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CompuCom Systems Inc. (1 results)
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- CompuCom Streamlines Its Proposal Management With eRoom
- Headquartered in Dallas, Texas, CompuCom Systems, Inc. is a leading provider of IT outsourcing service and solutions for Fortune 1000 enterprises. For CompuCom, the challenge was to create an end-to-end engagement management system that enabled it to better manage and evaluate the proposal side of business. To accomplish this objective,...
- Case studies
- CompuCom's Enterprise Help Desk Reduces Call Resolution Time by Growing Its Client Specific Knowledge Database
- CompuCom's help desk was selected to provide support for a large, international winery. This client had a number of unique internal applications related to functions such as HR, expense reporting, and CRM. Many of the client's employees operated from remote locations, often connecting through a VPN on dial-up phone lines....
- Case studies
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Case studies
- Novell Case Study: CompuCom Systems Inc.
- A nationwide leader in information technology services, CompuCom designs and implements IT strategies tailored to each customer's needs. E-commerce needs to drive more hits to the server, more access to the information, and more customers giving business. CompuCom Systems Inc. is already deploying these solutions as one element of its...
- Case studies
- Borland Software Case Study: CompuCom
- CompuCom Systems is a multi-billion dollar company and a national leader in helping companies plan, implement, and manage multi-vendor, industry-standard computing environments. CompuCom Systems wanted to leverage better diverse set of team skills and reduce errors associated with manual project tracking. The challenge was to speed-up project delivery time. CompuCom...
- Case studies 2005-11-08
- IT Consulting Firm Designs Disaster-Recovery System and Reduces Costs by 80 Percent
- CompuCom Systems is a Microsoft Gold Certified Partner with 20 years of experience in the design and implementation of IT infrastructures for thousands of midsize companies. In October 2005, LifeGift, a non-profit organ-procurement organization, hired CompuCom Systems to design an IT infrastructure that the company could use to save costs...
- Case studies 2007-12-01
- Saving Thousands of Lives a Year Aided by Data and System Protection From Symantec and Consulting Services by CompuCom Systems
- In a disaster, LifeGift can turn a tragedy into a life-saving opportunity through the gift of organ donation - but only if the organization can stay resilient and operational. Symantec Platinum Partner CompuCom Systems used Symantec data and system protection solutions to improve LifeGift's key recovery metrics by more than...
- Case studies 2006-09-20
Additional Resources
- Knowledge-Centered Support: A Best Practice Methodology That Improves Operational Efficiency & Customer Satisfaction
- This web seminar, sponsored by Primus - a pioneer developer of software solutions that support KCS - will examine the need for knowledge-centered strategy as well as the organizing principles of KCS and its benefits. In addition, CompuCom Systems, Inc., a Primus customer, will share how the company has demonstrated...
- Webcasts
- Management update: Gartner's 2003 Help Desk Outsourcing Magic Quadrant
- By Richard Matlus and Edward YounkerThe North American help desk outsourcing market is growing despite a down economy. Gartner’s 2003 Help Desk Outsourcing Magic Quadrant serves as a selection aid for enterprises evaluating which vendors provide the help desk services they need.Help desk outsourcing overviewThe help desk outsourcing market is...
- Technical articles 2003-03-26
- Learn before you buy: Ten resources for VPN research
- Are you contemplating buying a virtual private network for your company? Here are 10 resources to help you learn all you need to know about VPNs.It's easy to see why VPN technology is a sound investment. Just the long distance alone can save you thousands of dollars each month.For instance,...
- Technical articles 2001-02-09
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