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TechRepublic Resources

Microsoft Dynamics CRM 4.0 available for download
Microsoft's Dynamics CRM 4.0, code-named Titan, has been released for manufacturing and will available in the customer-hosted or Microsoft-hosted version. An excerpt from ZDNet: According to the Microsoft East Region CRM blog, it will take Microsoft a couple of weeks for the final bits to hit...
Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing, Arun Radhakrishnan
Blog posts 2007-12-18
Small Business CRM Tools: 1 machine, on the office network or on the web
We're at the first stages of developing a CRM database for our small company. We have above average PC application and web knowledge. Our network admin is outsourced and we currently use a 3rd party exchange server for Outlook [and they don't support the Outlook Business Contact Manager].We'd like managers...
Tags: Customer relationship management (CRM), Advertising & Promotion, Groupware, steve1952.8@..., CRM, Microsoft Outlook, server, network, Web, small business
Discussion threads 2007-11-14
5 laws for CRM success
Great PostThis is important stuff and anyone who is looking into CRM systems should keep these points tucked in the back of their mind. In fact I think it is sums up what I have been trying to explain to a current client so well that I am going...
Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, eric.cahoon@..., CRM
Discussion threads 2007-11-13
5 laws for CRM success
Purchasing a Customer Relationship Management CRM System? Here's some bad news:  you'll probably fail. It may very well be a disappointment. You could be wasting your money. At best, you may only have a glorified rolodex. My company services over 500 small- and medium-sized clients that use the CRM applications...
Tags: Gene, Champion, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing, Gene Marks
Blog posts 2007-11-12
SolutionBase: Build a powerful CMS with BrowserCRM
CRM is aBrowser CRM is a Web-based suite combining integrated email functionality with flexible and powerful CRM customer relationship management http://www.songteksten32.com/teksten/bob-seger/index.phphttp://www.songteksten32.com/teksten/tiffany/index.php
Tags: Advertising & Promotion, Customer relationship management (CRM), Enterprise software, songteksten32@..., CRM, content management system
Discussion threads 2007-09-03
Unblocking Email in Queues - MS CRM 3.0
Hi,I've got CRM 3.0 install on MS Windows Server 2003 SBS with all the latestrollups and hotfixes installed.When I'm accessing the CRM via the web interface and try to view an emailthat has been placed into the queue, there is a line that says "The e-mailbelow might contain script or...
Tags: Customer relationship management (CRM), Workstations, steve@..., CRM, e-mail, Microsoft Corp.
Discussion threads 2007-05-10
CRM Open source for VB.NET project
I am looking for an open source code of CRM application, as i am developing this application in a very small scale as a part of my academic project for my college. I would like to learn about code in VB.NET.
Tags: Microsoft development tools, .NET, Programming languages, Customer relationship management (CRM), ashwin_nmamit@..., Microsoft Visual Basic.Net, CRM
Discussion threads 2007-04-05
Outlook as the front-end for Microsoft Dynamics CRM (Microsoft shows off UI futures for its business apps)
thanks... love to see more articles like this...
Tags: paul7410, Microsoft Corp., CRM, Microsoft Outlook
Discussion threads 2007-04-02
IT executives take a more modular approach to CRM software
misi hve a company
Tags: it.beheshti@..., alireza, software, it management, CRM, CRM software
Discussion threads 2007-02-20
CRM On Demand Best Practice - Delivering Actionable Insight Into Sales
Sales analytics allows users to proactively and continually improve their performance by providing every member of the sales organization with the information and insight they need to identify sales opportunities and challenges, diagnose causes, and develop targeted action plans to improve results. Learn how to dramatically transform your sales organization
Tags: Best Practice, Sales Organization, CRM, Sales Analytic, Sales Strategy, Sales Force Management, Sales
White papers 2007-01-01
CRM solutions don't often include IT details, but they should
Even though IT is integral in implementing any form of full-scale Customer Relationship Management CRM solution, IT departments at opposing companies rarely have anything resembling a synergistic relationship. The reason, of course, is that IT is most often not the customer. We act more as a...
Tags: Comments, CRM, CRM solution, Customer Service, Enterprise, general, Healthcare, Hit, information technology, patch management, Patching, Practices, relationship building, server, Virus
Blog posts 2006-12-18
Open Source is like a box of chocolates...
To steal a line from Forrest Gump.. you never know what youre going to get.... Ok, maybe its not a box of chocolates, but its certainly full of surprises in terms of the things you randomly bump into as you are wandering around the Internet looking for some...
Tags: Amazon.com Inc., CRM, Jitterbit, Jitterpaks, open source, Uncategorized
Blog posts 2006-12-01
DOWNLOAD: Get a firsthand look at a successful CRM implementation
http://downloads.techrepublic.com.com/abstract.aspx?docid=267096After you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Content Team
Tags: JodyGilbert
Discussion threads 2006-11-02
"Sim-Business" meets the real world: SalesForce
SalesForce provides many tools on top of the basic CRM system, making it easy to load your existing data. On top of that, they offer literally hundreds of tools to help you take advantage of the basic CRM underpinnings.When you're starting a business there are any number ofreally important and,...
Tags: Sales strategy, Sales force management, PRODUCTIVITY, Customer relationship management (CRM), David H.M. Spector, Salesforce.com Inc., tool, sales, CRM, sales force
Technical articles 2006-09-29
In search of a "foot in the door"
I'm stuck in the middle, folks.I have 10 years of IT experience a few as a PM and am aiming to move into the wonderful world of consulting... eventually. There's just one thing I can't seem to wrap my head around. How does a guy break into the...
Tags: career, consulting, consulting company, crm, darealnic, erp, job, sap, siebel, training
Discussion threads 2006-09-28
10 things you should know about customer relationship management (CRM)
This article is also available as a PDF download.#1: CRM implementations focus on gaining and leveraging a keen understandingof the customerThe CRM approach involves capturing,managing, and leveraging all the information you have about your customers. Witha stronger understanding of your customers, you should be able to better manageyour relationship with...
Tags: Customer relationship management (CRM), Enterprise software, CRM
Technical articles 2006-09-26
10 things you should know about customer relationship management (CRM)
10 things you should know about CRMHave you ever been involved in a CRM initiative? If so, what types of successes or failures did you run into?sorry, it seems the first is left off, againPeople.!. It's people, people dealing with people. Not software. One can spend a whole bunch of...
Tags: Customer relationship management (CRM), Enterprise software, JodyGilbert, CRM
Discussion threads 2006-09-26
CRM Systems
I lead a small team of four. And currently to track tasks that we are currently working on we are just entering them into an Excel spreadsheet. Not very efficient sometimes as things get deleted and go undone when people are on holidays. i was looking at the solutions base...
Tags: byron.gough@..., CRM, CRM system, Microsoft Outlook
Q&A 2006-09-26
Report: Hosted CRM is king
Hosted revenue acts as a catalyst for growthAccording to AMR Research, Oracle leads in sales of human capital management HCM applications, thanks to its PeopleSoft acquisition. Also, the Customer Relationship Management CRM industry is getting a big lift from growth in the sales-as-a-service model. "Hosted revenue...continued to act as the...
Tags: Customer relationship management (CRM), CRM, Hosted
Discussion threads 2006-08-16
Salesforce.com Customer Relationship Management (CRM) solution screenshots
For many agile businesses, the secret to success is not having the most IT toys, but having the best services available and being able to use those services anywhere. In his The Right Tool for the Job? blog post, David HM Specter explains how the Salesforce.com CRM solution can help...
Tags: job, Salesforce.com Inc., blog, CRM, information technology, sales
Image galleries 2006-08-14


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