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- The Business Impact of Concord Communications' eHealth Software at Unisys
- As a worldwide information technology and services company, Unisys has more than 37,000 employees operating in over 100 countries. For Unisys, it is absolutely critical, since the infrastructure supports all the firm's internal operations as well as its entire Web activity, including numerous business-to-business clients. The infrastructure must not only...
- Tags: Unisys Corp., Concord Communications Inc., International Data Group, E-health, B2B, Healthcare, E-business/E-Commerce, Internet
- Case studies
- Concord Selected by Bayer for Application and Service Management
- Bayer Business Services is Bayer's center of excellence for IT-based business and scientific services. The company has selected Concord's BSM solution for service level and application management. For each of its internal customers, Bayer Business Services signs Service Level Agreements for each application utilized, and the new Concord solution will...
- Tags: Bayer AG, Service Management, Concord Communications Inc., Bayer Business Services, Service Level Management, It Services, It Operations, It service Management
- Case studies
- Concord Communications Case Study: University of Massachusetts Amherst
- Founded in 1863, the University of Massachusetts is the flagship campus of the Commonwealth's University System. The University of Massachusetts needed to optimize resources and assure quality of voice services supporting burgeoning student and faculty base including revenue-generating departments such as Admissions. For high call volume departments such as Financial...
- Tags: University Of Massachusetts, Concord Communications Inc., E-health, Healthcare
- Case studies
- Telefonica Data Relies Upon Concord's eHealth Suite in Their Miami Enterprise Management Solutions Center
- Telefonica Data, a subsidiary of Telefonica S.A., is using Concord's eHealth Suite of infrastructure management software for its Enterprise Management Solutions Center in Miami, Florida. Known as the KeyCenter, this next-generation data center serves as Telefonica Data's focal point for customers doing business between the U.S., Latin America and Europe....
- Tags: Performance, Telefonica, Concord Communications Inc., E-health, Performance Management, Healthcare, Human Resources, Workforce Management
- Case studies
- Configuring eHealth Application Response to Monitor Web Applications
- eHealth Application Response AR helps you manage the performance of your Web applications by monitoring response times for real users, allowing you to diagnose and fix performance problems before users notice them. AR allows you to write detailed rules for any application, but it also provides out of the box...
- Tags: Monitor, Performance, Web Application, Monitoring, Concord Communications Inc., Application Response, E-health, Performance Management, Healthcare, Human Resources, Workforce Management
- White papers 2005-05-12
- eHealth for Voice - Managing for IP Telephony Quality and Performance
- Companies today are striving to contain costs and improve productivity in all areas of the business. One opportunity to rein in expenses is through the deployment of IP Telephony built on a Voice over Internet Protocol VoIP infrastructure. Concord's eHealth Suite and eHealth for Voice offer rich support for end-to-end...
- Tags: Telephony, Performance, Voice, IP Telephony, IP, Concord Communications Inc., E-health, VOIP, Network Technology, Telecommunications, Networking, Healthcare
- White papers 2005-04-20
- eHealth for Voice - Ensuring Voice Network Performance and Availability Before, During, and After Your Migration to VoIP
- eHealth for Voice is a multi-vendor, multi-system PBX and messaging, and multi-technology TDM and IP performance management solution that greatly simplifies management of voice networks. It eliminates the manual collection of data and the labor-intensive effort of report compilation and grade of service determination, which translates to improved voice system...
- Tags: VoIP, Voice, Voice Network, Migration, Concord Communications Inc., E-health, Performance Management, Business Intelligence, Healthcare, Human Resources, Workforce Management, Enterprise Software, Software, Data Management
- White papers 2005-04-01
- Monitoring Microsoft Exchange to Improve Performance and Availability
- With increasing growth in email traffic, the number and size of attachments, spam, and other factors, organizations need to provide high levels of service and availability in their e-mail systems. Any shortcomings in e-mail response time can impact business. Losing e-mail access for even an hour can significantly affect an...
- Tags: Performance, Microsoft Exchange Server, Monitoring, Microsoft Corp., Concord Communications Inc., E-mail, E-mail Servers, Groupware, Online Communications, Enterprise Software, Software
- White papers 2005-03-14
- Managing QoS Policies Means More Business
- Whatever mix of technologies emerges from this era of converging voice and data services on IP networks, one thing is certain - tomorrow's IP networks will be more complicated than today's networks by orders of magnitude. That complexity has consequences that extend beyond the implementation phase, when companies are building...
