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- Delivering Online Examinations: A Case Study
- IT academics need to keep curriculum material up to date in an ever-changing technological universe. Establishing a new subject accounts for just a fraction of the overall investment in time and money. A greater proportion of expense occurs in the maintenance cycle. This is especially true in the IT discipline,...
- Tags: Curriculum, Information Technology, Industry, CSU, Strategy, Business Structures, Management, Finance
- Case studies
- Avaya Case Study: CSU
- CSU needed a contact center solution that would integrate different systems and applications across its six contact center locations in Brazil. CSU implemented Avaya Call Management to serve its six contact centers located across Brazil in Rio de Janeiro, Alphaville, Curitiba, Recife, and two sites in Santo Andre. Approximately 6,500...
- Tags: Contact Center, Avaya Inc., CSU, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- I need help with CSU/DSU
- Hello All, I have to give a presentation tomorrow on the importance of CSU/DSU to a group of new sales people. I don't know where to start! What is an easy way to explain CSU/DSUs to sales people, why it is important? When they are used? What IT managers look...
- Tags: Network technology, NETWORKING, CSU/DSU
- Discussion threads 2005-04-21
Additional Resources
- Intasoft Case Study: Charles Sturt University
- Charles Sturt University CSU, is Australia's largest provider of distance education with over 33,000 enrolments and 1500 staff. In 2003, CSU began mapping a path for the introduction of the ITIL Information Technology Infrastructure Library service methodology and in 2004 implemented Change Management CM as the first step in the...
- Tags: Change Management, ITIL, Process Improvement, Leadership, It Services, Tools & Techniques, Management, Quality, Business Operations
- Case studies
- Dell Technology Boosts Student Success at Charleston Southern University
- Charleston Southern University CSU noticed that today's learners are more visual than ever before. In 2001, the school started infusing technology into its curriculum to reach students more effectively and give professors the latest teaching tools. The CSU IT team provides professors with high-end Dell notebooks, classrooms are outfitted with...
- Tags: Dell Computer Corp., Charleston Southern University IT Team, Productivity, Internet, Corporate Communications, Team Management, Servers, Marketing, Management, Hardware
- Case studies 2006-09-14
- Sonicwall without a router
- Could I connect a Sonicwall 2040pro to a T1 without a router? I don't think I could but someone I know insists that you can. This person said I can connect my Sonicwall 2040 directly into a smartjack. I told him that he needs a router in front...
- Tags: Routers & switches, Network technology, NETWORKING, router, T1
- Discussion threads 2006-07-31
- California State University, Long Beach Increases Productivity and Reduces Chargeback Costs
- The California State University CSU, Long Beach is a leader in high-quality, accessible, student-focused higher education. CSU wanted to comply with university mandate to reduce chargebacks and paper consumption. The challenge was to reduce overhead costs and increase employee productivity. CSU reduced chargebacks and paper consumption by implementing Oracle Application...
- Tags: California State University, Oracle Corp., Facility Management, Wireless, Wi-Fi, Real Estate, Business Operations
- Case studies
- Cisco Security Agent Helps Columbus State University Combat Evolving Security Attacks
- Columbus State University CSU is a four-year higher educational institution located in Columbus. The security breach was an exploit of an extended procedure function buffer overflow of Microsoft SQL 7 and compromised three of CSU's critical servers. The CSU IT team had to rebuild the compromised servers that handled such...
- Tags: Agent, Columbus State University, Cisco Systems Inc., Attack, Help Desk, Call Centers, Security, It Operations
- Case studies
- Microsoft BI Is Head of the Class at Coppin State University
- Faced with a small IT staff, a limited budget and a need to optimize its existing PeopleSoft ERP application and HEAT helpdesk platform, solving their data access problems could have been a daunting task for Coppin State University CSU. Adding complexity, it needed a BI solution that would not take...
- Tags: Microsoft Corp., Data Access, Microsoft BI, Help Desk, Business Intelligence, Performance Management, Call Centers, Pricing, Tools & Techniques, Databases, Enterprise Software, It Operations, Software, Data Management, Human Resources, Workforce Management, Marketing, Management
- Case studies 2007-12-04
- University Standardizes Calendaring, Offers Mobile Support With Messaging Solution
- At Colorado State University CSU, half the faculty and staff kept their calendars in Microsoft Exchange Server 2003 and half in Oracle Calendar, leading to difficulties in coordinating schedules. Meanwhile, demand was increasing for full-featured mobile connectivity. To address these issues, CSU decided to install Microsoft Exchange Server 2007 as...
