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- Servinext Achieves Operating Excellence and Improves Competitiveness With Call Center
- Servinext S.A. wanted to implement a solid, robust, scalable technological infrastructure to support the firm's growth and offer information services at competitive prices with the highest levels of efficiency, control, and affordability. The challenge was to reach high indexes of quality in client service to increase productivity and competitiveness and...
- Tags: Oracle Corp., Call-center, Competitiveness, Competitive Price, Information Service, Servinext, Call Centers, Remote Access, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies 2007-12-01
- Create a dynamic electronic environment through business process virtualization
- Business process virtualization BPV is the application of intelligent network-enabled automation to leverage what you already havepeople, capital, and intellectual propertyto achieve quantum improvements in productivity, profitability, and competitiveness.This sample chapter, taken from Case for Virtual Business Processes, The: Reduce Costs, Improve Efficiencies, and Focus on Your Core Business, discusses...
- Tags: automation, business process, Business process virtualization, Cisco Systems Inc., competitiveness, Improve Efficiencies, network, Virtual Business Processes, virtualization
- Download resources 2006-02-21
Additional Resources
- The Impact of e-Government on Competitiveness, Growth and Jobs
- As part of its mission to inform the European e-government community about key issues of common interest, the eGovernment Observatory has performed a research on the link between e government and competitiveness. A number of initiatives have been launched in recent years, at national and international level, to better understand...
- Tags: Job, E-government, Government
- White papers 2005-02-01
- The Role of Academia in Fostering Private Sector Competitiveness in ICT Development
- This paper presents the prerequisite to producing computing graduates who have the skills required to fostering private sector competitiveness in information and communications technology development. Furthermore, the paper discusses the steps the Faculty of Computing and Information Technology at Makerere University, has taken to ensure that the graduates are of...
- Tags: Information And Communication Technology, Sector Competitiveness, Strategy, Management
- White papers 2006-12-21
- Leading Airline Software Maker Boosts Competitiveness, Cuts Development Time
- Executives at Sabre Airline Solutions wanted to improve their key product for both their customers and developers. Through engagements at the Microsoft Technology Center MTC, Sabre gained those benefits and more, such as launching a mobile version of the solution 50 percent sooner and gaining services Sabre values at U.S.$400,000....
- Tags: Sabre Holdings, Advertising & Promotion, Benefits, Marketing, Human Resources
- Case studies
- U.K. Training Provider Helps Government Meet Competitiveness Goals With IT Apprenticeships
- Zenos, the biggest training provider in the ICT systems and support sector in the United Kingdom (U.K.), specialises in advanced apprenticeships for young people in IT support and software development. Zenos currently runs advanced apprenticeships for 48 U.K. organisations, including many blue-chip companies. The company has about 1,000 learners registered...
- Tags: Information Technology, U.K., Microsoft Corp., Government, Strategy, Software Development, Mergers & Acquisitions, Quality, Management, Software/Web Development, Investment, Finance, Business Operations
- Case studies 2006-10-01
- CB Richard Ellis Improves Competitiveness With PeopleSoft
- CB Richard Ellis, a commercial real estate services was looking for a way to increase its competitiveness by giving the managing directors in each of its 63 U.S. brokerage offices. CB Richard Ellis implemented PeopleSoft AppConnect and Enterprise Performance Management solutions, including Enterprise Portal, Financials Warehouse, and Balanced Scorecard, giving...
- Tags: PeopleSoft Inc., Commercial Real Estate, KPI, CB Richard Ellis, Real Estate, Balanced Scorecard, Financial Services, Business Operations, Marketing, Marketing Research
- Case studies
- 10-Step Strategy for SME Success
- Use this framework to capitalize on a re-emergent economy with greater cost control and competitiveness.
- Tags: Small And Medium Enterprise, Oracle Corp., Smb/Sme, Financial Services
- White papers 2004-11-25
- The Location Intelligent Enterprise
- With enterprises having access to ever greater volumes of historic data, to get maximum value from it they need to make use of the location element in order to drive deeper business insights to improve competitiveness and business performance.
- Tags: Quocirca
- White papers 2007-10-09
- Province of Brescia Goes Wireless Mesh: Cisco Wireless Network Bridges Digital Divide
- Administrators in the province, in the northern Italian region of Lombardy, are covering 206 towns and villages with public wireless mesh networks to improve the competitiveness of local communities.
