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TechRepublic Resources
- Independent Software Vendor Simplifies Sales and Business Acquisition With OBA
- Cincinnati-based Cincom Systems provides products that simplify business processes. Its customers - manufacturers of complex products - were challenged by a complicated sales and business acquisition process wherein employees used ad hoc collaborative techniques that resulted in delays and miscommunications. Difficulty accessing data from enterprise systems also impeded their productivity....
- Tags: Acquisition, Cincom Systems Inc., Sales Strategy, Mergers & Acquisitions, Sales Force Management, Corporate Law, Portals, Sales, Investment, Finance, Business Operations, Internet
- Case studies 2008-02-01
- BottomFeeder (exe)
- BottomFeeder is a news aggregator client RSS and Atom written in VisualWorks Smalltalk. BottomFeeder runs on Linux x86, also FreeBSD, PowerPC Linux, Sparc Linux, Windows (98/ME/NT/2000/XP/CE 4), Mac OS8/9, Mac OS X PPC, AIX, SGI Irix, HP-UX, and Solaris (SPARC and x86). Version 4.4 features revamped user interface.
- Tags: Cincom Systems Inc., Intel X86, Sun Sparc, BottomFeeder, Linux, UNIX, Operating Systems, Processors, Open Source, Software, Semiconductors, Hardware, Components
- Software downloads 2007-07-20
- Web Services in Cincom Smalltalk VisualWorks
- VisualWorks web services support SOA (Service-Oriented Architecture) for the delivery of services via the web. The VisualWorks virtual SOA platform provides all of the necessary components of SOA, including the host environment, consumer environment, integration and assembly environment, development environment, publishing and discovery, service-level management, security infrastructure, monitoring and measurement,...
- Tags: Web, Environment, Cincom Systems Inc., Web Service, SOA, Service-Oriented Architecture (SOA), Web Services, Channel Management, Middleware, Enterprise Software, Software, Marketing
- White papers 2006-05-01
- Customer Experience Happens in the Contact Center
- The contact center's role in a customer experience management strategy cannot be underestimated. Consumers perceive that a company's ability to respond to a problem or request has a higher influence on an excellent experience than any other attribute. That puts the contact center front and center in creating that experience...
- Tags: Cincom Systems Inc., Contact Center, Customer Experience, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2006-04-01
- Grow Your Business: The Value of Knowledge in the Contact Center
- Every aspect of modern business runs on information, and the contact center is the hub of knowledge flow, both into and out of the organization. Bringing sensible presentation and a unified view of critical business data to every agent desktop is a meaningful and critical way to rationalize the powerful...
- Tags: Knowledge, Cincom Systems Inc., Contact Center, Call Centers, Customer Relationship Management (CRM), Real Estate, It Operations, Enterprise Software, Software, Business Operations
- White papers 2005-11-01
- See, Feel, Think, Do: Creating Break-Through Ideas to Deliver the Perfect Customer Experience
- This webcast is jam-packed with real-world scenarios that illustrate how highly successful companies use the power of instinct to create differentiated and memorable experiences that keep customers coming back for more. Based on a book 'See, Feel, Think, Do - the power of instinct in business', this webcast discusses a...
- Tags: Instinct, Webcast, Cincom Systems Inc., Digital Media, Consumer Electronics, Personal Technology
- Webcasts
- Outstanding Customer Service Anywhere
- What does a three month old company that sells fine art and a 121-year old company that manufactures complex machinery have in common? The ability to deliver outstanding customer service using a hosted/on-demand contact center model. Fast and flexible, the hosted model allowed both companies to quickly adapt to changes...
- Tags: Customer Service, Cincom Systems Inc., Customer Relationship Management (CRM), Product Marketing, Call Centers, Enterprise Software, Software, Marketing, It Operations
- Webcasts
Additional Resources
- What are the little things that we forget that we already know...
- Windows and quotes. UNIX/Telnet passwords with @ signs work in ssh but not in telnet. What are the forgotten gems. LDAP irregularities interfacing UNIX and Windows.What do we often forget, that we actually know that puts the flat spot on out foreheads and round shoulders on all of us... (shrug...
- Tags: Microsoft Windows, LDAP, Programming languages, Operating systems, X-MarCap
- Discussion threads 2006-03-10
- Who benefits if Oracle buys PeopleSoft?
- By Tim LandgraveAfter PeopleSoft announced its intention to acquire JD Edwards JDE in early June, it looked like it was on track to become a dominant provider of ERP solutions, second only to SAP. Although many investors and analysts questioned whether PeopleSoft could swallow JDE without disrupting service to its...
- Tags: acquisition, benefit, Craig Conway, e Advantage, ERP, JDE, Oracle Corp., PeopleSoft Inc., SAP AG
- Technical articles 2003-07-01
- T-Systems Austria: Confident of VMware on Blades
- T-Systems Austria is one of the leading service providers of information and communications technology in Austria. The company wanted to achieve high resource utilization on x86 hardware. In order to provide the systems with the necessary performance capabilities, T-Systems chose the VMware ESX server as the virtualization solution. The T-Systems...
