TechRepublic Resources
- IT optimization as a source of sustainable competitive advantage
- Over the last ten years enterprises worldwide have transformed the way they do business by investing trillions of dollars in IT. They've expanded their marketplace reach while working more closely with customers and suppliers. The most innovative of these companies have created a substantial competitive advantage in the marketplace.Read this...
- Tags: Optimization, Information Technology, Competitive Advantage, IBM Corp., Strategy, Management
- White papers 2008-04-23
- Baldor Creates Guaranteed Delivery Solutions With SAP and IBM
- Electric motor manufacturer Baldor had turned its U.S. location into a major competitive advantage, despite intense competition from low-cost offshore manufacturers. Very fast delivery timescales could turn into an unbeatable proposition if order process efficiency could be transformed to exploit the delivery advantage offered by the geographic location. To tackle...
- Tags: Competitive Advantage, SAP AG, IBM Corp., Baldor, Strategy, Management
- Case studies
- Baldor Transforms Its Business Model With Super Service, Helped by SAP and IBM
- Electric motor manufacturer Baldor has turned its US location into a major competitive advantage, despite intense competition from low-cost offshore manufacturers. Very fast delivery timescales could turn into an unbeatable proposition if order process efficiency could be transformed to exploit the delivery advantage offered by the location. To tackle this...
- Tags: Competitive Advantage, SAP AG, Location, IBM Corp., Baldor, Strategy, Management
- Case studies
- SAP NetWeaver Fosters More Cooperation, Innovation, and Lasting competitive advantage
- Headquartered in Heerbrugg, Switzerland, the SFS Group, a global system supply company, wanted to increase the efficiency of its business processes across the globe to improve cooperation, innovation, and competitiveness. In particular, one of the group's key goals is to strengthen and expand its market position in Asia and North...
- Tags: Innovation, Information Technology, SAP NetWeaver, Competitive Advantage, SAP AG, Service-Oriented Architecture (SOA), Web Services, Operational Planning, Middleware, Strategy, Enterprise Software, Leadership, Software, Business Operations, Management
- Case studies
- Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction
- Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That's why a growing number of companies are deploying online support communities. Indeed, a well designed and properly moderated online support community delivers a number of key business benefits, including the ability to: ...
- Tags: best practice, online support, lithium, customer satisfaction, competitive advantage, benefit
- White papers
- DSB Group Gains competitive advantage With Service-Oriented Architecture Platform
- Wholly owned by the Danish Ministry of Transport, DSB carries more than 175 million passengers every year. The group wanted to enable more than two hundred systems to talk to each other in order to manage the Danish transportation service. It was difficult to replace systems without having a major...
- Tags: Oracle Corp., Competitive Advantage, SOA, Transportation, Service-Oriented Architecture (SOA), Web Services, Business Process Automation, Middleware, Enterprise Software, Software, It Operations
- Case studies
- Creating competitive advantage With Open Source Communications
- Flow-Line Communications, a U.K. value-added reseller, combines expertise in satellite communications, IP networking, traditional telephony and network design to rapidly deliver value-added solutions to its customers across Europe. The company is always looking for a better way to connect their customers to technologies that increase the value of their communications...
- Tags: Competitive Advantage, Pingtel Corp., Flow-Line Communications, Open Source, Retail, Networking, Telecommunications
- Case studies
- Customer Relationship Management to Sustain competitive advantage
- The diagnostics market was becoming increasingly competitive. With the high speed of technological changes as well as the characteristics of Roche Diabetes Care's (RDC's) customer base, there were few, if any, barriers of entry for RDC's market. It became increasingly clear that in addition to excellent products and services resulting...
- Tags: Initiative, Competitive Advantage, CRM, RDC, Research & Development, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Enterprise Software, Business Operations, Marketing, Software, Management
- Case studies
- Haines Recruits Microsoft CRM for competitive advantage
- Haines Recruitment New Zealand, an innovative advertising and communications company, has carved a unique market niche over the last 12 years. Haines Recruitment was one of the first New Zealand businesses to implement Microsoft Customer Relationship Management (CRM) solution 1.2. Since the deployment, Haines has recognised improved efficiency in data...
- Tags: Competitive Advantage, New Zealand, Microsoft Corp., Microsoft CRM, CRM, Haines Recruitment, Customer Relationship Management (CRM), Enterprise Software, Sales Strategy, Software, Sales
- Case studies
- Indonesian IT Company Improves Customer Loyalty and competitive advantage
- Leading Indonesian IT company, Mitra Integrasi Informatika's (PT MII) sales team, receives up to 60 calls daily. It needs to closely monitor sales performance to eliminate missed business opportunities. PT MII upgraded to Microsoft Dynamics CRM to meet changing market demands. The solution integrates with the company's existing infrastructure, which...
- Tags: Solution, Competitive Advantage, Information Technology Company, Microsoft Corp., Sales Strategy, E-mail Servers, Microsoft Windows Server 2003, Performance Management, Groupware, Sales Force Management, Databases, Sales, Enterprise Software, Software, Operating Systems, Microsoft Windows, Human Resources, Workforce Management, Data Management
- Case studies
- Orange UK Expands Mobile Content Offerings and competitive advantage With New Platform for Revenue and Partner Management
- As with many mobile operators, Orange was experiencing a reduction in voice revenue as new entrants and competition drove down the price of voice services. By 2002, voice had become a commodity for most U.K operators, and Orange was looking for a way to differentiate itself in the market. In...
