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TechRepublic Resources
- Accelerate Your Virtual Environment
- What's the connection between virtualization and acceleration? It's deeper than you might think. In this presentation, featuring Harold Byun of Riverbed Technology, learn how two of today's hottest technologies complement each other to consolidate infrastructure, enhance disaster recovery strategies, and simplify IT infrastructure globally. Real customer case studies are also...
- Tags: Riverbed Technology Inc., Environment, Customer Case Study, Disaster Recovery, Virtualization, Storage Management, Utility Computing, Strategy, Data Management, Hardware, Storage, Management
- Webcasts 2007-09-20
Additional Resources
- Open Source Software Development: A Case Study of FreeBSD
- A common claim is that open source software development produces higher quality software at lower cost than traditional commercial development. To validate such claims, researchers have conducted case studies of "successful" open source development projects. This case study of the FreeBSD project provides further understanding of open source development. This...
- Tags: FreeBSD, Open-source Software, Open Source, UNIX, Operating Systems, Software
- White papers
- Case Study: Swiss Colony seeks more efficient customer communications
- Swiss Colony wanted to eliminate the ongoing costs of maintaining their fax hardware while accommodating their customers who prefer using fax. Prior to implementation, nearly 200 Swiss Colony employees were using a standalone fax server built in-house nearly a decade ago. Documents consisted of customer orders, customer service letters, logistics...
- Tags: Esker S.A., Fax, Supply Chain, Business Operations
- Case studies
- Case Study for Layer 3 Authentication and Encryption
- This case study explains the basic tasks for configuring a multi-service, extranet Virtual Private Network VPN between a Cisco Secure VPN Client VPN Client and a Cisco IOS networking device gateway. This case study describes IP Security Protocol IPSec tunnelling. It includes the following sections: Case Study Overview, and Site...
- Tags: Layer 3, Cisco Systems Inc., VPN Client, Encryption, IPSec, VPNs, Network Security, Networking, Telecommunications, Security
- Case studies
- Cisco AAA Case Study Overview
- This Case Study summarizes the technology behind AAA security solutions. It outlines typical network definitions and network assumptions adopted for this case study. It also lists tasks associated with implementing, verifying and troubleshooting the AAA environment.
- Tags: Network, Cisco Systems Inc., Networking
- Case studies
- Oracle Case Study: SkillSoft
- After a recent merger with SmartForce, SkillSoft looked for better ways to manage the customer lifecycle for its newly expanded customer base. SkillSoft needed to gain a real-time view of customer information, support cases, and the results of its sales and marketing efforts. SkillSoft successfully - and rapidly - upgraded...
- Tags: Oracle Corp., SkillSoft, Marketing Research, Mergers & Acquisitions, Sales Strategy, Marketing, Investment, Finance, Sales
- Case studies
- Sandy Hill School District Case Study
- Founded in 1894, Sandy Hill School District SHSD is the largest public school district in the state of Anywhere, with a district population of 482,618 and a student population of 84,169. The Sandy Hill School District Case Study was prepared for use in the 2004 Malcolm Baldrige National Quality Award...
- Tags: U.S. Department Of Commerce, Sandy Hill School District Case Study
- Case studies
- Case Study on Retail Customer Communication Applying Ubiquitous Computing
- The use of mobile information systems and communication technology furthers the informatization and automation of operating processes. In the retail industry, mobile communication technology affords new forms of customer communication by establishing electronic and individually designable channels of communication. In conjunction with powerful information systems, these options enable both improved...
- Tags: Mobile, Ubiquitous Computing, Pricing Strategy, Customer Communication, Pricing, Marketing Research, Advertising & Promotion, Cellular Phones, Strategy, Marketing, Consumer Electronics, Personal Technology, Management
- White papers 2004-07-03
- The On-Demand Call Center: You Can Bank on It!
- Find out how The Provident Bank of New Jersey slashed the average duration of its customer support calls by 40 percent using on-demand call center services from Echopass. This case study reveals the customer care issues that Provident experienced before it began to use an on-demand call center operation, and...
- Tags: Bank, Call-center, On-demand, Echopass Corp., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies 2006-03-01
- Creating a Winning Customer Experience: At the Center of How Companies Compete
- Download this Avaya case study to learn how DaimlerChrysler's Customer Assistance Center CAC has used computer-telephony technology to expedite its customer service functions. The paper details the business benefits that CAC has realized since giving its agents real-time access to customer data—including an impressive 75-percent reduction in the average amount...
