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- U.K. Councils Trial Shared Learning Group to Develop New, Innovative Ways of Working
- Innovative solutions to support new ways of working for United Kingdom (U.K.) council information workers are being piloted by 11 councils in the Microsoft Shared Learning Group. Wakefield Metropolitan District Council is leading a work stream focused on improving employee productivity through flexible and collaborative working. And with support from...
- Case studies
- Council Offers Citizens Targeted Services With Customer Relationship Management Solution
- South Gloucestershire Council SGC in southwest England provides local government services to more than 250,000 citizens. SGC wanted to replace its custom-made Customer Relationship Management CRM system, which lacked the features needed to deliver citizen-centric services in line with the government's transformation agenda. To deliver a system that combined ease...
- Case studies
- Northumberland County Council Streamlines Back Office, Cuts Costs, and Improves Customer Value
- Northumberland County Council is one of the largest councils in northeast England. The council wanted to reengineer back office financial management and purchasing processes to comply with government's Best Value Performance Indicators for cost, efficiency, and quality. The challenge was to cut overhead and improve customer service by giving citizens...
- Case studies
- U.K. Councils Boost Efficiency of Mobile Employees With Flexible Working Solutions
- All local government bodies strive to increase efficiency, provide better customer service, and reduce costs. Warwick, Newham, and Wakefield councils are no exception. Together with Microsoft Gold Certified Partners Trinity, Artemis, and Silversands, the three councils participated in the Microsoft Shared Learning Group workstream for flexible working. They wanted to...
- Case studies
- Green Thinking Makes Financial Sense at Staffordshire County Council
- Sustainable management of waste is a core element in the UK Government's policy to protect the environment. Organisations such as Staffordshire County Council, which provides services to 800,000 people in the English Midlands, have made a commitment to minimising waste and pollution as part of their overall environment policy. The...
- Case studies
- Staffordshire Connects Delivers Improved Public Services
- Determined to demonstrate true collaborative working in the cause of better service to local citizens in the county of Staffordshire, United Kingdom, the county council, eight district councils, and the unitary authority of Stoke-on-Trent all contributed funds to set up the Staffordshire e-Government Partnership under the name Staffordshire Connects. The...
- Case studies
- Touchpaper Helps Staffordshire County Council Realise New Vision for IT
- Staffordshire County Council serves a local population of 800,000 people, employing more than 30,000 staff. The council's overall aim is to make Staffordshire an even better place to live, work, visit and invest and is responsible for all the major public services within the county. The goal of Staffordshire County...
- Case studies
- Unitary Council Replaces 27 Novell Servers With Integrated Messaging System From Microsoft
- South Gloucestershire Council SGC, a unitary authority in the South West of England, wanted to replace its ageing infrastructure based on Novell's NetWare and GroupWise products. It was experiencing major problems managing the legacy servers and ensuring adequate storage and back-up processes for its business-critical systems. SOCITM Consulting advised SGC...
- Case studies
- City Council Supports E-Government Services and Enhances Operational Efficiency
- Wolfsburg City Council delivers a range of public services to around 122,000 local people. To enhance relationships with citizens, it decided to develop a new online portal for e-government services, but this could not be deployed effectively on the council's ageing IT infrastructure. To address this issue, Wolfsburg City Council...
- Case studies
- Cisilion Case Study: London Borough of Lewisham
- The London Borough of Lewisham has about 6000 workers including teachers. In 2003/4 the council had a budget of over £350m to provide Housing, Education, Social Services, Highway and Environmental Services in the Borough. The traffic congestion in the Catford area makes travelling difficult especially during rush hours. Lewisham was...
- Case studies
- Welsh Council Reduces Back-Office Costs With Standardised Operating Environment
- Torfaen County Borough Council in Wales wanted to transform its IT infrastructure to boost efficiencies and customer services. Founded in 1996, the council inherited several disparate systems, including Novell technologies, from the previous local authorities that served its citizens. Working with Microsoft Gold Certified Partner Ultima Business Solutions, Torfaen implemented...
- Case studies
- London Borough of Tower Hamlets Enhances Employee Satisfaction and Productivity
- London Borough of Tower Hamlets is the local government authority for the riverside, east of the historic City of London, which includes London's East End and the business district of Canary Wharf. With an eye for continuous improvement and enhanced operational efficiency, the council decided to take a hard look...
- Case studies
- Council Improves Productivity, Information Access With Document Management System
- The Cork County Council Planning Department is responsible for evaluating planning applications for Cork County, Ireland. The rapid growth of building developments in Cork County has resulted in a twenty per cent year on year increase in the volume of planning applications. Due to government staff number restrictions and statuary...
- Case studies
- Crawley Borough Council Improves Service Delivery With Online Planning Application Process
- In the Borough of Crawley, located in southeast England, the borough council processes an average of 1,300 planning applications every year. Crawley Borough Council needed to create an efficient, cost-effective, and easy-to-use system that would provide the public and staff with access to all documentation associated with an application and...
- Case studies
- Rhondda Cynon Taf County Borough Council Implements Powerful Communication Channel
- Rhondda Cynon Taf Borough Council has a commitment to its citizens to provide the highest level of service and information through its Web site. Working to meet United Kingdom UK government directives and requirements, Rhondda Cynon Taf reviewed its existing Web site and decided to completely overhaul its design, navigation,...
- Case studies
- Birmingham City Council Delivers EDMS and E-government Services on Network Appliance Technology
- Birmingham City Council is Europe's largest council, employing some 55,000 staff and providing services to more than one million citizens. The need to conserve space, improve document control/access, streamline workflows, and meet e-government objectives led the council to pursue an Electronic Document Management Solution EDMS. Birmingham City Council deployed an...
- Case studies
- Electronic Procurement Is Helping Swindon Borough Council Meet Its Operational Efficiency Targets
- Swindon Borough Council provides local government services, such as health and social care, education, housing, transport, and leisure, to 80,000 people in central southwest England. The council wanted to deliver bottom line cost savings of £3.75 million (US$7 million) in three years through professional procurement and use of electronic procurement...
- Case studies
- Arts Council England Aligns Technology With New Business Strategy to Increase Efficiency and Cut Costs
- Arts Council England develops and promotes the arts in England using public money from government and the National Lottery. The council wanted to restructure chart of accounts in Oracle Financials following the implementation of a grant lifecycle management solution that replaces eight diverse legacy systems with standard processes. The challenge...
- Case studies
- Braintree District Council Reduces Operating Costs by More Than $1 Million While Improving Service
- Braintree District Council provides local government services - including housing, licensing, community development, planning, recreation, and environmental and waste management to 137,800 constituents in and around Braintree and nearby towns Witham and Halstead in Southeast England. The challenge was that the re-engineer customer-facing processes to meet the needs of local...
- Case studies
- Integration Solution Helps Residents Access All District Council's 22 Business Units
- Basingstoke and Deane Borough Council is rated an excellent local authority and continually seeks new ways of delivering better public services. In 2003, the council surveyed the Enterprise Application Integration EAI market to find a solution that met its one-stop-shop contact centre strategy and provided round-the-clock services to residents through...
- Case studies
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