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- Building a World Class Sales Machine
- Who wouldn't want a world class sales machine? Highly desired and equally elusive, information driven sales and streamlined business processes represent the panacea of Customer Relationship Management. Okay, so what's that mean to your business in a down economy? To learn about the potential and...
- Webcasts 2008-04-29
- Teachers Association Turns to Centralized Data Repository to Improve Member Service
- The California Teachers Association CTA serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political arena, insurance, and education-oriented publications. The California Teachers Association CTA relies on a complex and highly integrated IT environment to capture and manipulate data. CTA...
- Case studies 2008-04-16
- crm and SFA Enterprise Performance Management Reporting and Analysis System - Fortune 100 High Tech Co.
- In this case, the flexible nature of Digital Clay's development environment allowed the VAR to rapidly develop an analytical tool set that took advantage of their ability to import disparate data from multiple sources and combine it into standard CRM and custom tables for analysis across a wide variety of...
- Case studies 2008-01-01
- Microsoft Dynamics crm Online
- If you're looking to take your customer relationship management to the next level, we invite you to try Microsoft Dynamics CRM Online for 30 days free. Microsoft Dynamics CRM Online is a groundbreaking new hosted solution that gives you Microsoft Dynamics CRM capabilities without the investment in IT infrastructure and...
- Software downloads 2008-05-04
- Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With crm Solution
- Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and marketing data, and hampered employee...
- Case studies 2008-04-18
- NSCU Achieves Dramatic ROI With Pivotal crm
- North Shore Credit Union needed to better match up services to members in order to improve customer retention, increase profitability and provide superior service in an increasingly competitive environment. The goal of this more personalized service was to ensure that instead of waiting for a member to initiate a loan,...
- Case studies
- Using crm to Create Market Intelligence in a Changing World
- Alpharetta, Georgia-based Culpepper and Associates has long been an industry-leading source of information about compensation and financial benchmark data for organizations in the information technology sector. And compiling the information from the more than 900 information technology companies (covering more than 1000 job titles) in the survey is a mammoth...
- Case studies
- Building a Foundation for crm Success With Customer Data Integration
- This webcast shows Customer Data Integration CDI best practices that most successful customers have incorporated. Organizations that are in the initial stages of creating a CDI strategy and identifying a CDI infrastructure to support their single-view goals can learn a great deal from what other companies have done that has...
- Webcasts
- XRT Boosts Customer Focus and Service With Online Global crm
- XRT specialises in software solutions for global cash management and electronic banking. It needed a CRM system to help manage and control its customer database and boost service to 10,000 customers globally. Salesforce.com had proven to have a number of attractions. Because there is no hardware or software installation, the...
- Case studies
- Blockbuster crm Helps LocationCinema Take New Business Idea Quickly to Market
- LocationCinema is a Frankfurt-headquartered agency and event management company that rents out cinemas for corporate events. LocationCinema needed a Customer Relationship Management CRM solution to track sales activity and contacts. The company turned to the on-demand model when client/server options proved to be too expensive, complex, and inflexible. Rapid deployment...
- Case studies
- IntraLinks Stays Connected on the Road With Salesforce.com Wireless Edition
- IntraLinks needed a CRM solution that provided mobile access for its frequently traveling sales force as well as the flexibility to evolve as the company grew. The company's client-server CRM system could not be easily customized for its evolving business needs and processes. Salesforce.com provides the flexibility required to allow...
- Case studies
- ROI Case Study: Microsoft crm - AAA Mortgage
- Based in Alpharetta, Georgia, AAA Mortgage has been a leader in the residential financing business since the early 1990s. With three offices, the company provides primarily residential loans and home equity lines of credit. To boost competitiveness and customer service, AAA Mortgage sought to enable faster processing times when a...
- Case studies
- ROI Case Study: Microsoft crm - Go Software
- GO Software, Inc. develops and markets payment processing software. Up until the end of 2003, GO Software had used ACT! for Lotus Notes and Great Plains, but the two systems weren't integrated. Lack of integration meant orders and contacts had to be entered twice and as the contact database grew,...
- Case studies
- IGATE Global Helps Fortune 100 Consumer Goods Major Deploy SAP crm and Remote Manage Their Entire Application Suite
- The customer was concerned by the high amount of overhead time required to handle the administrative activities related to their legacy, SAP and web applications that was resulting in a lack of focus on their core IT processes. The customer was looking for a reliable partner to implement their Field...
- Case studies
- Acumentum Increases Sales Visibility With Siebel crm On Demand
- Acumentum is a Melbourne-based developer of online collaboration systems for large organizations specifically in finance, heavy industry, and the public sector. Until recently, Acumentum used ACT!, a basic contact management application, to manage client information and sales activity. Acumentum quickly realized that a full-featured CRM application would offer them a...
- Case studies
- Case Study: crm at Wix-Filtron, Poland
- Wix-Filtron is an international supplier of filters to the automotive industry. Serving a wide range of customers, the company lacked a centralised customer data management. To solve this problem, the firm decided to implement a CRM application. The new system improved the flow of information, and enabled the better monitoring...
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- Winery Harvests New Marketing Opportunities With Microsoft crm
- Over the past decade, British Columbia has become one of the world's great wine regions - due in large part to wineries like Mission Hill Family Estate. Based in the Okanagan Valley, Mission Hill produces award-winning wines that are enjoyed the world over. In 2006, Mission Hill needed a system...
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- Effective crm Helps Australian Mining Support Company Improve Customer Service
- The customer service efforts of mining industry support company Kalassay Group were being hampered by a database management system that could not store customer information from all three of its laboratories nor supply accurate information to its salespeople in the field when they needed it most. The obvious result was...
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- Whitecliffe Getting Creative With Microsoft crm
- Whitecliffe College of Arts and Design is a private tertiary arts institution offering a specialized arts and design education from foundation and undergraduate to postgraduate levels. The main campus is based in Grafton in a grand 74 year-old-building. Currently, staff at Whitecliffe College are using multiple spreadsheets to manage information...
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- Golden Hope Group Gets Customer Relationship Management Boost
- Golden Hope Group is a diversified Malaysian conglomerate that takes pride in delivering first-class customer service. The group felt that by integrating its existing disparate IT systems it would be able to serve its customers even more effectively. Microsoft Consulting Services, with its proven track record in delivering high quality...
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