- Tags: QoS, Complexity, Network, Concord Communications Inc., Networking
- White papers 2005-03-04
- Monitoring Application Performance and Availability Using Service Availability
- To operate any business effectively, you need to know whether an application is available and how much time that application takes to process user activity so that you can minimize the impact to users if any problems develop. Service Availability provides automated, real-time monitoring of availability and response time, immediate...
- Tags: Availability, Performance, Monitoring, Concord Communications Inc., E-health, Healthcare
- White papers 2004-11-23
- Configuring Application Response to Monitor Custom Applications
- Application Response monitors all Web and Windows applications that use the Microsoft TCP-IP protocol, including applications running in a Citrix environment. Application Response also monitors several commonly used applications out-of-the-box. This paper describes the process for configuring eHealth Application Response to monitor the average response times of your business-critical Windows...
- Tags: Windows Application, Monitor, Custom Application, Concord Communications Inc., Monitors & Displays, Hardware, Components
- White papers 2004-11-01
- Monitoring Web Applications With Application Response
- For time-critical Web-based applications, even a short-term performance problem can cause lost revenue when customers cannot place orders or they become frustrated with slow response. eHealth Application Response provides the tools and information needed to monitor and manage the response time of Web applications, anticipate and troubleshoot performance problems, and...
- Tags: Performance, Monitoring, Concord Communications Inc., eHealth Application Response, Performance Management, E-health, Human Resources, Workforce Management, Healthcare
- White papers 2004-01-07
Additional Resources
- Secure Computing Case Study: Concord Publishing House
- Concord Publishing House is a publishing company that owns multiple newspapers and various other publications, boasting an approximate circulation of 44,000 subscribers. With more than 200 employees working in multiple locations, including home offices, Concord Publishing needed to ensure that its employees have unrestricted access to many different sites, including...
- Tags: Secure Computing Corp., Concord Publishing House, Firewalls, Network Security, Security, Networking
- Case studies 2007-10-01
- Computer Associates International Case Study: Versatel Nederland B.V.
- Based in Amsterdam, Versatel is a competitive communications network operator. As a Managed Service Provider, Versatel wanted to offer value-added services that would drive additional revenue and attract new customers, while reducing operational costs. The Versatel team evaluated four management solutions and selected Concord based on eHealth's reliability and out-of-the-box...
- Tags: Computer Associates International Inc., Team Management, E-health, Business Services, Management, Healthcare
- Case studies
- Versatel Increases Services and Reduces Costs With the eHealth Suite
- Based in Amsterdam, Versatel is a competitive communications network operator. As a Managed Service Provider, Versatel wanted to offer value-added services that would drive additional revenue and attract new customers, while reducing operational costs. The Versatel team evaluated four management solutions and selected Concord based on eHealth's reliability and out-of-the-box...
- Tags: Computer Associates International Inc., E-health, Team Management, Healthcare, Management
- Case studies
- SNMP Server setup
- I want to setup a SNMP server. What are the sets? What programs do you use? Which are the best? Besides MOM what are the other options? Breif explaination on how it works on the client and server side?You need a server to collect information from...
- Tags: California Dead Head, server, SNMP, SNMP Server, windows
- Q&A 2005-07-12
- Technology Integration Directions: Network and Systems Management
- This paper will review the CA, Concord and Aprisma product lines to give customers and the market a clear view into CA's strategy for network and systems management. The paper will examine the offerings from CA, Concord and Aprisma and show how they map to varying aspects of functional network...
- Tags: Network, Computer Associates International Inc., Systems Management, It Services, Network Administration, Networking
- White papers 2005-11-01
- Cisco Unified Communications: Unifying Communications Infrastructure
- Learn about Cisco's unified communications vision, which combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem.
- Tags: Global Knowledge Network Inc., Unified Communications, Cisco Systems Inc.
- White papers 2007-03-01
- Unified Communications Real Time Communications Concepts and Business Applications
- Unified communications has the potential to dramatically simplify and improve enterprise communications, as well as improve business agility. By integrating various forms of communications, such as voice, video, instant messaging, conferencing, presence and voicemail, individuals can more effectively control and manage their inbound and outbound communications...
- Tags: Business Application, Unified Communications, Avaya Inc., Telecommunications
- White papers 2007-03-07
- Web services: Putting theory into practice
- Web services is more than just hype. Read this article to learn how one company, Concord EFS, is using the technology to decrease costs and increase revenues.In a previous article, we theorized how Web services could help a company earn money by decreasing costs and increasing revenues. Now we will...
- Tags: Operational accounting, Channel management, Web services, theory, cost savings, Jonathan Lurie, Concord EFS Inc., payment, Web, Web service
- Technical articles 2002-05-08
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