TechRepublic : A ZDNet Tech Community

1 Resources for

citizen relationship management

  • Subscribe to this listing via:
  • RSS
  • Email

TechRepublic Resources

Getting Started With Citizen Relationship Management (CRM)
Citizen Relationship Management is derived from the commercial concept commonly referred to as Customer Relationship Management, or CRM. CRM can be best described as a business culture and philosophy to gain insight about customers, understand their needs, and proactively meet them while building a stronger relationship with the customer. Over...
Tags: Concept, Citizen, U.S. General Services Administration, Citizen Relationship Management, Government, Advertising & Promotion, Vertical Industries, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
White papers 2005-08-09

Additional Resources

From Portal to TouchPoint: Brescia's Concept of Citizen Relationship Management
Brescia City Council in Italy has deployed new IT infrastructure to improve communications with local citizens and businesses. Microsoft Content Management Server 2002 was chosen to enhance the management of online resources. Now, each operational division maintains and publishes its own Web content, reducing costs and ensuring fast updates of...
Tags: City Council, Microsoft Corp., Portals, Enterprise Software, Internet, Software
Case studies
The City of Milan Is "Easier" Thanks to Citizen Relationship Management Platform
The City of Milan is an important economic, financial, and creative capital of Italy. The city has a population of about 1.3 million, and it delivers municipal services to more than 3 million people. In order to streamline call processing and deliver better municipal services, city set up a dedicated...
Tags: Microsoft Corp., Milan, Italy, Government, Telecom & Utilities
Case studies 2009-06-01
The government uses CRM: What lessons can you learn?
CRM is gaining the attention of governments wanting to start online relationships with their constituents. Learn how CRM, when paired with e-government, is taking on a new look.Customer relationship management CRM helps organizations in the public sector manage customer service. But did you know CRM can also help public and...
Tags: Advertising & Promotion, Customer relationship management (CRM), Enterprise software, Dana Norton, e-government, CRM
Technical articles 2001-02-23
Citizens Connect 1.1 (Mobile)
Citizens Connect is a cutting-edge, full-featured tool for enabling Boston's residents to capture information about the state of the City and to share that info with City Government.The captured "work-orders" are automatically inserted into the City's Citizen Relationship Management system (which is an extension of Mayor Menino's 24-hour Hotline) so...
Tags: Citizens LLC, Mobile, Boston, Citizens Connect, Team Management, Productivity, Management
Software downloads 2009-11-20
New Service Platform for Citizens Energizes Council Performance
In order to serve its citizens more efficiently and effectively, council officials in the Royal Borough of Kingston upon Thames in the U.K. have implemented a citizen-centered tracking system, built upon the Microsoft Citizen Service Platform CSP. The council is projecting 80 percent first-contact resolution rates as the system becomes...
Tags: Performance, Council, Microsoft Corp., Web Services, Application Servers, Enterprise Software, Middleware, Servers, Software, Hardware
Case studies 2008-06-01
State Attorney General's Office Uses New Technology to Improve Constituent Service
The Pennsylvania Office of the Attorney General manages a broad range of law and public safety responsibilities, including conducting criminal investigations and prosecutions, handling civil litigation on behalf of Commonwealth agencies, and dealing with consumer protection issues. For years, the agency relied on an outdated system for constituent communication, which...
Tags: Agency, Microsoft Office, Microsoft Corp., Advertising & Promotion, Marketing
Case studies 2007-12-01
Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM
Centre Wellington is the largest municipality in Wellington County and ranks among one of the fastest growing communities in the province of Ontario. To improve its citizen service delivery, Centre Wellington worked with Microsoft Certified Gold Partner Infusion Development to implement Microsoft Dynamics CRM. The Customer Relationship Management CRM solution...
Tags: Municipality, Microsoft Corp., Microsoft CRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
Case studies 2009-11-03
Portuguese Municipality Cuts Citizen Waiting Times by Half With New E-Government System
Camara Municipal de Abrantes in Portugal wanted to provide integrated and cost-effective services to its citizens online and through its caller centre and improve the quality of life for residents. Prior to 2004, customer-facing services in the municipality - such as fire and rescue, leisure, sport, and libraries - were...
Tags: Municipality, Microsoft Corp., E-government, Advertising & Promotion, Customer Relationship Management (CRM), Directory Services, Microsoft Windows Active Directory, Enterprise Software, Government, Marketing, Software
Case studies
Muscat Municipality Reduces Inspection Times by 60% With Integrated Enterprise Applications
Muscat Municipality wanted to improve inconsistent citizen service by establishing a Customer Relationship Management CRM system and obtaining a single citizen view and improve accuracy and relevancy of citizen data. The challenge was to establish automated processes for managing tenancy agreements, building contracts, parking violations, and healthcare inspections and eliminate...
Tags: Enterprise Application, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
Case studies 2008-07-01
Software Firm Quickly Builds Competitive Public Sector Portal Solution
Many municipal and regional governments lack the resources needed to build and maintain e-government portals. To help these organizations, Microsoft Gold Certified Partner Spenta Consulting built the Citizen Service Platform CSP core framework, now available as open-source software, by using the xRM business application framework. Spenta Consulting also created the...
Tags: Software, Public Sector, Business Application, E-government, Government
Case studies 2009-11-16
On-the-job strategy: How do you come across to co-workers?
On-the-job strategy: How do you come across to co-workers?article rootThe article is good at describingthe problem that occurs. However, I think there may be more to the situation. I recently worked in a place and it didn't matter how I would phrase anything. I would really spend time thinking about...
Tags: career, interpersonal skills, j.lupo@..., strategy, Sun Microsystems Inc., Wind
Discussion threads 2005-05-26
  • << Previous
  • page 1 of 1
  • Next >>


Quick Reference: Linux Commands
Reduce stress and speed up resolutions with the easiest command references right at your fingertips. You'll receive a PDF file covering Linux, packed with the most common commands you'll need and use daily.
Buy Now
500 Things Every Technology Professional Needs to Know
Did you know Microsoft's RegClean does not work with XP but you can use shareware to clean your registry? Did you know most wireless access points don't have encryption enabled by default? Did you know there are 500 tidbits of information contained in TechRepublic's 500 Things Every Technology Professional Needs to Know that will help you become a successful IT professional.
Buy Now

Popular Sanity Saver Videos