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- Superior Industries Outgrows Salesforce.com and Saves $100,000 With SugarCRM
- Founded in 1972, Superior Industries designs and fabricates a full line of conveying equipment, telescoping conveyors, feed systems, & portable screening plants for industrial manufacturers. In 2005, Superior management reviewed the return on investment they were receiving from their CRM service, provided by Salesforce.com, and decided to reevaluate their approach....
- Tags: Salesforce.com Inc., CRM System, Industry, SugarCRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- Amena Relies on Informatica Data Integration Platform to Implement New CRM System and Maintain Competitive Advantage
- Amena's customer service representatives lacked a holistic view of customer data. Without current, detailed customer data, representatives were unable to answer questions accurately, provide timely service or extend cross- or up-sell offers. Amena decided to implement a sophisticated, analytical-based CRM system with a 100-percent customer-oriented architecture. Known as the Avanza...
- Tags: CRM System, Informatica, Competitive Advantage, Data Integration, CRM, Amena, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing
- Case studies
- Erdgas Sudsachsen Implements Multichannel CRM System to Meet Customer Needs
- As the German energy market was opened up to other regional and multinational gas companies, Erdgas Sudsachsen suddenly faced formidable competition for its gas services. Immediately following this deregulation, CRM became the most important priority for Erdgas Sudsachsen. Erdgas Sudsachsen understood it could only compete effectively if it completely understood...
- Tags: CRM System, Oracle Corp., CRM, Erdgas Sudsachsen, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- Online Payroll Service Software and CRM: How You Can Benefit From Small Business Payroll Software in Your CRM System
- In this day and age, Small Business Payroll Software is widely available across the software industry, and conveniently also offered in an online payroll service software format. What this means is that it's a small recurring monthly fee instead of a big upfront software license cost to the small business,...
- Tags: Software, CRM System, Benefit, Payroll, Small Business, CRM, Payroll Software, Operational Accounting, Tools & Techniques, Finance, Management
- White papers
- CRM Systems Integrator Opens New Doors With Additional CRM Offerings
- As a systems integrator that primarily served enterprise companies, Aspective decided to join the Microsoft Partner Program and expand its potential customer base by adding Microsoft Customer Relationship Management CRM solutions to its current CRM offerings. Aspective has experienced a 300-percent growth in its Microsoft-related revenue since the release of...
- Tags: CRM System, Microsoft Corp., CRM, CRM Systems Integrator, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- European Transport Company Boosts Customer Service With Integrated CRM System
- Leading European transport company Hauser provides overland logistics solutions to European exporters and importers. As it strives to deliver a fast and reliable service, the company must have an IT infrastructure on which it can rely. Working with a bespoke Lotus Notes account management system, Hauser found that as a...
- Tags: CRM System, Customer Service, Logistics, Microsoft Corp., CRM, Supply Chain, Customer Relationship Management (CRM), Advertising & Promotion, E-mail Servers, Enterprise Software, Telephony, Groupware, Business Operations, Software, Marketing, Networking
- Case studies
- Bank of the Philippine Islands Increases Loan Sales With Integrated CRM System
- With 11,000 employees, more than 890 branches, and assets of over US$10 billion, Bank of the Philippine Islands BPI is the Philippines' second largest commercial bank. In a climate of increased competition and customer demand for quality service, BPI recognized that it had to constantly look for ways to maintain...
- Tags: Bank, CRM System, Philippines, Oracle Corp., Sales, CRM, Financial Services, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- Artaker CAD Systems Improves Customer Service and Performance With Integrated CRM System
- Artaker CAD Systems specializes in computer-aided design CAD solutions for the engineering, architecture, and construction markets. The company wanted to improve the company's Customer Relationship Management CRM capabilities to drive improved service and sales. The challenge was to ensure rapid and seamless implementation of a new CRM system in terms...
- Tags: CRM System, Customer Service, Oracle Corp., Performance, CRM, Artaker CAD Systems, CAD, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- Sydney Opera House Orchestrates Ticketing and CRM System Transformation on HP Integrity Servers
- Built in 1973 on Sydney Harbor at Bennelong Point in New South Wales, Sydney Opera House hosts world-renowned performers and stages some 2,400 events annually. Having a magnificent structure has not exempted the organization from needing to improve its core business and customer service. A desire to offer patrons the...
- Tags: HP Integrity, CRM System, Opera Software, Hewlett-Packard Co., CRM, Servers, Customer Relationship Management (CRM), Blade Servers, Utility Computing, Enterprise Software, Hardware, Software
- Case studies
- Automating the Customer Lifecycle
- NinjaTrader provides an edge to retail and professional investors with its trading management platform which allows traders to better manage futures contracts. Providing a trading service to individuals requires a large customer base, top-notch web-based support, and efficient operations. NinjaTrader's quest for efficiency led it to reassess its Customer Relationship...
