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- Improving Constituent Centric Services with Trusted Information
- Based on IBM's global experience, governments are faced with three levels of challenges: Improving government service delivery: serving constituents in new ways Increasing efficiency and effectiveness: serving constituents more cost-effectively Enhancing security: governments at all levels collaborating with each other, private businesses, and other public...
- Webcasts 2007-09-25
- London Borough of Haringey Improves Service and Doubles Constituent Contacts While Controlling Costs
- One of 32 London boroughs, Haringey is a multicultural area that covers 11 square miles and serves 224,000 residents, who speak 149 languages. Haringey Council was providing an inconsistent first contact service to its residents and risked missing key government targets and initiatives. The council, in response, launched a major...
- Case studies 2007-05-01
Additional Resources
- CRM in Local Government: Improving Constituent Service Delivery
- Often installed as a component of multi-channel call centers, CRM provides local governments with the tools to manage sales, marketing, and constituent services functions. CRM technologies allow local governments to improve the delivery of constituent services and increase internal efficiency. This Datamonitor paper provides insight into the market opportunities for...
- White papers 2005-07-01
- CRM in Higher Education: A Catalyst for Driving Enrollment and Building Constituent Relationships
- Forward-looking colleges and universities are embracing Constituent Relationship Management CRM business processes - and a corresponding set of software tools - in their drive to recruit and retain the most desirable students. An information industry term that interchangeably refers to a set of software products as well as business processes,...
- White papers 2005-12-01
- Sefaz-MT Improves Constituent Service and Provides Government Account Information Online
- The Finance Department of the State of Mato Grosso (Sefaz-MT) is responsible for tax collection, inspection, and resource management at the state level. The department wanted to migrate the existing client-server environment to a Java-based internet system. The challenge was to provide tax payers with real-time information tools and improve...
- Case studies 2007-08-01
- State Attorney General's Office Uses New Technology to Improve Constituent Service
- The Pennsylvania Office of the Attorney General manages a broad range of law and public safety responsibilities, including conducting criminal investigations and prosecutions, handling civil litigation on behalf of Commonwealth agencies, and dealing with consumer protection issues. For years, the agency relied on an outdated system for constituent communication, which...
- Case studies 2007-12-01
- SAP Solutions Help a County Streamline Its Business Processes and Improve Constituent Services
- Washoe County, Nev. is home to nearly 380,000 people, has an operating budget of $615 million, and employs nearly 3,000 people. To streamline its operations and improve its constituent services, the county chose the SAP for Public Sector solution portfolio and the mySAP Business Suite family of business solutions, replacing...
- Case studies
- Communication plans are key to project success
- Formal communication with your clients is important, both to engage constituents and to cover your rear. Rick Freedman explains the difference between project and constituent communications, and why both are critical to your success on a job.Consulting engagements carry with them the element of risk. Enterprises typically engage a consultant...
- Technical articles 2000-09-25
- Poor-quality data can rob your company of information
- Your company?s information is only as good as the data you use to build it. But sometimes you can?t see the poor quality of your data until the needs of a data warehouse expose the problem. We?ll show you how to make sure your data is up to snuff.As a...
- Technical articles 2001-05-30
- The SSA moves into the digital signing age
- The Social Security Administration needed to allow 6 million employers to electronically upload annual wage reports through the use of digital signatures. Find out how one company came up with a workable solution.As more data and documentation traverse the Internet each day, sender verification and delivery assurance is taking on...
- Technical articles 2002-01-23
- The ASP.NET HTTP Runtime
- This technical paper offers a detailed description of the constituent components of the HTTP runtime and of the logic that drives the processing of individual requests directed to ASP.NET applications. It also examines the behavior of the worker process from the standpoints of the Web garden model and the newest...
- White papers 2003-07-10
- Fairfax County Government Customer Relationship Management: Staff Productivity and Efficiencies/Customer Responsiveness
- The ultimate goal with CRM is to provide the County with an enterprise-wide full function distributed Constituent Contact Center solution that offers citizens virtual one-stop customer service within the County by organizing the tracking and monitoring of communications, cases, contacts, events and complaints. Over time, Enterprise CRM technology and the...
- White papers 2005-08-09
- How can I transfer mp3s to iPod Classic while maintaining folder structure?
- I have all my mp3s organized on my hard drive in folders by artist, then by album, with the file name structure "artist - (track #) song title" ... for example:folder: Bruce Springsteen subfolder: The Wild, The Innocent & The E Street Shuffle file name: Bruce...
- Discussion threads 2008-04-26
- A Probabilistic Approach to Modeling and Estimating the QoS of Web-Services-Based Workflows
- Web services promise to become a key enabling technology for B2B e-commerce. One of the most-touted features of Web services is their capability to recursively construct a Web service as a workflow of other existing Web services. The Quality of Service QoS of Web-services-based workflows may be an essential determinant...
- White papers 2007-07-02
- Fedora changing the choices: good or bad?
- For the next release of Fedora things are going to be a bit different. And Im not so sure they are going to be for the better. Let me explain to you what they are doing. As of FC7 the isos will come in different flavors:Fedora DesktopFedora KDE Fedora Server...
- Blog posts 2007-01-28
- Installing the Windows Server 2003 Resource Kit Tools on an XP machine
- Useful?To be fair - those tools aren't exactly what I was hoping for when I read the "Takeaway" line...I was thinking perhaps a snap-in for the mmc to control Active Directory from the XP machine, or DNS server, or DHCP server - in fact a tool that allows remote administration...
- Discussion threads 2005-04-28
- well, today is erection day....
- well, today is erection day....here in Canada. We get to decide which corrupt morons get to screw us over for the next few years.remember all you Canadian members, get out there and vote for your favorite treasonous bastard/bitch to shaft you dry from Ottawa.* The preceding is My own opinion...
- Discussion threads 2006-01-23
- What are you teaching your software developers?
- What are you teaching your software developers?article rootDeveloping the developersThe downloadable version of this article is available here:http://techrepublic.com.com/5138-3513-6034785.htmlHow well are we doing as a profession in the development of software developers? What improvements are needed? Do you agree that we are teaching software developers that parts of the process are...
- Discussion threads 2006-02-03
- Creating a business case for a government IT project
- By J. Kost and A. Di MaioMost private-sector return on investment ROI models are relatively easily calculated, because "return" is a function of increased profitability or revenue. For a government agency, because neither profit nor revenue (with the exception of a revenue-collecting agency) are appropriate goals, government must find other...
- Technical articles 2003-03-06
- CIO: Consider letting partner companies into your databases
- We do feel proprietary about our data, don’t we? The importance of our IT systems in maintaining our competitive edge, and in the evolution of our business identities and internal workings overall, has placed data at the very center of our closely held treasures. And our increasing anxiety over its...
- Technical articles 2004-02-18
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