17 Resources for

citizen

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State Government of Veracruz, Mexico Enhances Citizen Service With Integrated IT Infrastructure: The electronic government project is intended to place citizens at the center of all government actions. The state's geographic complexity and lack of an internal communication infrastructure between localities impeded communication and interaction between government entities and citizens. The governor of Veracruz, aware of these challenges, mandated the creation of...; Tags: IT Infrastructure, Citizen, Oracle Corp., Information Technology, Government, Vertical Industries, Strategy, Enterprise Software, Software, Management; Case studies 2008-03-01
A Unique Realization in Public Services at Flemish Government Contact Center: In the late 90s, the Flemish Government put transparency and easy accessibility for all citizens high on its agenda. The goal was to serve citizens in a professional, user friendly manner and address all questions regarding the Flemish Government. Citizens expected to be served via other communication channels besides high-quality...; Tags: Citizen, Capgemini, Government, Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies 2007-09-03
Egypt Establishes E-Government Infrastructure: With roughly 76 million citizens, the Arab Republic of Egypt is one of the most populated countries in Africa. The services once offered by the Egyptian government were largely manual, which made completing routine procedures difficult and time consuming for everyone involved. The country needed a faster, more efficient service...; Tags: Citizen, Microsoft Corp., Egypt, E-government, Government; Case studies 2007-08-01
Mogu Mogu (exe): The citizens of Mogu Mogu have lost their way homes. Now it is up to you to guide them to the their houses. Can you do it before time running out?. Guide the citizens through this fast paced action puzzle game. Two modes available: Standard and Bombastic. Each mode has...; Tags: Citizen, Mode, Games, Personal Technology; Software downloads 2007-01-17
Z Mini Game 9--World of Blaargen (exe): World of Blaargen is #9 in the Z Mini Games series. This game is too odd and abstract to fully explain. You are a citizen in the world of Blaargen. You must collect the magical stuff to get your name on the low score board. Requires a very powerful computer.; Tags: Citizen, Corporate Governance, Productivity, Games, Business Operations, Corporate Law, Personal Technology; Software downloads 2006-04-11