- Tags: Salesforce.com Inc., CRM System, SugarCRM, NinjaTrader, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Advertising & Promotion, Software, Sales, Marketing
- Case studies
- Does Your CRM System Know What Customers Are Thinking?: "Here's How It Can..."
- CRM is a good start. However, today's CEOs are waking up to the sober reality: CRM has not enabled major leaps forward in customer focus. That's where Customer Experience Management CEM comes in. Each and every one of a person's customers has valuable information to share and CEM captures that...
- Tags: CRM System, CRM, Customer Experience Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts
- Case Study: Deployment of a New CRM System at EGIS Poland
- EGIS Poland is a subsidiary of EGIS Ltd, one of the leading manufacturers of pharmaceuticals in Eastern Europe. EGIS Poland focuses on marketing and sales activities for EGIS and ANFARM a Polish manufacturer of pharmaceuticals products in Poland. In 2003, the company decided to deploy a new CRM system. This...
- Tags: CRM System, Pharmaceutical Company, CRM, EGIS Poland, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing
- Case studies
- AppExchange Customization, Salesforce Service & Support Help Cottingham & Butler Unify Business Units, Manage Leads, and Serve Diverse Customer Base
- Cottingham & Butler, an insurance broker of employee benefits and risk management services, wanted to overcome the inefficiencies of each representatives maintaining his or her own lead lists in Microsoft Excel. With no centralized CRM system, duplicated leads sometimes received uncoordinated prospecting from sales representatives. The company also wanted to...
- Tags: Salesforce.com Inc., CRM System, Customization, Salesforce.com AppExchange, Sales Force Management, Financial Planning, Customer Relationship Management (CRM), Enterprise Software, Sales, Finance, Software
- Case studies
- Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online
- 1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. The company will customize the application to include best practices. Moreover, the tool will...
- Tags: Microsoft Dynamics, CRM System, Microsoft Dynamics CRM, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2008-05-02
- Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent
- For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed information about the candidates. Devine Capital had relied on Microsoft Office Outlook and the Encore contact management tool to meet this need. However, the Encore...
- Tags: CRM System, Microsoft Corp., CRM, Microsoft Outlook, Microsoft Office, Groupware, Customer Relationship Management (CRM), Enterprise Software, Office Suites, Software
- Case studies 2008-04-18
- Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
- 1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. The company will customize the application to include best practices. Moreover, the tool will...
- Tags: Microsoft Dynamics, CRM System, Microsoft Dynamics CRM, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2008-04-01
- ContactGrabber Personal Edition (exe)
- ContactGrabberPE is aimed to Grab Contacts and Addresses into your addressbook with a click. Use ContactGrabberPE for saving Leads & Contacts with one mouseclick from e-mails, Web sites or other text documents. ContactGrabberPE works with Outlook and OutlookExpress. ContactGrabber analyses the adressess and transfers the formatted data to CRM systems....
- Tags: CRM System, ContactGrabber, ContactGrabberPE, Customer Relationship Management (CRM), Microsoft Outlook, E-mail, Web Site Development, Enterprise Software, Advertising & Promotion, Microsoft Office, Software, Office Suites, Online Communications, Internet, Marketing
- Software downloads 2007-11-15
- New CRM System Helps Microsoft Increase Sales Efficiency, Improve Customer View
- Today's sales organization need software solutions that allow them to understand their customers and prospects, streamline the sales process, and report effectively on sales activities. Microsoft Corp., the world's largest software company, recently began rolling out Microsoft Dynamics CRM, a flexible and easy-to-use Customer Relationship Management CRM system to many...
- Tags: CRM System, Sales Activity, Microsoft Corp., CRM, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software
- Case studies 2007-07-18
- The ABCs of Choosing a CRM System
- CRM is a valuable tool, but can be complicated to choose and implement. Is there a secret to choosing and implementing a CRM system for your business? The reality is that choosing a CRM system doesn't have to be a complicated process. There is a way of finding the right...
- Tags: CRM System, ABC Inc., CRM, VendorGuru.com, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2007-02-05
- Igoodsoft CRM System(SQL Server version) (exe)
- Igoodsoft CRM System is On-Demand Small Business Customer Relationship Management System CRM.Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality. It can manage your marketing, customers, suppliers, purchase, sales and orders. What you see is what you...
- Tags: CRM System, Microsoft SQL Server, Server, CRM, Igoodsoft CRM System, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Databases, Software, Marketing, Data Management
- Software downloads 2007-02-26
