Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- call centre
- i have to design a call centre in 3000 sq ftwhat are the requirements of a call centredepartments needed in call centre
- Tags: ag_priya08@...
- Discussion threads 2007-08-17
- Nortel Networks Case Study: Call Centre Solutions
- Call Centre Solutions Ltd. is a Call Centre Operator based in Dublin, Ireland. The challenge was to select an advanced, continuously updated, and flexible call centre platform that could support a variety of business operational requirements, business growth, and geographical expansion in a cost-effective way. The company opted to further...
- Tags: Nortel Networks Corp., Real Estate, Business Operations
- Case studies
- Dataforce Benefits From Avaya Contact Centre Solution: Outstanding Processes, Outstanding Platform
- Providing outsourced CRM services requires both the right business approach and an empowering technical platform. Building on its business heritage, Dataforce was able to provide the first of these itself, but turned to the Avaya Interaction Centre to deliver the second. In order to capitalize on market demand for outsourced...
- Tags: Benefit, Avaya Inc., Outsourcing, Telephony, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, It Operations, Business Operations, Outsourcing & Subcontracting, Networking, Software, Marketing
- Case studies
- Poison Centre Gains Real-Time Web Publishing, Better Database Management
- The New Zealand National Poisons Centre provides life-saving information about poisons and their treatment through a telephone call centre and Internet database. Open around the clock, the centre receives inquiries from health professionals, the general public, and poison centres in other countries. Lately, the database hosting provider did not provide...
- Tags: Centre, Database Management, Web-publishing, New Zealand National Poisons Centre, Storage, Databases, Hardware, Enterprise Software, Software, Data Management
- Case studies
- Achieving a seamless transistion: managing your data centre migration
- Any data centre migration is a complex and potentially disruptive undertaking that involves thorough planning and execution. Global Switch has identified the key issues and has created a checklist to ensure you achieve a seamless transition when migrating your data centre. ...
- Tags: Migration, Global Switch
- White papers 2005-10-07
- Clear Focus Call Centre (zip)
- Clear Focus Call Centre is the first completely free multi-user call centre software available on the market today for Windows PC's. Clear Focus is designed with the SME in mind and offers various deployment options depending on the size of your call centre. Additionally, its multi-user capabilities allow you to...
- Tags: Clear, Clear Focus Call Centre, Clear Focus, Smb/Sme, Performance Management, Human Resources, Workforce Management
- Software downloads 2006-10-24
- Bulgarian Ministry of Transport and Communications Deploys IP-Enabled Disaster Recovery Centre
- Cisco Systems was selected to provide the network infrastructure at a new disaster recovery centre for the Bulgarian Ministry of Transport and Communications. The centre will rely on Internet Protocol IP networking to ensure critical government communications can be maintained across the nation's capital, Sofia, in the event of a...
- Tags: IP, Cisco Systems Inc., Ministry, Disaster Recovery, Networking, Data Management
- Case studies
- Achieving a seamless transition: managing your data centre migration
- Any data centre migration is a complex and potentially disruptive undertaking that involves thorough planning and execution. Global Switch has identified the key issues and has created a checklist to ensure you achieve a seamless transition when migrating your data centre. ...
- Tags: Transition, Migration, Global Switch
- White papers 2006-05-16
- Avaya Contact Centre Solution Builds a Bridge Between ChangAn Auto and Its Customers
- Chong-qing-ChangAn Automobile Group Co. Ltd. ChangAn Auto is the largest auto manufacturer in western China and the fourth largest in China's auto industry. ChangAn Auto needed to improve customer service by automating its call centre functions and implementing customer relationship management practices into its call centre. ChangAn Auto chose an...
- Tags: Avaya Inc., Manufacturing, Customer Relationship Management (CRM), Product Marketing, Enterprise Software, Software, Marketing
- Case studies
- Amicus Outsourcing Stands Out From the Competition With an IP Contact Centre Solution From Avaya
- Established in October 2002 with a clear remit to become the UK's leading provider of outsourced, multi-channel, customer contact and fulfilment solutions, Amicus's remote working contact centre strategy is pivotal to delivering the high-quality services to compete with offshore contact centre outsourcing companies in countries such as India. To keep...