- Tags: Customer Service, Avaya Inc., Product Marketing, Customer Relationship Management (CRM), Real Estate, Marketing, Enterprise Software, Software, Business Operations
- Case studies 2006-02-22
- Andrew Corporation: The mySAP Customer Relationship Management Application Unifies Customer Tracking and Sales Pipelines
- After acquiring eight companies, Andrew Corporation found itself with disparate customer-tracking systems that couldn't communicate with each other and didn't provide a global view of the sales pipeline. This case study highlights the reasons Andrew implemented the mySAP Customer Relationship Management application to address these and other customer-tracking problems. See...
- Tags: mySAP, Andrew Corp., mySAP CRM, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Software, Sales
- Case studies 2006-03-01
- Oracle Case Study: Wells Fargo
- Wells Fargo wanted to adopt a customer-centric model for its online services. To make this vision a reality, the company needed a CRM solution that would enable it to accommodate any customer at any time. Wells Fargo implemented Oracle's PeopleSoft Enterprise Customer Relationship Management CRM to accomplish its goal of...
- Tags: Oracle Corp., Wells Fargo & Co., Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- Accenture Case Study: Marks & Spencer
- Facing intense competition, global retailer Marks & Spencer (M&S) decided to turn its already strong customer service operation into a highly efficient system that responds more quickly and effectively to customer needs. An innovative Accenture solution helped M&S transform operations at its Head Office Customer Services call center. M&S Head...
- Tags: Customer Service, Accenture Ltd., Marks & Spencer, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
- Adsense Advantage Case Study One (zip)
- Step by step case study shows how one man with zero past experience makes money with adsense and free software called Hypervre. This case study shows how one man has built several Web sites with high paying Adsense ads on them, and when a visitor clicks on them, he gets...
- Tags: Google AdSense, Case Study, Web Site Development, Web Technology, Channel Management, Tools & Techniques, Internet, Marketing, Management
- Software downloads 2007-05-24
- The Human Capital "Impact" on E-Business: The Case of Encyclopedia Britannica
- This case study gives an overview of the 'new economy' before undertaking a detailed case study of how Encyclopedia Britannica has adjusted its operations to reflect the trend towards the provision of information via the internet and CD Rom. This study looks at how the development of information technology impacts...
- Tags: Cornell University, E-business, Human Capital, Knowledge Management, Strategy, Internet, Business Intelligence, Human Resources, Workforce Management, Enterprise Software, Software, Management, Data Management
- Case studies
- Canon Case Study
- There's no substitute for experience and with Canon you have a professional partner who is familiar with the challenges of your marketplace. This study explains how Canon helped Bede Financial Management meet industry regulations and save time, space and money with a tailor-made document management system. Bede Financial Management are...
- Tags: Canon Inc., Document Management, Content Management, Managerial Accounting, Groupware, Enterprise Software, Software, Finance
- Case studies
- PeopleSoft Case Study: AGF Management
- AGF Management needed to provide its employees with an enterprise-wide view of customer needs and requirements to increase customer satisfaction, retention, and profitability. AGF Management implemented PeopleSoft Enterprise Portal which connects AGF Management’s employees with a 360-degree view of each customer making it easier to provide better and more effective...
- Tags: PeopleSoft Inc., Portals, Product Marketing, Performance Management, Web Technology, Groupware, Internet, Marketing, Human Resources, Workforce Management, Enterprise Software, Software
- Case studies
- Oracle Case Study: Dexia Credit Local
- Dexia has a unique niche in the financial services industry, providing services exclusively to local public sector governments throughout the European Union, Central Europe, and the United States. Dexia Credit Local was looking to enhance customer loyalty by leveraging customer data and integrating support systems. Its disparate systems, however, did...
- Tags: Oracle Corp., Dexia, Customer Information, Government, Marketing Research, Strategy, Marketing, Management
- Case studies
- Case Study: How Countrywide Financial Manages 3.4 Million Faxes Per Month
- With its mission-critical and time-sensitive faxes numbering over 3.4 million each month, Countrywide Financial Corp. needed a reliable solution for delivering, tracking, and monitoring those documents. Download this Instant InfoSystems case study to learn more about Countrywide's e-document delivery challenges and how the RightFax solution from Captaris has enabled the...
- Tags: Countrywide Financial Corp., Instant InfoSystems, Fax
- Case studies
- KDE Case Study: Pozicom Technologies
- Located in United States, Pozicom Technologies were approached by an existing customer who was a long time customer of Novell Netware. The company was called to upgrade there system from Netware 3.11 to Netware 5. The company introduced their customer to Linux. Linux could be used for the server and...
- Tags: KDE, Novell NetWare, Linux, Operating Systems, Servers, Open Source, Databases, Software, Hardware, Enterprise Software, Data Management
- Case studies
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