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computer telephony integration (23 results)
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- Plant Equipment's VESTA Bring Integrated Telephony to the Emergency Call Center
- VESTA from Plan Equipment, Inc. (PEI) is the public and private safety industry's most proven computer telephony integration (CTI) solution for e911. When integrated to a Nortel Meridian 1, VESTA centralizes call center functionality on an open platform that can integrate telephony functions with other applications such as mapping, event...
- Case studies
- Managing the Growing Pains of Success
- Founded in 1990, Baltika is the largest beer producing company in Russia. To keep company locations synchronized, the company conducts conferences calls daily between personnel at the distributed branches (distribution, marketing, etc.), while weekly conference calls occur between the general management. But they experienced number of challenges during this. Management...
- Case studies
- IBM Sales Center: With computer telephony Integration
- This paper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface (JTAPI). This technology enables the Sales Center to identify a caller based on their phone number, and access customer-related information. This paper also provides a...
- White papers 2007-07-01
- Technology to Support Contact Center Agents Working Remotely
- Computer telephony integration (CTI) for contact centers was originally developed for office PBX environments, that is, non-remote. However, advanced telephony services and mobility have been incorporated into new telephony protocols and technologies such as VOIP and SIP. As a result, mixed situations, where legacy PBX, PSTN, CTI, and VOIP co-exist,...
- White papers 2005-01-01
- computer telephony Integration (CTI) in a SALT Environment
- Computer Telephony Integration (CTI) refers to the use of computer-based applications to control telephony systems, most commonly in an enterprise environment. Generally, the applications for CTI are categorized as Interactive Voice Response (IVR) sessions in which the system interacts with the caller to both collect information and provide information. This...
- White papers 2004-11-01
- Cisco IPCC Express Edition (Cisco IPCC Express)
- The Cisco IP Contact Center Express Edition (formerly Cisco IP ICD) product provides the functionality, ease of implementation, and price/performance that midsized contact centers demand of an advanced contact center solution: automatic call distribution (ACD), interactive voice response (IVR), and computer telephony integration (CTI) on a single platform. Offering a...
- White papers 2003-03-01
- Understanding computer telephony Solutions
- More and more businesses worldwide are expanding their corporate communication systems to automate employee access to information and the capability to process some of that information. Information access and processing applications can improve communication and increase customer service levels. Customers use Dialogic building block components to develop open systems products...
- White papers 2004-03-02
- computer telephony: Connecting the World with the Best of Two Technologies
- Telephones and computers are revolutionizing the way the world communicates. The CT industry has been combining the best of telephone and computer technology to let people exchange information more quickly and easily. The power driving the CT industry is telephone network access to computer information through almost any convenient, easy-to-use,...
- White papers 2004-03-02
Additional Resources
- IP Communications Solutions for Today's Business Challenges
- This e-zine features 11 articles discussing IP telephony management, potential, and trends.The article titles are as follows: IP Telephony on the Rise; Four Technologies to Raise Your Results; Productivity Potential; IP Telephony: Thinking Outside the Talk Box; Enhanced Communications with IP Telephony; A Higher Standard of Service at Arizona State...
- White papers
- PurePlay -IP Telephony
- PurePlay is a simple concept with profound implications for how people will think about telephony solutions. PurePlay telephony is an open standards, open architecture solution based on software only and delivering telephony and communications applications over IP. Telephony, including switching, becomes another application within Information Technology deployment requirements of enterprises...
- White papers 2005-03-30
- Everyday Practices With Mobile Video Telephony
- The mobile phone allowed people to communicate when and where they wanted, dramatically changing how audio telephony was integrated into daily life. With video telephony services now available on everyday mobile phones, comparable arguments are being made that this will change how people relate to and use video telephony. The...
- White papers 2006-04-27
- Strategies for Successful IP Telephony Implementations
- There are as many ways to implement IP telephony as there are ways to slice bread. IT architects and network designers need to proceed with caution and work with companies that understand the fundamentals of not only telephony, but more importantly, of the potential and value of IP telephony. The...
- White papers 2004-09-01
- Interworking Internet Telephony and Wireless Telecommunications Networks
- Internet telephony and mobile telephony are both growing very rapidly. Directly interworking the two presents significant advantages over connecting them through an intermediate PSTN link. This paper proposes three novel schemes for the most complex aspect of the interworking: call delivery from an Internet telephony (SIP) terminal to a mobile...
- White papers
- Managing IP Telephony as a service
- Telephony is critical to business operations. The increasing maturity of technologies around the delivery of "triple play" IP services has encouraged the shift to IP Telephony. The following white paper explains the business challenges and requirements for IT performance management to effectively and efficiently IP Telephony as a service. ...
- White papers 2005-08-18
- Managing Your IP Telephony Environment
- The IP Telephony market is rapidly growing as more and more enterprises recognize the benefits of using IP telephony in their enterprise infrastructures: a single network for data, voice and video, drastic drops in moves, adds and changes, allowing IT to truly track their cost savings and new applications...
- White papers 2004-08-27
- Learn why Cisco Systems migrated to IP Telephony
- This sample chapter, taken from The Road to IP Telephony: How Cisco Systems Migrated from PBX to IP Telephony, discusses the reasons why Cisco Systems migrated to IP Telephony. This sample chapter, taken from The Road to IP Telephony: How Cisco Systems Migrated from PBX to IP...
- Book chapters 2006-02-15
- Network Readiness For VoIP
- Enterprises are rapidly adopting IP telephony for cost savings, productivity gains and business innovation, but delivering a high quality voice service takes more than just buying the latest IP telephony equipment. Successfully deploying IP telephony to your enterprise also means understanding the requirements for delivering toll-quality voice over your...
- White papers 2005-03-01
- The Business Implications of Implementing IP Telephony on Enterprise Networks
- By all accounts, carriers, service providers and enterprise network architects are adopting IP Telephony at a brisk pace. The upshot is that IP Telephony is becoming ubiquitous - in carrier and service provider networks, and in enterprise networks. The proliferation the digital telephony technology will pave the way for true...
- White papers 2006-02-01
- IP Telephony Security - A Double-Edged Sword?
- Most of the benefits of IP telephony are due to architecture-enabled transformation of telephony. Such transformation is enabled by implementing telephony and other convergence applications in location independent application servers. These servers can be deployed anywhere on the IP network as long as performance requirements are satisfied and connectivity exists...
- White papers 2005-04-01
- The Decision to Deploy Hosted IP Telephony
- The popularity of IP Telephony is growing steadily as an increasing number of companies realize the cost savings and enhanced productivity benefits of IPT technology. Far from being forced into a one-size-fits-all solution, businesses now have a choice in how best to implement IP Telephony.
- Case studies 2004-11-01
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