- Tags: Orange PCS, Revenue, Oracle Corp., Partnership, Mobile, Competitive Advantage, Orange UK, Operational Accounting, Finance
- Case studies
- Red Dot Corporation Automates Business Processes to Improve competitive advantage
- Founded in 1965, Red Dot produces and assembles products in Seattle, Wash.; Memphis, Tenn.; and the United Kingdom. The company wanted to improve competitiveness and enhance customer service. They wanted to empower management with more accurate and timely business data. Red Dot selected Oracle E-Business Suite applications over Microsoft to...
- Tags: Business Process, Customer Service, Oracle Corp., Competitive Advantage, Dot Corporation, Product Marketing, Customer Relationship Management (CRM), Operational Planning, Pricing, Marketing, Enterprise Software, Software, Business Operations
- Case studies
- Healthcare Solution Provider Enjoys Flexible Development, competitive advantage
- To continue meeting its mission of connecting healthcare providers with timely and comprehensive patient information, executives at Misys Healthcare Systems wanted to replace the Java environment in which they had developed the company's flagship electronic health record product family. Seeking an environment that would support interoperability, ease of enhancement and...
- Tags: Environment, Competitive Advantage, Electronic Health Record, Health Care, Microsoft Corp., E-health, Healthcare
- Case studies
- Computacenter Accelerates competitive advantage and Revenue Growth Thanks to Microsoft PSC
- Computacenter (U.K.), one of the largest IT services providers in Europe, wanted to adopt new and existing Microsoft business solutions and increase its exposure to emerging technologies. With this in mind, it engaged a Microsoft Partner Strategy Consultant (PSC) as a long-term strategic adviser. At Computacenter (U.K.), the PSC developed...
- Tags: Competitive Advantage, PSC Inc., Microsoft Corp., Computacenter, Strategy, Management
- Case studies
- Microsoft Dynamics Webcast: Taking Compliance From Control to competitive advantage With Microsoft Dynamics GP (Level 100)
- There are risks and costs associated with meeting the compliance requirements of regulatory legislation such as the Sarbanes-Oxley Act. Non-compliance could undo the business, but so could inefficient, poorly managed attempts to comply. This webcast explains how one can use Microsoft Dynamics GP to implement an integrated and automated solution...
- Tags: Microsoft Dynamics, Webcast, Compliance, Competitive Advantage, Microsoft Corp., Digital Media, Consumer Electronics, Personal Technology
- Webcasts
- How Avaya IP Contact Centre Solutions and Support Are Helping ebookers plc Maintain competitive advantage
- ebookers is a leading pan-European online travel company specializing in the mid- and long-haul modular leisure segments of the European travel industry. The Company has a multi brand marketing strategy under the ebookers umbrella brand. After fuelling rapid growth with the acquisition of more than a dozen travel firms, a...
- Tags: Competitive Advantage, IP, Avaya Inc., Ebooker, Company, Branding, Mergers & Acquisitions, Marketing Research, Strategy, Marketing, Investment, Finance, Management
- Case studies
- Gain a competitive advantage With CRM & Business Intelligence
- In this webcast, the listener will learn how to gain actionable insight into his or her business to improve productivity, revenues and customer satisfaction. The listener will also hear how DNA Group of Raleigh, NC implemented CRM and business intelligence best practices that improved staff productivity and customer satisfaction, giving...
- Tags: Revenue, Competitive Advantage, Customer Satisfaction, CRM, Product Marketing, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts
- Financial Company Switches to BlackBerry to Improve competitive advantage
- Putnam Investments is a global money management firm with more than 67 years of investment experience. At the end of October 2005, they had $187 billion in assets under management, 196 institutional clients, and more than 11 million shareholders and retirement plan participants. Putnam Investments was already using mWholesaler by...
- Tags: Research In Motion Ltd., Financial, Competitive Advantage, RIM BlackBerry, Putnam Investments, Handhelds, Hardware
- Case studies
- Acquity Group, LLC Increases competitive advantage With Scalable, Reliable Data Infrastructure
- Acquity Group is a leading provider of business and technology solutions designed to optimize business performance. The company wanted to meet customer Service Level Agreements (SLA) for the company's new software-on-demand offerings and increase competitive advantage through enhanced product offerings. The challenge was to ensure IT infrastructure scalability to accommodate...
- Tags: Oracle Corp., Competitive Advantage, Scalability, Acquity Group, Service Level Management, Strategy, It Operations, It service Management, Management
- Case studies
- The 2006 FIFA World Cup Germany: Flexibility and the competitive advantage
- Avaya was one of a handful of providers as Official Convergence Communication Provider of the 2006 FIFA World Cup Germany. The challenge was to provide highly flexible, easy to deploy and manage converged communications for the German Football Local Organising Committee (LOC) - one of the driving forces behind the...
- Tags: Germany, Competitive Advantage, FIFA, Avaya Inc., World Cup, VOIP, Telecommunications, Networking
- Case studies
Harnessing the power of waves
Planting solar gardens
Fill your car for $1.10 a gallon?