- Tags: Colorado State University, Mobile, Microsoft Exchange Server, University, Messaging, Microsoft Corp., Advertising & Promotion, E-mail Servers, Groupware, Marketing, Enterprise Software, Software
- Case studies
- San Diego State University Standardizes Human Resources System
- San Diego State University SDSU, with nearly 34,000 students, is the oldest and largest university in San Diego, the third largest in California, and one of the largest universities in the western United States. The challenges were to implement a pre-release version of a customized Human Resources HR system by...
- Tags: California State University, Oracle Corp., San Diego State University, Human Capital, Human Resources, Workforce Management
- Case studies
- Cisco 2600 lab
- I have 3 Cisco 2600 Routers. All have a serial card WIC, CSU/DSU T1. How can I connect the routers VIA serial link with a cable? Will a crossover work, if yes how do the serial links need to be configured on either end?Thanks...
- Tags: Routers & switches, Network technology, rheadland@..., Cisco 2600, Cisco Systems Inc.
- Discussion threads 2007-06-26
- T1 issues with a Linksys router
- Does anyone know if a Linksys router (WRT54G) is able to work with a T1 line?My current configuration is Internet-->Adtran CSU/DSU--> Linksys Router-->PC.I am able to go out to the internet, but it seems that it's having problems maintaining a fast connection. I have used a K.G router, called ISP...
- Tags: Linksys, networking, router, T1, Teky
- Q&A 2004-10-04
- Routing between two networks
- I am trying to setup a 2600 series router that is only using two FE ports. I am trying to route from one network to another. The network is 10.10.155.0(f0/0) and the other is 21.21.21.0(f1/0). The 21.0 is going to a firewall that is using VPN tunnel...
- Tags: Ethernet, NETWORKING, Network technology, Routers & switches, matt.kartes@..., network
- Discussion threads 2007-11-06
- Network Routing
- I am trying to setup a 2600 series router that is only using two FE ports. I am trying to route from one network to another. The network is 10.10.155.0(f0/0) and the other is 21.21.21.0(f1/0). The 21.0 is going to a firewall that is using VPN tunnel...
- Tags: Ethernet, NETWORKING, Network technology, Routers & switches, matt.kartes@..., network
- Discussion threads 2007-11-06
- T1 with Voice and Data
- Can you provide a "Big Picture" description of what is used when a company has a T1 for telephone service and Internet Fractional?I am looking for a description of what equipment, technology method (how it works on your side and the Provider's side) and service agreements may be used...
- Tags: Network technology, NETWORKING, TELECOMMUNICATIONS, T1, voice, Generally Speaking
- Q&A 2005-04-15
- Advice to the new network administrator: What to look for when setting up a network connection
- Will you take what is behind door #1? If that's the way you think you'll have to choose your next ISP, forget it. Instead, let Ron Nutter help you make your choice by explaining the differences in the types of services available.Just a few years ago, a newly initiated network...
- Tags: Internet service providers (ISPs), Telecom & Utilities, Network technology, NETWORKING, Ron Nutter, network connection, competitive local exchange carrier, telecommunications company, frame relay, Internet Service Provider, network
- Technical articles 2001-11-06
- Process Mapping - CSU Chico Information Technology Procurement
- In fall 1999, a self-directed team of individuals involved in various aspects of technology procurement activities realized that Chico's procurement process - a process that had been in place for over 15 years - was in need of change. Team objectives included applying the recently learned process mapping methodology PMM...
- Tags: Team, Procurement, Team Management, Purchasing & Procurement, Management, Business Operations
- Case studies
- cisco 2500 to 7200 via t1 *solved*
- Hey everyone. Looking for a cable layout so i can make a cable to go directly from my ft1/t1 dsu/csu port on cisco 2500 to my multichannel t1 controller on my 7200.any idea's?*solved*T-Linegreen-white bluegreen blue-whitewhite-orange white-orangeblue ...
- Tags: Network technology, Cable, rbblue8@..., cisco 2500, T1, Cisco Systems Inc.
- Discussion threads 2007-09-28
- Cleveland State's WoWnet Gives Faculty and Students Convenient Access to Web and Courseware
- Cleveland State University CSU is a public, coeducational institution offering undergraduate, graduate and professional degrees. Despite having installed a new wired infrastructure in 1999 throughout the campus, university officials soon recognized that a growing proportion of students - and faculty - were using portable computing systems. Cisco Aironet access points...
- Tags: Web, Microsoft Access, University, Cisco Systems Inc., Cleveland State University
- Case studies
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