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CRM system (42 results)
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- CRM Systems
- I lead a small team of four. And currently to track tasks that we are currently working on we are just entering them into an Excel spreadsheet. Not very efficient sometimes as things get deleted and go undone when people are on holidays. i was looking at the solutions base...
- Q&A 2006-09-26
- Is Microsoft bringing CRM to the masses?
- Brad Wilson, the leader of Microsoft's CRM business unit, believes that, until now, CRM has been too expensive and overcomplicated think Siebel or too simplistic and restrictive think Salesforce. He believes that the key to success is to give users the business models they already know instead of forcing them...
- Discussion threads 2005-11-09
- Gather the resources you need to develop the next generation of CRM systems
- How do you sell?Does your organization accept the premise that brand loyalty cannot be relied on to make a sale anymore? Do you buy the argument that customer relationships are the main factor in sales now?[b]How does your organization propose to cope with this aspect of modern competitive business?[/b]
- Discussion threads 2004-11-15
- Gather the resources you need to develop the next generation of CRM systems
- One of the basic tenets of customer relations is as old asthe basic ideas of marketplace, customer, selling, and product: Know yourcustomer. That knowledge, coupled with a good product, should equal a sale andthe start of a brand—basic marketing 101. However, as mom and pop store frontsbecame corporations and then...
- Technical articles 2004-11-15
- The definitive mid-market CRM system from Microsoft
- By Jason BomersCRM has been around for several years and the vendor community has seen the rapid expand-contract-stabilize cycle that so many software companies have experienced over the past five years. Just when the CRM landscape had become fairly stable, Microsoft Business Solutions entered the CRM market when they announced...
- Technical articles 2003-05-28
- CRM systems still promise more than they deliver
- Customer Relationship Management CRM is a perpetual favorite topic for the IT analyst community. Every week, there are analyst views, reports, quotes, and interviews on the problems facing CRM. The analyst firms also vary, sometimes wildly, in their views and predictions for CRM. In this series of columns, I’ll take...
- Technical articles 2003-03-26
- Get IT Done: Do CRM systems help or harm call centers?
- It seems so simple: The phone rings and a qualified representative answers and provides the caller with technical support. In some IT support call centers, it’s still that simple. Often, though, call centers must be able to handle multiple streams of customer inquiry from phone, e-mail, chat programs, fax, and...
- Technical articles 2003-03-12
- IT Consultant Journal: Make the most of your relationship with your client
- Where will that next new contract come from? If you're like our IT Consultant Journal writer, your next project could emerge from your current work, as long as you're willing to do a little extra work on your client's behalf.Leon Tribe is a consultant specializing in customer relationship management CRM.He...
- Technical articles 2002-05-16
- Consultant straddles technical and political issues to resolve CRM problems
- When you're hired to improve the response time in a recently installed CRM system, where's the best place to start? In this case, a DBA, a list of possibilities, and benchmarking led to a solution.Leon Tribe is a CRM consultant for Deloitte Touche Tohmatsu DTT in Australia. He recently completed...
- Technical articles 2002-02-22
- What's behind the hype of CRM?
- Certain research strategists are predicting the CRM market could top $16 billion by 2003. But some consultants warn that CRM isn't for every enterprise. Find out why.A recent study by the Boston-based IT strategy analysis firm AMR Research Inc. predicted that the customer relationship management CRM market could top $16.8...
- Technical articles 1999-10-13
- ContactGrabber Personal Edition 2.4 (Windows)
- ContactGrabberPE is aimed to Grab Contacts and Addresses into your addressbook with a click. Use ContactGrabberPE for saving Leads & Contacts with one mouseclick from e-mails, Web sites or other text documents. ContactGrabberPE works with Outlook and OutlookExpress. ContactGrabber analyses the adressess and transfers the formatted data to CRM systems....
- Software downloads 2007-11-15
- HansaWorld Enterprise 5.0 (Windows)
- Modular, enterprise-wide ERP and CRM system available in 24 languages. Typical installations are for 10 to 200 concurrent users, or for smaller but demanding customers.
- Software downloads 2006-02-16
- JumpBox for the SugarCRM 5.x CRM System 1.1.9 (Windows)
- SugarCRM is the market-leading, commercial Open Source customer relationship management CRM application. SugarCRM's Open Source architecture easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. For a small business the JumpBox for SugarCRM can be a huge time and expense saver. It requires...
- Software downloads 2009-01-06
- JumpBox for the SugarCRM 5.x CRM System 1.1.9 (Mac)
- SugarCRM is the market-leading, commercial Open Source customer relationship management CRM application. SugarCRM's Open Source architecture easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. For a small business the JumpBox for SugarCRM can be a huge time and expense saver. It requires...
- Software downloads 2009-01-26
- Education Software Company Uses Enhanced CRM System to Offer Customers Choices
- CourseMax provides student registrations, instructor bookings, and classroom and equipment reservations software for the education and training services market. CourseMax is an independent software vendor that specializes in online software solutions for the education and training services market. With Microsoft Dynamics 4.0 software, CourseMax can now provide its product suite...
- Case studies 2009-01-21
- Solomon Systech Reduces Project Delivery Times by 50% With Integrated CRM System
- Solomon Systech company relied on data in Microsoft Excel to track the progress of various projects and generate reports. In addition to Microsoft Excel, they were using e-mail, project sheets, and the telephone, which meant there was too much information to synchronize. Solomon Systech turned to Oracle CRM On Demand...
- Case studies 2009-04-01
- Transforming CRM: 10 Tactics for Improving Revenue and ROI Now
- Until people have intelligent marketing automation with actionable triggers to qualify leads and detect movement towards a buying decision, the CRM system is a very fancy database. In today's fast-paced marketplace where buyers are now more in control than ever, communications must support the buying process to improve top- and...
- White papers 2009-02-10
- Wyeth UK Gains Single Customer View and Drives Customer Focus With Companywide CRM System
- Wyeth wanted to become the most customer-oriented healthcare company in the United Kingdom within three years and move from a product-oriented approach to a customer-oriented approach to better manage customer relationships with organizations such as the National Health Service. The challenge was to provide a comprehensive, single view of all...
- Case studies 2009-04-01
- JumpBox for the SugarCRM 4.5.x CRM System 1.1.4 (Windows)
- SugarCRM is the market-leading, commercial Open Source customer relationship management CRM application. SugarCRM's Open Source architecture easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. For a small business the JumpBox for SugarCRM can be a huge time and expense saver. It requires...
- Software downloads 2009-06-09
- Case Study: Deployment of a New CRM System at EGIS Poland
- EGIS Poland is a subsidiary of EGIS Ltd, one of the leading manufacturers of pharmaceuticals in Eastern Europe. EGIS Poland focuses on marketing and sales activities for EGIS and ANFARM a Polish manufacturer of pharmaceuticals products in Poland. In 2003, the company decided to deploy a new CRM system. This...
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