software. Use this software to store your customer information and you will get a 360 degrees view of your customer. View relationship between customer and activities or vice versa. Search customer by address or search address by customer. This powerful relationships helps you to...
- Software downloads 2005-09-08
- Customer Experience Management: The Value of "Moments of Truth"
- To manage customer experiences, one must first understand what "Customer experience" means. It's almost as difficult to pin down as "Customer relationship." Customer experiences include every point in which the customer interacts with the business, product or service. Customer Relationship Management (CRM) is a business strategy to acquire, grow and...
- White papers 2006-05-01
- Customer Lifecycle Management (CLM): The Four Foundations of Convergence
- World-class customer service is a primary goal in the search for the competitive differentiation needed to achieve a loyal revenue base. Key to a successful customer management strategy are achieving a single view of the customer across the entire BSS and extending that view to the customer through a suite...
- White papers 2003-11-01
- SOA and Customer Data Integration
- Many enterprises are increasingly adopting 'Customer-driven' approach to derive maximum customer value. Integrated customer information in all departments, branches and channels across different geographies represents an enterprise's ability of unified customer vision. Maintaining complete and accurate information throughout all divisions, at any time, is however, challenging. This white paper details...
- White papers 2005-07-12
- Use surveys to measure customer satisfaction
- Points scoringA score of 1 to 5, as suggested, is pretty futile. Most respondants will simply take the easy way out (even if it is anonymous) and go for 3s. If it is not anonymous, they will probably not wish to offend people they may be working with and,...
- Discussion threads 2007-05-16
- SOA Enabled Customer Data Framework
- Many enterprises are increasingly adopting 'customer-driven' approach to derive maximum customer value. Enhanced knowledge on customer behavior enables a more confident sales and marketing perspective. Integrated customer information in all departments, branches and channels across different geographies represents an enterprise's ability of unified customer vision. Maintaining complete and accurate information...
- White papers 2005-07-20
- Human resource utilization?
- I am a project manager at a (software :) consultancy. We're expected by the senior management and clients to have an average human resource utilization rate of 70%.Now, we're also going in for a CMM assessment soon. Along the journey we've ended up adding many processes needed for compliance....
- Discussion threads 2005-04-29
- Beyond CRM
- "The customer is king!" has long been the cry of those in business. The customer is the one who pays the bills, is the source of revenue, and is the reason for being. The critical role the customer plays is so vital, an entire management philosophy and software category was...
- White papers 2004-10-25
- Getting It Right: Turning Customer Value Into Competitive Advantage in Retail Banking
- While retail banks have long known that growing customer loyalty, customer profitability and share of customer are the keys to competitive advantage, many remain challenged to incorporate customer strategies into a product-focused environment. Product silos, inconsistent customer communications and the inability to act on customer insight across the enterprise block...
- Webcasts
- Building Customer Relationships One Interaction at a Time
- Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this reality, imagine an environment where one could personally direct the outcome of every single customer interaction, start to finish. Where...
- White papers 2007-09-01
- Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
- The research discussed in this paper evaluates the effect of Customer Relationship Management (CRM) on customer knowledge and customer satisfaction. An analysis of archival data for a cross-section of U.S. firms shows that the use of CRM applications is positively associated with improved customer knowledge and improved customer satisfaction. This...
- White papers 2005-10-01
- Electronic Tendering - Sydney Water Case Study
- Sydney Water's vision is to achieve world class performance in everything it does. As the largest provider of water services in Australia there is a customer, supplier and community expectation of quality service and value. Sydney Water recognises that the Internet has quickly and efficiently established itself as the primary...
- Case studies
- << Previous
- page 1 of 1
- Next >>