Risk Management for E-Government Project: Information Technology IT can satisfy the "Needs and wants" of citizens. However, the Government sector must grasp new ways of thinking, new ways of doing business, new alliances and new technology. This is vital in order to give citizens the services they want, the way they want them and when...; Tags: Citizen, Social Science Electronic Publishing Inc., Risk Management, E-government, Strategy, Government, Management; White papers 2006-02-07
Getting Started With Citizen Relationship Management (CRM): Citizen Relationship Management is derived from the commercial concept commonly referred to as Customer Relationship Management, or CRM. CRM can be best described as a business culture and philosophy to gain insight about customers, understand their needs, and proactively meet them while building a stronger relationship with the customer. Over...; Tags: Concept, Citizen, U.S. General Services Administration, Citizen Relationship Management, Government, Advertising & Promotion, Customer Relationship Management (CRM), Vertical Industries, Enterprise Software, Marketing, Software; White papers 2005-08-09
Fairfax County Government Customer Relationship Management: Staff Productivity and Efficiencies/Customer Responsiveness: The ultimate goal with CRM is to provide the County with an enterprise-wide full function distributed Constituent Contact Center solution that offers citizens virtual one-stop customer service within the County by organizing the tracking and monitoring of communications, cases, contacts, events and complaints. Over time, Enterprise CRM technology and the...; Tags: Citizen, CRM, Government, Customer Relationship Management (CRM), Advertising & Promotion, Vertical Industries, Enterprise Software, Software, Marketing; White papers 2005-08-09
Dakota County 2005 Strategic Technology Plan: Dakota County recognizes that quality information services are a key contributor to the County's vision of creating a premier place for the citizens to live and work. Dakota County is committed to leveraging technology to enable County staff to provide effective, efficient, and responsive service and for citizens to actively...; Tags: Citizen, Vision, Dakota County, Government, Strategy, Management; White papers 2005-05-31
Sim City 2000 (zip): SimCity 2000 allows the user to build and manage a metropolis. You're given a plot of barren land to zone into industrial, residential, and commercial areas where people work, live, and play. Lay roads, subways, highways, and railroads to connect the zones and watch your city grow as citizens immigrate....; Tags: Citizen, SimCity 2000, Healthcare, Vertical Industries, Benefits, Enterprise Software, Software, Human Resources; Software downloads 2003-11-07
SimCity 2000 DOS (zip): SimCity 2000 allows the user to build and manage a hustling and bustling metropolis. You're given a plot of barren land to zone into industrial, residential, and commercial areas where people work, live, and play. Lay roads, subways, highways, and railroads to connect the zones and watch your city grow...; Tags: Citizen, DOS, SimCity 2000, Healthcare, Vertical Industries, Benefits, Enterprise Software, Software, Human Resources; Software downloads 1996-10-18
Donation and Portals Enable Nonprofit Agency to Bridge the Digital Divide for 600,000 Citizens: The San Diego Futures Foundation faced a daunting challenge: to support the county's e-government goal of connecting citizens with healthcare, jobs, education, and technology. Supported by a Microsoft donation of nearly U.S. $1 million in software, the foundation developed two portals: one for use by the citizens of San Diego...; Tags: Citizen, Agency, Extranet, Microsoft Corp., SDCommunities.net, Extranet Portal, Portals, E-government, Web Technology, Networking, Internet, Government; Case studies
French Polynesian Citizens Enjoy Improved Services With Standardised IT Environment: The Presidency of French Polynesia needed to optimise its IT environment to provide its employees with the best possible working conditions. A strict budget and a reduced IT team made this difficult, however. With a Microsoft solution based on Visual Studio .NET and a licence agreement tailored to its needs,...; Tags: Citizen, Information Technology, Microsoft Corp., Microsoft Development Tools, Strategy, .Net, Development Tools, Software Development, Software/Web Development, Management; Case studies
Council Offers Citizens Targeted Services With Customer Relationship Management Solution: South Gloucestershire Council SGC in southwest England provides local government services to more than 250,000 citizens. SGC wanted to replace its custom-made Customer Relationship Management CRM system, which lacked the features needed to deliver citizen-centric services in line with the government's transformation agenda. To deliver a system that combined ease...; Tags: Citizen, Council, Microsoft Corp., CRM, Microsoft Dynamics Customer Relationship Management, Advertising & Promotion, Customer Relationship Management (CRM), Government, Enterprise Software, Marketing, Software; Case studies
Centralised IT System Delivers Enhanced Public Services for Citizens in Romania: Mehedinti District Council delivers public services to citizens in the Mehedinti region of Romania. Traditionally, these services depend on paper processes that require citizens to visit local authority offices in person. To address this, the council joined forces with CG&GC Intelligent Technology and a number of other business partners to...; Tags: Citizen, Information Technology, Microsoft Corp., Romania, Mehedinti District Council, GIS, Portals, Corporate Law, Microsoft Windows, Web Services, Software, Internet, Business Operations, Operating Systems, Enterprise Software; Case studies
Using Network Technology to Advance Mexico's Good Government Agenda: Citizens' needs are at the heart of Mexico's drive to transform itself into a connected government that promotes public trust and cost-effective service delivery, and the challenge is not only to offer more information to constituents, but to utilize a multi-channel approach to put them in direct contact with the...; Tags: Citizen, Network, Network Technology, Cisco Systems Inc., Mexico, Government, Vertical Industries, Enterprise Software, Software; Case studies
Policy-Based Citizen Portal Solution: Novell policy-based citizen portals "intelligently" authorize or prevent information access based on citizen or employee identity and government policies. For example, a citizen's request for information can be analyzed and fulfilled within the required timeframe based on his or her credentials and relevant regulations and policies - without time-consuming manual...; Tags: Novell Inc., Citizen, Policy, Portals, Web Technology, Internet; White papers

Additional Resources

Portugal Creates Interoperability Framework to Simplify Citizen/Government Interaction: The Portuguese government is working to make Portugal one of the world's leading information societies. The Agency for the Modernization of the Public Administration AMA is chartered with leading digital initiatives across Portuguese society, including introducing e-government services. The agency worked with Microsoft, Accenture, and Siemens IT Solutions and Services...; Tags: Microsoft Corp., Framework, Portugal, E-government, Government, Vertical Industries, Advertising & Promotion, Enterprise Software, Software, Marketing; Case studies 2007-10-09
From Portal to TouchPoint: Brescia's Concept of Citizen Relationship Management: Brescia City Council in Italy has deployed new IT infrastructure to improve communications with local citizens and businesses. Microsoft Content Management Server 2002 was chosen to enhance the management of online resources. Now, each operational division maintains and publishes its own Web content, reducing costs and ensuring fast updates of...; Tags: Microsoft Corp., Portals, Content Management, Customer Relationship Management (CRM), Enterprise Software, Internet, Software; Case studies
Citizen Relationship Management (ZRM) - The Challenge and the Promise: Citizen Relationship Management holds out the promise of a much more effective, efficient and simple government at the service of its citizens. ZRM borrows heavily from Customer Relationship Management CRM. The latter has been defined as "customer-centric business strategies that optimize the long-term value of selected customers." Citizen Relationship Management...; Tags: Personalization, CRM, ZRM, Advertising & Promotion, Customer Relationship Management (CRM), Government, Enterprise Software, Marketing, Software; White papers 2005-08-09

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Quick Guide: Windows Group Policy: One way for help desk technicians and network administrators to reduce help desk calls and protect their networks is to limit the damage curious users ...; Buy Now

Network Administration in Windows Server 2003: While the role of a Windows network administrator would never be considered easy, you can lighten your load by knowing the ins and outs of Microsoft's ...; Buy Now