Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- Acquisition Versus Retention: Competitive Customer Relationship Management
- Customer relationship management suggests that sellers identify their most valuable customers and provide special products/services to them, either immediately in an effort to build a sense of commitment to the firm an acquisition strategy or just as they are thinking of leaving a retention strategy. While a monopolist profits most...
- Tags: Acquisition, CRM, Mergers & Acquisitions, Corporate Law, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Investment, Finance, Business Operations, Marketing, Software
- White papers 2006-03-21
- Superior Customer Relationships: Best Practices of Eastman Kodak Co., Medrad Inc, and Fidelity Investment Services
- Most organizations in a given marketplace want close customer relationships and pursue these relationships using advanced technologies, refined and aligned processes, and well-trained people. Unfortunately, competitors often wanting the same customers seek them with similar intensity and tactics. Competition affects industry profitability, and competitive advantage is the...
- Tags: Fidelity Investments, Eastman Kodak Co., APQC, Competition, Best Practice, Customer Relationship, Strategy, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing, Software
- White papers
- Want to Maximize Your CRM Performance?: Measure It!
- Customer Relationship Management CRM has rapidly become the leading competitive business strategy of the new millennium. Implemented successfully, CRM can significantly reduce the cost of customer acquisition and maximize long-term customer profitability. However, the road to CRM success is more difficult than many organizational leaders may think. With the cost...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Enterprise Software, Marketing, Software, Management
- White papers
- Outsourcing ERP: A New Competitive Lever
- To remain competitive and advance ERP to the next level, more and more leading companies are turning to outsourcing to reduce the Total Cost of Ownership TCO, achieve a predictable and transparent cost model, and improve enterprise value of the application. The key to jumping ERP hurdles is a strategy...
- Tags: Capgemini, ERP, TCO, Roi/Tco, Enterprise Resource Planning (ERP), Outsourcing, Enterprise Software, Finance, Managerial Accounting, Software, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2003-04-28
- Formulating and Implementing an HP IT Program Strategy Using CobiT and HP ITSM
- In an increasingly competitive environment, the delivery of IT services needs to be articulated around standard management frameworks and best practices. This paper is based upon an analysis of a Hewlett-Packard HP Information Technology IT program and presents how the CobiT framework contributed to the enhancement of the formulation and...
- Tags: Hewlett-Packard Co., Information Technology, Strategy, Service Level Management, It Services, Management, It Operations, It service Management
- White papers 2004-10-14
- Use Color to Grow Your Business
- In today's highly competitive business environment, your company must take advantage of every tool, every strategy, every technology available to enhance its competitive advantage. If you're not taking advantage of the affordable digital color cameras, scanners, printers, projectors, all-in-ones and MFPs and quality supplies available today to add color and...
- Tags: Hewlett-Packard Co., Scanners, Printers, Sales Strategy, Strategy, Hardware, Peripherals, Sales, Management
- White papers 2004-11-01
- Competitive Internet Business Secrets (zip)
- Use Competitive Intelligence to build your online business for FREE. How to get more traffic and sales from the same sources your competitors use without spending any money on advertising. Discover a proven strategy to make money online and build your internet home based business for free. In order to...
- Tags: BestOnlineBusinessPlan, Internet, Tools & Techniques, Strategy, Management
- Software downloads 2008-07-07
- Translating Strategy into Action: The Balanced Scorecard
- This white paper describes an integrated management approach that enables complex businesses to effectively harness their capabilities and to achieve their strategic objectives. The combination of a Balanced Scorecard approach to translating strategy into action, along with enterprise-wide connectivity provided by SAP, constitutes a competitive breakthrough for executives intent...
- Tags: SAP AG, SAP Strategic Enterprise Management, Balanced Scorecard, Strategy, Marketing, Marketing Research, Management
- White papers 1999-05-04
- Connecting People and Public Services in Ireland
- Reach is an agency established by the Government of Ireland in 1999 to develop a strategy for the integration of public services. The Irish Government is committed to developing an electronic Government strategy to make the country even more competitive in the new global economy. Having a highly developed public...
- Tags: BEA Systems Inc., Public Service, Irish Government, Irish eGovernment Strategy, Service-Oriented Architecture (SOA), Strategy, Middleware, Enterprise Software, Web Services, Software, Management
- Case studies 2005-12-01
- GPON Voice Strategies: Flexible, Carrier-Grade Voice Solutions
- Today's complex competitive and regulatory environment presents service providers with significant challenges when deploying voice services. Operators need flexible options in a rapidly evolving market, in order to respond successfully to MSOs and VoN providers who are successfully deploying VoIP, cellular substitution of POTS, and a regulatory environment for voice...
