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customer communication

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The CCM Connection: Boosting Profits by Tying CRM to Business Processes Through Customer Communication Management: Over the last decade, many businesses have invested in Customer Relationship Management CRM initiatives to increase customer satisfaction and loyalty to boost their revenue streams. At the heart of CRM is a set of activities that come under the heading "customer communications." These activities include everything from billing to direct...; Tags: Business Process, Pitney Bowes Inc., EBPP, CRM, Customer Communication, Customer Relationship Management (CRM), Advertising & Promotion, Operational Planning, Enterprise Software, Software, Marketing, Business Operations; White papers 2005-06-02
Case Study on Retail Customer Communication Applying Ubiquitous Computing: The use of mobile information systems and communication technology furthers the informatization and automation of operating processes. In the retail industry, mobile communication technology affords new forms of customer communication by establishing electronic and individually designable channels of communication. In conjunction with powerful information systems, these options enable both improved...; Tags: Mobile, Ubiquitous Computing, Pricing Strategy, Customer Communication, Pricing, Marketing Research, Advertising & Promotion, Cellular Phones, Strategy, Marketing, Consumer Electronics, Personal Technology, Management; White papers 2004-07-03

Additional Resources

Tomorrow's Customer Interactions: A New Vision for the Contact Center: Imagine a world where the customers can easily reach the company anytime, anywhere, via any device or mode of communication regardless of location or number of participants. With converged second generation IP communication networks come new standards such as Session Initiation Protocol SIP. SIP enabled devices and applications have the...; Tags: SIP, Siemens AG, Contact Center, Vision, Customer Interaction, Session Initiation Protocol (SIP), Call Centers, Customer Relationship Management (CRM), Emerging Technologies, It Operations, Enterprise Software, Software; Webcasts
mySAP Customer Relationship Management Actively Retaining Customers at Schott Glas: A single touch point for customer communication across all sales channels and departments is a must for enterprises that operate in intensely competitive markets. This level of customer communication requires a powerful information system. Schott Glas optimized all of its customer-centric processes and implemented systematic customer relationship management. The goal:...; Tags: mySAP, mySAP CRM, Customer Relationship Management (CRM), Enterprise Software, Software; Case studies
Managed Communication Services: How Operators Boost Enterprise Efficiency: Enterprises are increasingly outsourcing communication activities, driven by their focus on core business. They require Managed Communication Services to accelerate their move to advanced business communication and customer interaction services and transform their core business processes. Furthermore, the enterprise market is key for mobile operators as it represents 50% of...; Tags: Alcatel, Alcatel Mobile Office, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 2005-03-01

