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- Government Agency Improves Service and Lowers Costs With Standardized CRM Solution
- The Welsh Assembly Government, Department for the Economy and Transport, delivers more than 200 business-related products and services to its citizenry. A survey conducted by the Department for the Economy and Transport identified areas where it could improve upon its service delivery. To achieve this end, managers sought to consolidate...
- Tags: Agency, CRM Solution, Government, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2008-06-05
- Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
- Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools ranging from spreadsheets to the SAP CRM application, and silos of data made it difficult to share customer information and prevented employees from collaborating effectively....
- Tags: CRM Solution, TCO, Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Real Estate, Enterprise Software, Marketing, Software, Business Operations
- Case studies 2008-06-05
- Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution
- Atlantic Technologies wanted to create a single, global, shared system for pipeline and forecast management - available over the Web in Software-as-a-Service SaaS mode and reduce forecast production and consolidation times - decreasing the risk of inaccuracies or delays. The challenge was to increase the impact of marketing actions and...
- Tags: Software-as-a-service, Oracle Corp., Performance, CRM Solution, Sales Force, SFA, CRM, Sales Force Automation (SFA), Sales Strategy, Software As A Service (SaaS), Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Cloud Computing, Software, Sales, Emerging Technologies
- Case studies 2008-05-01
- CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
- The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients through prospecting, as well as retaining current customers, are key to the company's long-term success. To optimize the success of company and...
- Tags: Customer Service, CRM Solution, Microsoft Corp., Workflow, CRM, Linc Group, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2008-04-21
- Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution
- Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and marketing data, and hampered employee...
- Tags: Business Intelligence, Staffing, CRM Solution, Sales, CRM, Staffing Service, Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies 2008-04-18
- With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
- Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. Customer data resided with individuals in...
- Tags: CRM Solution, Customer Satisfaction, Microsoft Corp., CRM, Noble Trade, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2008-04-18
- CH2M HILL Optimizes Business Development Performance With New CRM Solution
- CH2M HILL's multiple CRM and home-grown opportunity-tracking systems resulted in diverse, disconnected applications for supporting business development. These islands of data drove redundant data entry and data inconsistency, and could not provide a single, enterprise-level view for managing strategic pursuits/accounts. Management engaged technology research firm Gartner Consulting to discuss CRM...
- Tags: CRM Solution, Business Development, Microsoft Corp., CRM, CH2M HILL, Customer Relationship Management (CRM), Advertising & Promotion, Strategic Planning, Enterprise Software, Software, Marketing, Strategy, Management
- Case studies 2008-04-15
- CRM Solution Helps Healthcare Connectivity Provider to Boost Revenue 115 Percent
- VisionShare - a provider of secure data connectivity for the healthcare industry - was outgrowing its home-grown systems. So, the company adopted Microsoft Dynamics CRM and Axonom Powertrak. The combination is a fully integrated solution that automates and speeds the customer installation process. The result: Backlog is down 51 percent,...
- Tags: Revenue, CRM Solution, Health Care, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Marketing, Human Resources
- Case studies 2008-02-13
- The B&B Hotels Group Reduces Customer Service Response Time by 70%
- For more than a decade, B&B Hotels Group has been designing and developing hotels with an innovative concept - combining low cost and quality. B&B Hotels Group wanted to implement an efficient Customer Relationship Management CRM solution that is easy to deploy and ensure that employees across the organization can...
- Tags: Customer Service, Oracle Corp., CRM Solution, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing
- Case studies 2008-02-01
- Sales 101 (exe)
- Sales 101 is a CRM solution designed to drive a business to success. This unique solution is designed to interact with Atlantis Navigator. The system is a will capture client requirements, link them to sales agreements and manage delivery of a generic product. A good CRM solution has a large...
- Tags: CRM Solution, Sales 101, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software
- Software downloads 2007-11-16
- Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution
- Promotional products provider Global Advertising Products Global relied on an outdated system to manage its critical sales process. The company needed to overcome flat sales, inefficient processes and flagging productivity if it wanted to boost its standing in a competitive market. Global worked with Microsoft Gold Certified Partner Aspirence Information...
- Tags: Revenue, Advertisement, CRM Solution, Microsoft Corp., CRM, Sales Strategy, Customer Relationship Management (CRM), Advertising & Promotion, Sales Force Management, Enterprise Software, Sales, Software, Marketing
- Case studies 2007-09-01
- Fashion Company Dresses Up Marketing, Customer Service Efforts With CRM Solution
- Pumpkin Patch sought a new customer relationship management solution that could help it improve marketing and customer service effectiveness by more accurately recording information about customer visits, better analyzing customer buying habits, responding faster to customer service enquiries, and providing staff with rapid access to accurate customer data. Pumpkin Patch...
