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Convio Extends CRM With Salesforce Service & Support; AppExchange Customization Automates Key Processes: Convio, Inc., a leading provider of on-demand software and services to help nonprofit organizations use the Internet for driving fundraising, advocacy and other forms of support, used separate applications for managing prospect and customer information, and communication between the teams was not optimized. The company has added Salesforce Service &...; Tags: Salesforce.com Inc., Convio, Customization, Salesforce.com AppExchange, CRM, Sales Force Management, Sales; Case studies

Online scams emerge in Katrina's wake: To the IT community, this is no surprise. Usually extreme disasters are followed by online scams. One Katrina spam campaign tricks people into clicking a link for breaking news reports, but they actually go to a bogus Web site, where malicious code is installed on their computers. Other bogus e-mails...; Tags: disaster relief, Katrina, online scam, Red Cross, scams, security, Sonja Thompson; Discussion threads 2005-09-02

Planning for Disaster Recovery: To prevent data loss and maintain business continuity in times of crisis, IT pros must make disaster planning a top priority. This guide will help you ...; Buy Now

Disaster Prevention and Recovery in Windows Server 2003: The Windows Server 2003 Volume Shadow Copy Service offers even small IT shops a unique opportunity to back up just like the big guys. Our Windows Serv ...; Buy Now