Windows XP Professional Delivers Customer Satisfaction Through Responsive E-Commerce and Flexible Communication: Upgrading to Microsoft Windows XP Professional helped Stride Group Stride to grow its business and improve customer service. New communication technologies added flexibility to customer communication and Windows XP enterprise strength security features enabled greater integration of desktop finance and stock systems with the online sales channel. This allowed staff...; Tags: Security, Development, Microsoft Windows XP Professional, Customer Satisfaction, Microsoft Corp., Finance, E-business, Microsoft Windows, Microsoft Windows XP, Sales Strategy, Operating Systems, Software, Sales; Case studies
Taking Care of Customers and Enhancing Sales With a Customer-Centric Approach: As one of the largest resource suppliers for Christian churches and bookstores in the United States, LifeWay Christian Resources needed a comprehensive corporate solution to facilitate effective internal communication and to better serve its vast and growing customer base. It needed a solution that was advanced and powerful, yet user-friendly...; Tags: Solution, CRM, Sales Strategy, Customer Relationship Management (CRM), Advertising & Promotion, Sales Force Management, Enterprise Software, Sales, Software, Marketing; Case studies
St.George Bank Saves Costs and Enhances Staff and Customer Satisfaction Using Avaya Interaction Centre: St.George Group is Australia's fifth largest bank. St.George values its customers and focuses all its technology around ways to improve customer satisfaction. Avaya designs communication solutions which keep the end customer in mind. By choosing Avaya, St.George found the tools by which customers could interact with the bank through their...; Tags: Customer Satisfaction, Avaya Inc., St.George Bank, St.George Group, Product Marketing, Financial Services, Marketing; Case studies
Sage CRM Serves Up Smooth and Consistent Communication at Yocream: Yocream International, Inc., manufactures frozen yogurt mix and smoothie products for wholesale across the U.S. The biggest issue the company had to resolve was smooth and consistent communication among the sales force. They had reps all over the country, in Florida, Northern California, and Michigan, while the sales managers were...; Tags: Communication, Sage Software, Sage CRM, Microsoft Outlook, Sales Strategy, Sales Force Management, E-mail, Monitors & Displays, Groupware, Microsoft Office, Office Suites, Software, Sales, Online Communications, Hardware, Components, Enterprise Software; Case studies
Tomorrow's SIP-Enabled Customer Interactions: In recent years, email and web interactions have been included in the routing mix, using common routing engines across media. However, these communications remained confined within their own 'Channel' - voice, email or web chat - and on their originating device. With converged second generation IP communication networks comes up...; Tags: SIP, Session Initiation Protocol (SIP), Emerging Technologies; White papers 2005-06-20
IRCE S.p.A. Improves Customer Communication Systems and Efficiency: IRCE S.p.A. wanted to introduce an integrated financial and supply chain management system that integrates easily with automatic field detection systems in production and improve communication with customers regarding the status of orders and availability of products. The challenge was to implement a strong product traceability system that enables the...; Tags: Supply Chain, Oracle Corp., SCM, IRCE S.p.A., Supply Chain Management (SCM), Enterprise Software, Software; Case studies 2007-11-01
Testing of Satellite-Based Mobile Communication System: The Testing of Satellite-based Mobile Communication System was undertaken for a customer in USA. The customer was implementing the Base Station Sub System for a satellite based GSM system. The assignment provided a challenging task of testing complex Air Interface Specifications and Ground Sub System. Aricent also had the full...; Tags: Mobile, Mobile Communication, Satellite, GSM, Aricent, Cellular Phones, Network Technology, Consumer Electronics, Personal Technology, Networking; Case studies 2006-03-10
IT pros: Avoid becoming a human OS/2: Has your experience in the IT field shown you the need for communications skills as well as tech skills? Do you work with anyone who's technically brilliant but completely lacks people skills?Communications is important?This should not be a surprise to anybody, particularly not to those with extensive experience in customer...; Tags: JodyGilbert, calvin sun, career, communications, soft skills, IBM OS/2, information technology; Discussion threads 2007-02-12
10 tips for managing virtual teams: Communicate, you bet!I agree with all the points but my greatest priority is communication. People may whine that they spend more time telling us what they are doing rather than doing it but everyone needs to know what everyone else is up to, when timetables are not in line...; Tags: Canuckster, virtual team; Discussion threads 2007-11-13
mySAP Customer Relationship Management Improves Communication, Service, and Worldwide Business Relations: Knauf a family firm, based in southeast Austria, manufactures and sells building materials and systems for interior work such as plaster board, metal sections, and fillers to private and commercial customers. Before they implemented mySAP CRM, knowledge about their business partners such as home improvement stores, architects, carpenters, or building...; Tags: mySAP, mySAP CRM, Customer Relationship Management (CRM), Enterprise Software, Software; Case studies
Platoo-Contact (exe): Platoo-Contact is a useful software which is mainly targeted to planning and registration of communication events: with regard to each communication event, the other side thereof will be saved - the customer, date and time of the event, event type such as telephone, and visit. This version is the first...; Tags: Event, Platoo-Contact, Tools & Techniques, Telecom & Utilities, Management; Software downloads 2008-01-24
Lifetree Leverages BEA Technologies to Power Its Proprietary Sales and Service Framework for the Telecom Industry: Off late, increasing competition, customer churn, higher customer expectations and margin pressures characterize business operations within the telecom sector. Telecom operators have to contend with geographical networks encompassing operations in multiple circles and therefore need greater control of the network to facilitate uniformity in service levels across all fronts. An...; Tags: BEA Systems Inc., Sales, Telephony, Telecom & Utilities, Telecommunications, Networking; Case studies 2007-06-01
The Death Of Outbound Marketing?: This White Paper looks at many of the issues surrounding poor communication and the effects of badly managed CRM. In addition the case sudy looks at how O2 has implemented Chordiant's customer analytical software has enabled them to improve customer relationships and in addition improve sales.; Tags: Chordiant Software Inc., Sales Strategy, Advertising & Promotion, Customer Relationship Management (CRM), Sales Force Management, Marketing Research, Enterprise Software, Sales, Marketing, Software; White papers 2006-03-14
Using Online Customer Support to Retain Customers, Increase Sales, and Lower Costs - Four Tips for Success: Customer Relationship Management CRM technology is not new. What is new is the unprecedented accessibility of CRM technology - particularly customer support/service applications - for small and mid size businesses. The misconception that CRM technology is too complicated, too expensive and too time consuming to implement is quickly giving way...; Tags: Customer, Sales, CRM, Customer Relationship Management Technology, Advertising & Promotion, Customer Relationship Management (CRM), Online Communications, Enterprise Software, Marketing, Software; White papers 2005-03-16
Converged Solutions white paper from Stratecast/Frost & Sullivan: In the communications industry, convergence refers to the integration of communication - voice, video, and data - onto a single (IP-based) network. From convergence, more advanced and efficient means of communication emerge. This paper from Stratecast describes the attributes of a true customer-centric convergence solution. From...; Tags: Sprint Communications, Convergence, VOIP, Telecommunications, Networking; White papers 2008-06-06

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