Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- A Common Sense Approach to Intelligent Workforce Management
- No one knows better than today's call center and contact center managers how their work has increased in complexity. They must beat the competition by delivering the highest-quality customer satisfaction while still keeping operating costs down. To succeed in today's faster-paced contact center environments, managers are turning to automated tools,...
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), Workforce Management, Recruitment & Selection, It Operations, Enterprise Software, Software, Human Resources
- White papers 2005-01-01
- IT Consulting Software Management Suite
- I am looking for a management software that is designed for consultants, rather than IT personnell in enterprise or large companies. What I am seeking is an all-in-one solution that handles service reports, asset management, contact management, etc. Fo
- Tags: Binary Mind, IT Consulting
- Discussion threads 2006-12-03
- Contact Wolf (exe)
- The Contact management solution for Home or Business. Contact Wolf's award winning design sets a new standard in Contact management. An intuitively easy to use interface lets you start building your contact database without hesitation. Keep detailed records on everyone you know - phone numbers, addresses, Internet addresses, family info,...
- Tags: Phone, Contact Management
- Software downloads 2005-10-25
- Virtual Contact Centers and Outsourcer Management: Unlocking the Potential of Virtual Contact Centers
- In a business world witnessing rapid globalization and consolidation, Virtual Contact Centres VCCs promise compelling financial savings and customer service benefits. However, achieving these aims is often difficult. This White Paper reviews the market drivers for VCCs, options for outsourcing, and the financial and...
- Tags: Financial, Outsourcing Company, Contact Center, Call Centers, Outsourcing, Customer Relationship Management (CRM), Globalization, Financial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Enterprise Software, Software, Strategy, Management, Finance
- White papers 2007-03-12
- Credo Contact Manager (exe)
- A Complete Solution for Contact Management Address Book. Credo Contact Manager Version 2.0.1 is an easy to use management software program. It is a password protected Contact Manager with the possibility to disable the password login. Also you can make notes of all your contacts. You can backup all your...
- Tags: Password, Contact, Modems, Hardware, Components
- Software downloads 2006-10-12
- ROI Case Study: Microsoft CRM - Go Software
- GO Software, Inc. develops and markets payment processing software. Up until the end of 2003, GO Software had used ACT! for Lotus Notes and Great Plains, but the two systems weren't integrated. Lack of integration meant orders and contacts had to be entered twice and as the contact database grew,...
- Tags: Payment Processing, Sales Force, Contact Management, Great Plains Software, Nucleus Research Inc., ROI, Microsoft Corp., Microsoft CRM, CRM, Customer Relationship Management (CRM), Operational Accounting, Sales Strategy, Sales Force Management, Enterprise Software, Software, Finance, Sales
- Case studies
- Avaya Case Study: CSU
- CSU needed a contact center solution that would integrate different systems and applications across its six contact center locations in Brazil. CSU implemented Avaya Call Management to serve its six contact centers located across Brazil in Rio de Janeiro, Alphaville, Curitiba, Recife, and two sites in Santo Andre. Approximately 6,500...
- Tags: Contact Center, Avaya Inc., CSU, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Chaos Intellect (exe)
- This business email client offers complete contact management, including full contact data with appointment calendars and task lists in addition to email. Perform e-mail-merges and view contact email histories. Intellect is fully networkable and offers the ability to share complete databases or just one area such as a shared calendar,...
- Tags: Intellect, E-mail, Time Management, Online Communications, Productivity
- Software downloads 2007-06-08
- Results Software Helps to Maintain Customer Relationship From Prospecting Through Sales
- Matrixx Concepts, a business development consultancy, helps its clients develop winning sales strategies that enable them to increase sales and achieve business growth. The company knows that a solid contact management tool is necessary in order to keep track of their sales prospects, or "Pipeline". However the traditional customer/ contact...
- Tags: Business Management, Sales Strategy, Strategy, Sales Force Management, Sales, Management
- Case studies
- CJ CableNet Effectively Manages Distributed Multi-Site Contact Centers With the Avaya IP Contact Center Solution
- When CJ CableNet acquired several local System Operators SOs with different contact center systems, it also assumed the challenge of finding the right IP contact center solution that would centralize the network management of its distributed contact centers. This cable TV company needed a streamlined system that would ensure overall...