- Tags: Network, Cisco Systems Inc., Wireless Network, Mesh Networking, Wi-Fi, Wireless, Networking
- Webcasts 2007-04-19
- ITIL Lands in the IT Manager's Workshop: eHealth and the IT Infrastructure Library (ITIL)
- IT governance is a subject whose time has come, and ITIL is in the vanguard of this movement. The increase in efficiency, cost savings, responsiveness, and return on investment of the IT services of organizations that apply ITIL best practices will increase their competitiveness, thereby encouraging broad-based adoption by other...
- Tags: IT Infrastructure, IT Governance, Information Technology, E-health, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2004-11-01
- Radio Frequency Identification (RFID) Panel Discussion - Brussels, Belgium
- Cutting-edge RFID technology has the potential to revolutionize business processes and help create innovative end-user applications. This webcast discusses the insights and opinions about the future of RFID technology. It also discusses the potential for RFID innovation, a key element to the EU's drive for competitiveness.
- Tags: Radio, Cutting-edge RFID-technology, RFID, Wireless, Security, Biometrics
- Webcasts
- Experts: Education key to U.S. competitiveness
- Link to the photoAn innovation initiativehttp://news.com.com/2300-1028_3-6176938-1.htmlStay on top of the latest tech news with our free IT News Digest newsletter, delivered each weekday. Automatically sign up today!http://nl.com.com/MiniFormHandler?brand=techrepublic&list_id=e019
- Tags: Sonja Thompson
- Discussion threads 2007-04-18
- Telecommunication Services
- The market for domestic telecommunication services has been rapidly progressing toward integration of voice and data, wired and wireless services. Moreover, the beginning of new services such as Metro Ethernet, VDSL and others are expected to make competition even stronger. The government is pursuing five major political projects to establish...
- Tags: Government, Telephony, Telecom & Utilities, Telecommunications, Wireless, Networking
- White papers 2003-02-10
- Enabling IT to Act Like a Business Using Next-Generation IT Asset Management
- The need for IT organizations to account for value is becoming more pronounced, with expectations for far more granular documentation of how IT investments of all kinds are supporting business productivity, revenue, service quality and competitiveness. Traditional metrics such as Total Cost of Ownership TCO and Service Level Agreements SLAs,...
- Tags: Hewlett-Packard Co., Information Technology, TCO, Roi/Tco, Strategy, Finance, Managerial Accounting, Management
- White papers 2007-01-01
- Automated Testing in FDA-Regulated Environments with Mercury and Genilogix
- Mandated by the U.S. Federal Drug Administration, the Computer Systems Validation CSV process represents a critical step in the deployment and maintenance of software applications for life sciences companies. Mercury, together with specific guidance and technology from Genilogix, can help automate and accelerate the validation process to contribute to organizational...
- Tags: Automated Testing, Mercury Interactive Corp., Regulatory Compliance, Tools & Techniques, Healthcare, Human Resources, Policies And Procedures, Management
- White papers 2006-07-01
- SAP Waste Management Helps Secure Long-Term Competitiveness
- Greater flexibility of business processes, better use of resources, and improved economic viability - Frankfurt Waste Management and Service GmbH achieved all of these aims by implementing SAP Waste Management, a key solution within the SAP for Utilities portfolio of software and services. As a result, the company now has...
- Tags: SAP AG, Operational Planning, Tools & Techniques, Business Operations, Management
- Case studies
- Going Beyond CRM to Strengthen Customer Loyalty and Improve Revenue: Ensure That the Value Chain Is Working Efficiently
- CRM is essential for managing the transactional aspects of the customer relationship, but it is no longer enough. Executives seeking to build customer loyalty, improve market agility, and manage their brands across global markets are finding that customer experience management offers both a solution to address the challenges of today...
- Tags: Revenue, Value Chain, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2006-07-01
- mySAP Product Lifecycle Management Ensures Competitiveness
- Tough competition puts manufacturers of armored vehicles in the firing line on all sides. To meet this challenge, the Austrian company Steyr-Daimler-Puch Spezialfahrzeug AG & Co KG wanted to make the most of its specialized knowledge. That's why the company selected mySAP Product Lifecycle Management. Now, engineering is fully integrated...
- Tags: Firing, mySAP, Lifecycle Management, mySAP PLM, Product Lifecycle Management, Product Marketing, Marketing
- Case studies
- Unified Communications
- This free white paper reveals how you can leverage the tech-savvy orientation of the next generation of workers for a tighter, more collaborative business that leverages every available form of communication. Learn how to dramatically improve sales success and customer relations by putting people back in the center of the...
- Tags: Unified Communications, NEC Corp., Sales Strategy, Sales Force Management, Sales
- White papers 2008-03-01
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