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Top 5 reasons why ITIL implementations don't happen by the book: Many organizations have moved past awareness of ITIL, and a significant number are looking to implement. That's when they find a number of roadblocks. Here are those roadblocks and how to get around them. by Enterprise Computing Institute; Tags: Information Technology, Organization, CSIP, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management, Enterprise Computing Institute; Blog posts 2008-06-18

ITIL and Configuration Management: Where to begin: By Hank MarquisWith all the hype and press currently surrounding the ITInfrastructure Library ITIL Configuration Management Database CMDB, it's nosurprise that practitioners are confused about how to implement ConfigurationManagement.I've worked with many such companies. Most often the main issuethey face is "where to begin." Establishing a starting point forConfiguration Management...; Tags: Hardware servers; Technical articles 2007-04-18

Help Desk Trouble Ticket Form: The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintain ...; Buy Now

Windows XP vs. Mac OS X: This presentation, entitled Standardizing on Windows XP Instead of MAC OS X, provides a pre-packaged option for defending Windows XP against MAC OS X. ...; Buy Now