TechRepublic Resources
- The Cisco CRM Communications Connector Gives Employees Secure, Reliable, and Convenient Access to Customer Information
- Coleman Technologies, Inc. (CTI) is an employee-owned business founded in 1995 that supports complex system engineering efforts with immediate practical assistance and targeted strategic planning in computer networking and Internet services. CTI was already using Microsoft CRM, so when Cisco asked them to beta test the new Communications Connector, they...
- Tags: Computer Telephony Integration, Microsoft Access, Cisco Systems Inc., CRM, Telephony, Enterprise Software, Networking, Software
- Case studies
- Plant Equipment's VESTA Bring Integrated Telephony to the Emergency Call Center
- VESTA from Plan Equipment, Inc. (PEI) is the public and private safety industry's most proven computer telephony integration (CTI) solution for e911. When integrated to a Nortel Meridian 1, VESTA centralizes call center functionality on an open platform that can integrate telephony functions with other applications such as mapping, event...
- Tags: Computer Telephony Integration, Computer Telephony, Nortel Networks Corp., Telephony, Call Centers, VOIP, Telecom & Utilities, Telecommunications, Networking, It Operations
- Case studies
- Cisco's CRM Communications Connector Gives Employees Secure, Reliable, and Convenient Access to Customer Information
- In early 2004, Coleman Technologies, Inc. (CTI), a Cisco Systems Gold Partner with IP Telephony Specialization, beta tested the Communications Connector by implementing it, with CallManager, throughout their organization. CTI was already using Microsoft's CRM, so when Cisco called and ask them to beta test the new Communications Connector Connector,...
- Tags: Computer Telephony Integration, Microsoft Access, Cisco Systems Inc., CRM, Telephony, Networking
- Case studies
- Network Computer-Telephony Integration (CTI) Delivering Intelligent Network (IN) Services
- A network computer-telephony integration (CTI) is the delivering of computer and telephone integration capabilities inside the network. Two major market forces and architectural frameworks are merging to create the most explosive network services opportunities of the late 1990s. Enterprise computer telephony integration (ECTI) applications and advanced intelligent network (AIN)...
- Tags: Computer Telephony Integration, International Engineering Consortium, Network, Call-center, Integration, Call Centers, Telephony, Customer Relationship Management (CRM), Networking, It Operations, Enterprise Software, Software
- White papers
- Improving Communication With Customers Via One-Number and CTI Applications
- A financial institution with a mobile sales team and a support team wishes to invest in a unified messaging system. The company communicates with its customers essentially by telephone or fax. The QuesCom 400 integrated GSM gateway will give a rapid return on investment for this company of 300 employees.
- Tags: Computer Telephony Integration, Team, Unified Messaging, Team Management, VOIP, Management, Telecommunications, Networking
- Case studies
- Cuba Telephony SDK (zip)
- Programmable telephony SDK to quickly incorporate CTI (computer telephony integration) functionality into your application. Two versions: COM Edition or Network Edition (socket server). Cuba COM Edition is a COM wrapper around Microsoft TAPI (version 2 telephony API). Cuba Network Edition is a socket server. Communicate with the socket server via...
- Tags: Computer Telephony Integration, Caller ID, SDK, Server, COM, ActiveX/COM/COM+/DCOM, Telephony, VOIP, Telecom & Utilities, Middleware, Telecommunications, Software Development, Software/Web Development, Networking, Enterprise Software, Software
- Software downloads 2007-08-23
- Sprinx CTI Client 2.0 Personal Edition (zip)
- Sprinx CTI Client significantly improves phone call handling. With Sprinx CTI Client you will know everything about the caller even before picking the phone up. You can also dial phone numbers directly from Web pages or an external contact database. Sprinx CTI Client is integrated with major CRM solutions and...
- Tags: Computer Telephony Integration, Phone, Sprinx CTI Client, Telephony, Telecom & Utilities, Networking
- Software downloads 2007-07-02
- IBM Sales Center: With computer telephony integration
- This paper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface (JTAPI). This technology enables the Sales Center to identify a caller based on their phone number, and access customer-related information. This paper also provides a...
- Tags: Computer Telephony Integration, Computer Telephony, Computer, IBM Corp., Telephony, Sales Strategy, Networking, Sales
- White papers 2007-07-01
- PrcView (zip)
- PrcView is a process viewer utility that displays detailed information about processes running under Windows. For each process it displays memory, threads and module usage. For each DLL it shows full path and version information. PrcView comes with a command line version that allows you to write scripts to check...
- Tags: Process, Computer Telephony Integration, PrcView, Telephony, Networking
- Software downloads 2007-05-22
- Rander (exe)
- Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic...
- Tags: Computer Telephony Integration, Panasonic, PBX, Rander, Telephony, VOIP, Networking, Telecommunications
- Software downloads 2007-05-21
- IpDialer (5)
- IpDialer for click-to-dial (C2D) applications in IP telephony. Works with Vonage, Cirpack (Thomson Telecom), Snom, Skype, Eyebeam, X-Lite, MobileIPCentrex for VoIP telephony. The perfect CTI (Computer Telephony Integration) agent, using Clipboard to dial the number from any application. You can click on the number to be dialed on your PC...
