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- Workspace chaos
- Common threadThis all looks very familiar but I notice two things that are common to most of these pictures, my office and those of my friends.1. We tend to run our PCs with the covers off.2. We have scribble sheets and post-it notes everywhere.didn't you know?1) That a clean desk...
- Tags: cjmiller@..., clean desk, hardware, workspace chaos
- Discussion threads 2005-12-12
Additional Resources
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- Tags: Service Desk, It Services
- White papers 2005-08-24
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- Tags: Information Technology, Strategy, Management
- White papers 2006-08-14
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- PMCreating A Help Desk
- Tags: IT Help Desk Survival Guide, Meet help desk, Second Edition, help desk managment, ronbhs@..., it management, help desk, information technology
- Discussion threads 2006-08-12
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- Changepoint PSA and Help Desk
- Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...
- Tags: Call centers, help desk, Changepoint PSA
- Discussion threads 2005-02-07
- Desk Doctor (Low Resolution) (exe)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-02-08
- Measure help desk performance more effectively
- This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look...
- Tags: Performance, McGraw-Hill Companies, Help Desk Performance, Help Desk, Call Centers, It Operations
- Book chapters 2005-07-06
- Desk Doctor Low Resolution OSX (dmg)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendinitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-06-07
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Tags: Client, CompuCom, Help Desk, Call Centers, It Operations
- Case studies
- AmberCat Help Desk (exe)
- AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for your help desk staff. A tree view of customers, sites, contacts, and equipment provides a way to both...
- Tags: Help Desk, Call Centers, E-mail, It Operations, Online Communications
- Software downloads 2006-03-17
- Help Desk Package
- Hi,I am looking for the best Help Desk software package out there would take care of not only my help desk need but also my IT Inventory. I would like to have something better than TrackIT.Thanks!RE: Help Desk PackageWe are implementing a package called Connectwise (www.connectwise.com). It looks...
- Tags: melomane, help desk, Help Desk Package
- Discussion threads 2007-01-26
- Trends 2005: IT Service Desk
- In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to be the hot topic at IT service desk conferences, and every new release of service desk software stresses ITIL compliance. Embracing best practices is always...
- Tags: Service Desk, Information Technology, ITIL, It Services, Process Improvement, Strategy, Quality, Business Operations, Management
- White papers 2004-11-01
- The Benefits of a Single Point of Contact
- In ITIL, the service desk function performs a number of critical tasks. To say it is simply the traditional help desk renamed does not do the service desk justice. In many respects, the service desk's role as the single point of contact is one of the most important facets because...
- Tags: Service Desk, Benefit, It Services
- White papers 2006-08-10
- 10 ways to convince your staff to use the help desk
- Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel comfortable with help desk operations. Here are 10 practices your help desk can use to improve...
- Tags: Jeff Dray, Help Desk, Call Centers, It Operations
- Download resources 2008-02-21
- The 12 most dangerous species of help desk callers
- Support techs are well aware that end users come in all shapes and sizes. Thanks to IT pro Jeff Dray, they now can be classified. Download this list of help desk caller species for a lighthearted look at the folks who keep the help desk hopping.
- Tags: TechRepublic Inc., Species, Help Desk, Call Centers, It Operations
- Download resources 2001-09-19
- BMC Remedy Help Desk
- Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. It also indicates which business services are impacted by a given...
- Tags: BMC Software Inc., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Operations
- Webcasts
- BMC Remedy Help Desk
- Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. It also indicates which business services are impacted by a given...
- Tags: BMC Software Inc., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Operations
- Webcasts
- Know your workplace obligations
- Clean and sharpShould be the Lemma of any industry, on any manager desk, on any Service position.NHMBefore any of these, trust...because the boss may have bosses, and the subordinate may be a boss. When the boss's boss says "Do this, but y
- Tags: it management, herrmanso@..., subordinate, supervisor, workplace
- Discussion threads 2006-11-28
- Macros (exe)
- Macros - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (F1, F2.) it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your...
- Tags: Macro, Help Desk, Call Centers, It Operations
- Software downloads 2006-10-26
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