- Tags: Contact Center, Avaya Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Face Contact (exe)
- Face Contacts adds a new dimension to contact management. It combines the effectiveness of browsing contacts using an intuitive visual interface, and the kind of features you would expect from a text-based Contacts application. Face Contact lets you browse your contacts visually by their photo or by an associated icon,...
- Tags: Phone, Contact, Contact Management, CNetX, Face Contacts
- Software downloads 2008-03-21
- Enabling the Next Generation Contact Center
- The quality of customer service often suffers as contact center managers and agents struggle to fulfill the misguided expectations of upper management while falling short on what should be their most important and only goal: satisfying customer needs. So what function should the next generation contact center serve in the...
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2005-03-31
- MX-Contact (exe)
- MX-Contact is a CRM, contact management, and sales force automation package that run inside Microsoft Outlook. The system utilizes all the standard functionality of Outlook but provides many additional features that transform Outlook into a CRM system. MX-Contact consists of a base system that provides standard contact management functions, with...
- Tags: Contact Management, MX-Contact, Help Desk, Microsoft Outlook, Call Centers, Groupware, Customer Relationship Management (CRM), Microsoft Office, It Operations, Office Suites, Software, Enterprise Software
- Software downloads 2007-05-18
- Softwaere Testing
- I am a Electonica and Telecommuncation Engg (2003 passout).I am quite intrested in software testing. Kindly suggest some gud institues in Delhi for software testing.Check with Qualtech.Contact QAI for the best information of CSTE or for Indian Certification contact IIQM Indian Insitute of Quality Management, Jaipur
- Tags: nehamagu@...
- Q&A 2004-11-04
- NICE Systems Case Study: New England Business Services
- New England Business Service, Inc. NEBS operates two contact center sites with over 200 agents. NEBS contact center had previously relied on a competing workforce management product to efficiently operate its center, but efficiency was not being achieved. NEBS had to manually schedule its staff and found it difficult to...
- Tags: Agent, Contact Center, NICE Systems Ltd., Call Centers, Real Estate, Customer Relationship Management (CRM), Workforce Management, Recruitment & Selection, It Operations, Business Operations, Enterprise Software, Software, Human Resources
- Case studies
- Service Desktop Pro (exe)
- Service Desktop Pro is an integrated Business Information & Service Management Software. It is useful for small business managers, IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. It handles over 20 key business requirements including Contact Management, Leads Management, Project Management, Billing Management, Document Management, Expense Management and...
- Tags: Desktop, Small Business, ImageSkill, Service Desktop Pro, Product Marketing, Document Management, Strategy, Marketing, Enterprise Software, Software, Finance, Managerial Accounting, Management
- Software downloads 2007-02-22
- Ventura Improves Contact Center Performance With Solutions From Avaya and Initiative Software
- Ventura is one of Europe's leading providers of outsourced contact center services. As Ventura's business expanded, it became necessary for the company to expand its contact center capabilities as well. Ventura needed to upgrade the proactive contact capabilities in its contact centers. The solution selected includes Avaya Predictive Dialing System...
- Tags: Contact Center, Avaya Inc., Ventura, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- TopSales Professional (zip)
- TopSales is a powerful sales automation, contact management, and e-mail message processor tool for sales and marketing people who are into Internet marketing. It enhances sales productivity by automating sales process with daily contact management functions, mailing lists, e-mail autoresponder, and many more cool features. This program has been written...
- Tags: Contact Management, TopSales, Sales Strategy, Sales Force Management, Sales
- Software downloads 2007-08-31
- Networking Recordkeeping Software (zip)
- Store the following info about your networking activity - Name of Networking Contact, Mode of contact and location, Describe contacts relevance, How do I know this contact, Contact phone number and e-mail, Notes from conversation, Description of their role and company, and My comments on follow up. Version 1 added...
- Tags: Phone, Network, IdeaTalent, Networking
- Software downloads 2008-06-12
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