- Tags: IP, Avaya Inc., Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Learning Centre Management System (exe)
- Learning Centre Management System version 1.01 is a standalone Windows based application with user friendly interface and innovative system design that suitable for all types of tuition centre, training/learning centre, kindergarten/school/college and so forth. Categorize courses, teachers, students and payments into different categories to simplify management and ease of controls....
- Tags: Payment, Operational Accounting, Finance
- Software downloads 2006-09-20
- Montreal (zip)
- This screensaver shows images of the beautiful city of Montreal; often called the Paris of North America. Montreal is the third largest French speaking city in the World. The name of the city comes from the mountain Mont Royal. The centre of the city has a lot of modern high...
- Tags: Center, Montreal
- Software downloads 2006-03-10
- Major Building Society Powers Branch Transformation With IP Telephony
- The twin pressures of business growth and increasing competition meant that Coventry Building Society needed to adopt an innovative and cost-effective approach to investment in its contact centre and branch network. The BT-supplied Nortel solution comprises Business Communications Manager 200 with Survivable Remote Gateway software linked to the central customer...
- Tags: Telephony, Nortel Networks Corp., IP Telephony, IP, VOIP, Workforce Management, Telecommunications, Product Marketing, Customer Relationship Management (CRM), Telecom & Utilities, Networking, Human Resources, Marketing, Enterprise Software, Software
- Case studies 2006-06-14
- xp media center and networking?
- A friend called Dell and was buying a laptop that came with windows media center. The guy at dell said she may have a problem getting on the network at college if it has more than 5 users. Is this the case.. Are there any problems with...
- Tags: Media Centre, Media Center PC, Media, RG11, windows, network, networking
- Q&A 2006-05-24
- Avocent Remote Data Centre Control: The Benefits of KVM over IP
- By consolidating access to all of your IT hardware resources through a single remote interface, you can dramatically improve your system availability and hardware recovery times. Download the Avocent Remote Data Centre Control Whitepaper and see how the IT administrator can improve quality of service and...
- Tags: Benefit, IP, Avocent Corp., Hardware
- White papers 2004-10-01
- Wild computer mods from Euskal Encounter 2006
- From July 22nd through July 25th, computer enthusiasts descend on the Bilbao Exhibition Centre for Spain's oldest, large scale computer/LAN party-Euskal Encounter 2006. According to the event's Web site, Euskal Encounter 2006 was prepared for more than 5,700 attendees with a network for over 3,500 computers, a 2 Gbps Internet...
- Tags: alien, computer, Euskal Encounter 2006, Internet, Internet connection, LAN, network, Spain, Web, Web site
- Image galleries 2006-08-25
- Advanced Avaya Contact Centre Solution Reduces Costs and Delights BPI Customers
- With a history of innovation and a growing customer base, the Bank of the Philippine Islands BPI needed to increase operational efficiency, minimize costs, develop new income-generating products and services, upgrade its communications infrastructure and combine disparate systems the easiest way possible. BPI turned to Avaya, "The undisputed contact centre...
- Tags: Avaya Inc., Telephony, Leadership, Customer Relationship Management (CRM), Enterprise Software, Networking, Management, Software
- Case studies
- Quocirca Insight Report: Data Centre Asset Planning -- Regaining control of the data centre
- Inefficent power and space usage in data centres wastes both money and energy -- and it's a universal problem. Late last year, Quocirca conducted wide-ranging interviews about the issues contributing to the situation. This Quocirca Insight Report, made available by IBM, is based on the results of that research. ...
- Tags: Quocirca, Asset, Data, IBM Corp., Asset Management, Real Estate, Operational Planning, Business Operations
- White papers 2008-03-01
- Sichuan Mobile Building Customer Satisfaction With Avaya Contact Centre Solution
- Founded in July 1999, Sichuan Mobile Communications is one of the 21 wholly-owned subsidiaries of China Mobile, with a total of more than 8 million GSM subscribers in the province. In order to remain competitive and to provide the best customer service, the company needed to expand its contact centre...
- Tags: Mobile, Customer Satisfaction, Avaya Inc., Product Marketing, Cellular Phones, Marketing, Consumer Electronics, Personal Technology
- Case studies
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