- Tags: T-Systems, Blade, VMware Inc., VMWare ESX Server, T-Systems Austria, Virtualization, Mainframes, Servers, Utility Computing, Performance Management, Storage Management, Storage, Hardware, Human Resources, Workforce Management
- Case studies
- An Introduction to Intrusion-Detection Systems
- Intrusion-detection systems aim at detecting attacks against computer systems and networks or, in general, against information systems. Indeed, it is difficult to provide provably secure information systems and to maintain them in such a secure state during their lifetime and utilization. Sometimes, legacy or operational constraints do not even allow...
- Tags: Information System, Intrusion Detection System, Intrusion Detection, Network Security, Strategy, Security, Networking, Management
- White papers 2000-02-17
- A Strategic Approach to Protecting SCADA and Process Control Systems
- Process Control Systems PCS refer to the overall set of systems that remotely monitor and measure remote sensors from a centralized location. These sensors also typically possess some type of automated response capability when certain criteria are met. A subset of PCS systems that manage systems over very large geographic...
- Tags: SCADA, Enterprise Software, Software
- White papers 2007-07-01
- IBM Rational Systems Development Solution eKit
- As systems increase in complexity, communication between systems and software teams becomes more and more difficult. Included in this kit are educational white papers, customer examples, tutorials, informative webcasts and best practices for designing, building and managins systems from start to finish, at every stage in your projects.
- Tags: Team, IBM Corp., Team Management, Management
- Resource centers 2007-12-01
- Some Security Issues of Wireless Systems
- Wireless systems have found wide acceptance in many industries such as military and healthcare. These systems appear under a variety of architectures including fixed networks, cellular networks, and ad hoc networks. This paper surveys some security problems, of interest to researchers, in wireless systems when used in these environments. Most...
- Tags: Wi-Fi, Security, Wireless
- White papers 2005-03-11
- Managing Payment Systems in Banking Using HP OpenView Solutions
- This paper explored the broad capabilities of the HP OpenView management functionality that apply to the payment systems for the financial institutions. These systems are large and complicated, as they use many different types of applications on many different, though interlinked, systems. Those systems can be made up of a...
- Tags: Payment, Hewlett-Packard Co., Banking, HP OpenView, Operational Accounting, Finance
- White papers 2006-07-01
- T-Systems Relies on MySQL
- T-Systems is a leading German full service provider of information and telecommunications technology. In addition, T-Systems is one of the top system integration companies. T-Systems Integration used MySQL to develop a web front-end and a back-end order processing application for Westfalia Wekzeugco GmbH. In addition, T-Systems migrated the database behind...
- Tags: T-Systems, MySQL, Open Source, Databases, Enterprise Software, Software, Data Management
- Case studies
- Vulnerabilities of Intrusion Detection Systems in Mobile Ad-Hoc Networks - The Routing Problem
- Intrusion detection systems is one of the most active fields of research in Mobile Ad-hoc Network's MANET field. This systems are usually focused on detecting problems with the routing systems to prevent DoS and Man-in-the-middle and, despite of the amount of papers written which try to solve, many of them...
- Tags: Mobile, Network, Vulnerability, Helsinki University, Intrusion Detection System, Intrusion Detection, Network Security, Security, Networking
- White papers 2006-11-21
- Cheap GPS Systems
- There are several cheap GPS systems nowadays. Those GPS systems are said "Cheap GPS systems" in the sense that those "Cheap GPS systems" are only offered with the price of less than 119 compared to the other GPS systems that reached the price of 299.99 and above. Among those many...
- Tags: Garmin Ltd., GPS, Handhelds, Consumer Electronics, Personal Technology, Hardware
- White papers
- Analysis of the Effects of Related Parameters on Capacity of CDMA Systems
- Using the CDMA systems in satellite communications especially in LEO satellites is rapidly growing. This is due to advantage of spread spectrum techniques used in CDMA systems and their higher capacity in compare to FDMA and TDMA systems. Calculation of capacity in CDMA is usually done with the consideration of...
- Tags: CDMA, Satellite Communication, Satellite, Analysis, Network Technology, Cellular Phones, Networking, Consumer Electronics, Personal Technology
- White papers 2005-02-12
- EARP Working Paper Ms102: It Governance Maturity in Electric Utilities - COBIT Assessments of Administrative Systems and Operation Support Systems
- Industrial companies face a situation where information systems are increasingly integrated. A growing problem is how information and related technology should be governed when systems are merged. This paper uses the principles of IT governance to evaluate the governance maturity of administrative systems and operation support systems at an electric...
- Tags: Maturity, IT Governance, Strategy, Management
- White papers 2005-06-29
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