- Tags: Strategy, Environment, Voice, Alcatel, Telephony, Telecommunications, Telecom & Utilities, Networking
- White papers 2005-09-01
- Information Management Maturity Model
- Information Management IM is a sustainable storage strategy that balances the cost of storing and managing information with its business value. A well executed and identity enabled IM strategy increases user productivity, reduces business risk and drives down storage costs. Ultimately, organizations gain solid and immediate business benefit from Information...
- Tags: Information Management, Strategy, Management
- White papers 2006-09-01
- Confessions From a Performance Management Road Warrior
- The presenter of this webcast explains why there is no single component of the Performance Management suite that drives improvement, but rather the synergy from their integration. The attendee will learn how strategy maps and their companion, balanced scorecards, communicate strategic objectives with target-setting to help cross-functional employee teams align...
- Tags: Performance, Competitive Advantage, SAS Institute, Performance Management, Business Intelligence, Balanced Scorecard, Strategy, Human Resources, Workforce Management, Enterprise Software, Software, Data Management, Marketing, Marketing Research, Management
- Webcasts 2008-05-23
- E-Government: A Go-to-Market Strategy
- Five years ago, the term "electronic government" was not in the vocabulary. Today, "e-government" has become a battle cry for digital age governments around the world. Elected and career government leaders are working feverishly to create competitive advantage for their citizens and businesses in the growing digital economy and society....
- Tags: Leadership, E-government Leadership Agenda, E-government, Government
- White papers 2005-05-28
- query...
- how an IT management could help an organization to 1.improve their quality,productivity & effectiveness?2.how IT management can creating competitive advantage through IT3.redesigning biz process to better support corporate strategy?tq
- Tags: information technology
- Q&A 2006-07-19
- HiPath Professional Services for Wireless LANs: Delivering on the Promise of Enterprise Mobility
- Siemens delivers proven, results-focused customer interaction services that help improve business performance and enhance your competitive advantage. Meeting user demands and expectations for wireless features, performance and reliability, ensuring measurable returns on wireless investments, keeping mobile communications secure, manageable and available and developing a viable, flexible, scalable, long-term wireless strategy...
- Tags: LAN, Siemens AG, Mobility, WLAN, Wi-Fi, Wireless
- Case studies
- Customer Relationship Management to Sustain Competitive Advantage
- The diagnostics market was becoming increasingly competitive. With the high speed of technological changes as well as the characteristics of Roche Diabetes Care's (RDC's) customer base, there were few, if any, barriers of entry for RDC's market. It became increasingly clear that in addition to excellent products and services resulting...
- Tags: Initiative, Competitive Advantage, CRM, RDC, Research & Development, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Enterprise Software, Business Operations, Marketing, Software, Management
- Case studies
- Computacenter Accelerates Competitive Advantage and Revenue Growth Thanks to Microsoft PSC
- Computacenter (U.K.), one of the largest IT services providers in Europe, wanted to adopt new and existing Microsoft business solutions and increase its exposure to emerging technologies. With this in mind, it engaged a Microsoft Partner Strategy Consultant PSC as a long-term strategic adviser. At Computacenter (U.K.), the PSC developed...
- Tags: Competitive Advantage, PSC Inc., Microsoft Corp., Computacenter, Strategy, Management
- Case studies
- Waverley Borough Council: Procurement Strategy
- Waverley has reviewed its Procurement Strategy, which was adopted in December 2001, following the publication of the National Procurement Strategy for local government. The National Strategy contains a series of milestones, which amount to a three-year implementation programme. Waverley will seek to ensure that its own strategy reflects this programme.
- Tags: Procurement, Waverley, National Strategy, Purchasing & Procurement, Government, Business Operations
- White papers 2005-03-21
- Accelerate Business Velocity With Service Oriented Architecture (SOA)
- Businesses are under constant pressure to modify their business strategy to maximize profits and achieve competitive advantage. Unfortunately, many business are forced to forego these opportunities because their core IT systems cannot respond in time. Implementing a Service Oriented Architecture can enable your IT systems to quickly respond to changes...
- Tags: Information Technology, Velocity, Business, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Strategy, Enterprise Software, Software, Management
- Webcasts
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