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- How to develop and maintain client relationships
- Read Kevin Eikenberry's 10 suggestions for fostering important business relationships with your consulting clients. by Mary Weilage
- Blog posts 2008-07-14
- Daiwa Securities SMBC Europe Limited Uses Salesforce to Boost Client Relationships
- Daiwa Securities SMBC Europe Limited ("Daiwa") is a wholly owned subsidiary of Daiwa Securities SMBC Co. Ltd. In the rapidly moving capital markets business, one can't stop talking to a client just because a salesperson is out for the day. The company needed a Client Relationship Management CRM system that...
- Case studies
- The five fundamentals of IT consulting
- Rick Freedman offers advice and observations from his book The IT Consultant: A Commonsense Framework for Managing the Client Relationship. See what you can learn about building a solid foundation for good consultant-client relations. by TechRepublic
- Blog posts 2008-10-31
- 10 ways to improve your client relationships
- Your clients are your business -- so a key part of being successful is cultivating a healthy relationship with them. This list will help guide you as you develop and maintain the relationships that will allow your business to thrive. by Kevin Eikenberry
- Blog posts 2008-07-11
- Satuit Sees 59% Traffic Increase to Software-as-a-Service Application While Doubling Subscriber Capacity
- Founded in 1994, Satuit Technologies, Inc. - based in Massachusetts - is a global leader in On-Demand and On-Premise vertical market Sales Force Automation SFA and Client Relationship Management CRM solutions. At end of 2006, an important Australian client was experiencing poor performance when it accessed Satuit's CRM suite over...
- Case studies 2008-01-01
- The five fundamentals of IT consulting
- Pulling concepts from his book, The IT Consultant: A Commonsense Framework for Managing the Client Relationship, Rick Freedman explains the five fundamentals of IT consulting. This download addresses the complexities of providing your advice and service to clients; it can also help you fine-tune your approach and strengthen your client...
- Download resources 2008-10-31
- 10 ways to improve your client relationships
- One thing is true for all consultants: If we have any work, we have clients. And one of our most important roles is to maintain and enhance our relationship with them. Here are some suggestions to help you foster those important business relationships.This download is also available as an entry...
- Download resources 2008-07-11
- Moore Consulting Group Enhances Client Relationships With the 3Com Unified Wired and Wireless Gigabit Switch
- Moore Consulting Group, based in Tallahassee, Florida, is nationally ranked as one of the top 110 PR firms by PRWeek. Its network was struggling to support its integrated communications Services-public relations, marketing and advertising activities. The company's legacy wired 10/100 network was burdened by the high volume of large file...
- Case studies 2007-09-01
- U.K. Law Firm Improves Client Relationships With Customer Management Tool
- Leading United Kingdom law firm asb law wanted to better manage and strengthen client relationships, drive profits, and create a single source of data for its business. Working with Microsoft Gold Certified Partner Aspective, the company chose Microsoft Dynamics CRM 3.0 because it was easy to use, fast to adopt,...
- Case studies 2008-02-01
- H&R Block Expands Client Relationships With Automated Government Benefits Application Process
- A significant number of low-income families are unaware of or do not have the physical ability to easily access government benefits and therefore do not claim the benefits to which they are entitled by law. Many of them file their tax returns with H&R Block, which recognized the opportunity to...
- Case studies
- Mediaweave Strengthens Client Relationships With Sage CRM
- Since 1983, Woonsocket, Rhode Island-based Mediaweave has been designing, creating, and implementing marketing and communication support tools for organizations worldwide, including Sony, Wal-Mart, Bacardi, Folgers, the San Diego Chargers, AT&T, American Express Travel, Harley-Davidson, AOL, and others. Burdened by a rapidly expanding database that could no longer satisfy its requirements,...
- Case studies
- International Law Firm Uses CRM for Effective Marketing and Deeper Client Relationships
- The largest law firm in the Dominican Republic, Pellerano & Herrera was founded in 1952 and handles more than 10,000 cases annually from clients in 110 countries. With an extensive and fast-growing client base, Pellerano & Herrera sought a CRM solution that could centralize client data; help the firm retain,...
- Case studies
- Negotiate Client/Consultant Agreements
- Keeping the client relationships on track is hard work. This webcast shows how to keep the client relationships going strong - before and after the deal is signed. Follow the tips presented in this webcast for smooth negotiation, and see how to use Microsoft Office Word 2003 templates to prepare...
- Webcasts
- Client management tips for freelance support pros
- If you are new to running your own business, structuring your client relationships can be tricky. Here is how to set the right tone. by William Jones
- Blog posts 2009-04-02
Additional Resources
- Turning around a nightmare client relationship
- As a consultant, you often must deal with less-than-cooperative clients. See one consultant's suggestions for saving a client relationship. And read another's sample "out clause." It may save you from those relationships you can't salvage.The problems you face with a nightmare client may seem insurmountable, but you can rebuild the...
- Technical articles 2002-05-15
- Client management skills help on-site contractors succeed
- Onsite contractors need good client management skills even if they're not directly responsible for managing the client. Effectively managing client expectations helps projects succeed and burnishes the contractor's reputation.Who’s responsible for managing the client when a contract agency places an on-site contract IT employee? It’s a difficult balance that depends...
- Technical articles 2002-09-27
- Member offers three-step strategy for coping with a difficult client
- Getting out of a difficult client relationship is a popular topic of conversation in the IT Consultant Republic. One member offers her advice on how to make a graceful exit and keep your reputation intact.Dealing with nightmare clients—whether that means departing gracefully or salvaging the relationship—was the subject of a...
- Technical articles 2002-06-10
- Use these guidelines to clearly establish your relationship with a subcontractor
- So you've hired a subcontractor to help you with a project. Now you have to set up clear expectations and an understanding with your clients as to how the relationship will work. We'll show you how it's done.If you’ve decided to work with a subcontractor and you’ve found the right...
- Technical articles 2001-06-21
- Follow these rules to improve your client relationships
- Without clients, you'd be out of business. Columnist Kevin Eikenberry offers ten tips to help you preserve good relationships with clients.One thing is true for all consultants: If we have any work, we have clients. And one of the most important roles we have is to maintain and enhance our...
- Technical articles 2000-08-22
- Troubleshooting the consulting relationship
- The project seems to be going well, but the client still isn't happy. Is there anything you can do? Yes, says author and consultant expert Rick Freedman. Join us as Rick offers tips for dealing with difficult and high-maintenance clients.TechProGuild held an online chat on Sept. 28, 2000. Rick Freedman...
- Technical articles 2000-12-20
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