- Tags: Customer Service, CRM Solution, CRM, Customer Relationship Management (CRM), Marketing Research, Product Marketing, Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2007-07-18
- The 5 Must-Have Features of a CRM Solution
- You're ready to pull the trigger on a CRM solution, but you're not sure you are making the right decision? Sure, it's got all the right bells and whistles, but are these features the ones your business needs most? Each business is different and the features your CRM solution...
- Tags: CRM Solution, CRM, VendorGuru.com, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2007-03-02
- Technology Company Uses CRM Solution to Increase Sales, Service Effectiveness
- New Zealand-based Onesource Group provides office technology solutions, such as business copying, printing, and integrated data and voice, as well as office equipment financing. To continue its business growth, Onesource sought a Customer Relationship Management CRM system that would enable its employees to spend more time on sales and customer...
- Tags: Customer Service, Solution, CRM Solution, Financing, Microsoft Corp., CRM, Sales Strategy, Customer Relationship Management (CRM), Product Marketing, Sales Force Management, Enterprise Software, Sales, Software, Marketing
- Case studies 2007-02-06
- Gizmo Gets Gadgets Going With Customized CRM Solution
- People want broadband-connected computers and wireless networks in their homes, but setting them up and maintaining them can be a headache for many home users. Gizmo, a clever start-up company in Sydney, spotted this need in the home computing market and provides home users with the technical support they need...
- Tags: Microsoft Dynamics, Gizmo, CRM Solution, Microsoft Corp., CRM, Business Structures, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Strategy, Wireless, Finance, Software, Marketing, Management
- Case studies 2007-02-01
- CRM solutions don't often include IT details, but they should
- Even though IT is integral in implementing any form of full-scale Customer Relationship Management CRM solution, IT departments at opposing companies rarely have anything resembling a synergistic relationship. The reason, of course, is that IT is most often not the customer. We act more as a...
- Tags: Comments, CRM, CRM solution, Customer Service, Enterprise, general, Healthcare, Hit, information technology, patch management, Patching, Practices, relationship building, server, Virus
- Blog posts 2006-12-18
- Touchtone Helps Organizations Manage Customer Relationships
- Wintouch eCRM, the premier solution of the Touchtone Corporation, is a comprehensive Customer Relationship Management CRM solution that relies on Java and IBM WebSphere technology to help drive business process and services innovation. Touchtone's goal is to help organizations become more customer-centric by enabling a 360-degree view of their customers....
- Tags: Customer relationship management (CRM), Enterprise software, Touchtone Corp., CRM, CRM solution, 360-degree, IBM Corp., business process, Java
- Case studies 2006-10-20
- Relationship Banking With CRM Solutions
- CRM software applications will help the financial service companies get smarter about in how they become involved with the client relationships. By integrating sales, marketing and services generating profits will put the businesses in a more sustained environment. Whenever processes are weak, highly labour intensive or redundant, a CRM solution...
- Tags: CRM Solution, Banking, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2005-07-19
- Portal and CRM Solution Reaches Tourists Directly, Responds to Fast-Changing Trends
- The Portuguese government launched a tourism portal to help support its tourism-promotion strategy and improve the brand vitality of Portugal as a tourist destination. Developed in partnership with Accenture and CapGemini, and standardized on Microsoft Windows Server System, the portal provides customized and dynamic tourist information and services directly to...
- Tags: CRM Solution, Microsoft Corp., CRM, Portugal, Portals, Web Technology, Customer Relationship Management (CRM), Branding, Enterprise Software, Internet, Software, Marketing
- Case studies 2005-07-01
- Understanding Correct Roles and Responsibilities of the Users of an End-to-End Automotive CRM Solution
- Providing an end-to-end Customer Relationship Management CRM, Sales Force Automation SFA and Enterprise Resource Planning ERP software solution to an entire automotive business cycle is an extremely large undertaking. From overseas production plants, to distribution points across the world, corporate sales centers to individual dealerships and retail points, there are...
- Tags: CRM Solution, Sales Force, ERP, SFA, CRM, Sales Force Automation (SFA), Sales Strategy, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Advertising & Promotion, Enterprise Resource Planning (ERP), Software, Sales, Marketing
- White papers 2005-06-23