- Tags: Computer Telephony Integration, Windows Application, Softphone, Telephony, Microsoft Outlook, VOIP, Groupware, Telecom & Utilities, Telecommunications, Microsoft Office, Networking, Office Suites, Software, Enterprise Software
- Software downloads 2007-03-01
- CTI Data Connector - Office Edition (exe)
- CTI Data Connector - Office Edition offers the following functions: dial within an application with a hotkey, dial within the browser, caller identification from Outlook contacts, list of incoming calls, list of outgoing calls, phone book for MS-Outlook contacts. If you want to integrate CTI Data Connector in your enterprise...
- Tags: Computer Telephony Integration, Microsoft Office, Telephony, Networking
- Software downloads 2006-12-28
- Driving New Revenue Opportunities With Converged Services
- Evolving from a single store 30 years ago to a superstore network today, JB Hi-Fi is a large and fast growing Australian home entertainment product retailer focused on "Cheapest prices, best brands" with a huge range of products. Rapid national expansion and increased business communication requirements highlighted the need for...
- Tags: Computer Telephony Integration, Revenue Opportunity, Nortel Networks Corp., IVR, Interactive Voice Response (IVR), Telephony, Telecommunications, Networking
- Case studies 2006-08-14
- Itelpop for Outlook (exe)
- ItelPop for Outlook is a very simple to use softphone dialer and screenpop for Outlook application. It interfaces with any phone system that supports TAPI. Features softphone dial from clipboard screenpop, lookup records in Microsoft Outlook - based on CallerID, Integrates with any PBX or modem which supports TAPI. Introduce...
- Tags: Computer Telephony Integration, Softphone, TAPI, Microsoft Outlook, Telephony, Groupware, Microsoft Office, Office Suites, Software, Networking, Enterprise Software
- Software downloads 2006-07-11
- SmartPhone CTI (exe)
- With Oak's SmartPhone every employee has their own personalized, easy-to-use softphone for managing their communications and making maximum use of their time on the phone. It has an easy to use address book; call history viewing, extension status, and all from an easy access tray menu. Managing call handling with...
- Tags: Computer Telephony Integration, Oak Telecom Ltd., Smartphone, Cellular Phones, Handhelds, Consumer Electronics, Personal Technology, Hardware
- Software downloads 2006-05-02
- CTI Recorder (zip)
- This program records phone calls on Siemens Hipath PBX exchanges. It provides a possibility to record active calls on demand just by pressing a button on a digital (Optiset) phone or automatic recording without any knowledge of the monitored extension. It's easy to setup, all you need is an ISDN...
- Tags: Computer Telephony Integration, Phone, Telephony, Telecom & Utilities, VOIP, Networking, Telecommunications
- Software downloads 2006-01-27
- vCaller ID Basic (zip)
- This is part of our vCTI suite of applications that provides caller ID and other CTI features including dial, drop call, and call log. This is the basic version of the upcoming standard and professional versions of the vCaller ID.
- Tags: Computer Telephony Integration, Professional Version, Telephony, Networking
- Software downloads 2005-07-27
- Technology to Support Contact Center Agents Working Remotely
- Computer telephony integration (CTI) for contact centers was originally developed for office PBX environments, that is, non-remote. However, advanced telephony services and mobility have been incorporated into new telephony protocols and technologies such as VOIP and SIP. As a result, mixed situations, where legacy PBX, PSTN, CTI, and VOIP co-exist,...
- Tags: Computer Telephony Integration, Computer Telephony, Environment, Contact Center, Telephony, VOIP, Call Centers, Telecommunications, Telecom & Utilities, Customer Relationship Management (CRM), Networking, It Operations, Enterprise Software, Software
- White papers 2005-01-01
- computer telephony integration (CTI) in a SALT Environment
- Computer Telephony Integration (CTI) refers to the use of computer-based applications to control telephony systems, most commonly in an enterprise environment. Generally, the applications for CTI are categorized as Interactive Voice Response (IVR) sessions in which the system interacts with the caller to both collect information and provide information. This...
- Tags: Computer Telephony Integration, SALT, Computer Telephony, Computer, Intel Corp., Telephony, Productivity, Networking
- White papers 2004-11-01
- The Payoff: Killer Applications
- Computer-telephony integration (CTI) applications form the basis for today's call center, providing "screen pops" and other features that customer service reps (CSRs) now depend on to provide strong customer service. But CTI never caught on outside the call center, nor was it affordable for most smaller call centers. That's now...
- Tags: Computer Telephony Integration, Call-center, Contact Center, Call Centers, Telephony, Customer Relationship Management (CRM), It Operations, Networking, Enterprise Software, Software
- White papers 2004-10-01
