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- Computacenter Case Study: Surrey County Council
- When Surrey County Council began its foray into e-government, it identified the need for an upgrade of its non-standardised desktop environment. In addition to its e-government objectives, the council also wanted to reduce the total cost of ownership of the infrastructure. A lack of internal resources led Surrey County Council...
- Tags: Computacenter, E-government, Government
- Case studies
- PRINCE2 Case Study: The Cheshire Constabulary
- PRINCE2 is a project management method. It is a structured approach, which can be tailored for use on any type or size of project. The Cheshire Constabulary have been using PRINCE2 since 1996. This Case Study describes their experiences. PRINCE2 is used to implement Cheshire Constabulary's Corporate Strategy 'to provide...
- Tags: PRINCE2, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- Case studies
- Touchpaper Helps Staffordshire County Council Realise New Vision for IT
- Staffordshire County Council serves a local population of 800,000 people, employing more than 30,000 staff. The council's overall aim is to make Staffordshire an even better place to live, work, visit and invest and is responsible for all the major public services within the county. The goal of Staffordshire County...
- Tags: Service Desk, Information Technology, Council, Vision, Touchpaper Software, Staffordshire County Council, It Services, Strategy, Management
- Case studies
- Northumberland County Council Streamlines Back Office, Cuts Costs, and Improves Customer Value
- Northumberland County Council is one of the largest councils in northeast England. The council wanted to reengineer back office financial management and purchasing processes to comply with government's Best Value Performance Indicators for cost, efficiency, and quality. The challenge was to cut overhead and improve customer service by giving citizens...
- Tags: Oracle Corp., Council, Back-office, Northumberland County Council, Financial Management, Financial Accounting, Operational Accounting, Investment, Enterprise Software, Financial Planning, Finance, Software
- Case studies
- Nortel Networks Case Study: Hertfordshire County Council
- Hertfordshire County Council is one local authority that most definitely thinks 'Business'. Its 'The way we work' initiative is designed to enable more than 4,000 staff at the Council to operate like a cutting-edge enterprise, with greater flexibility and enhanced collaboration in order to meet the needs of its constituents...
- Tags: Nortel Networks Corp., Hertfordshire County Council, Nortel Ethernet Routing Switch 8600, Nortel VPN Gateway 3050, Ethernet, VOIP, Networking, Network Technology, Telecommunications
- Case studies 2008-02-12
- Green Thinking Makes Financial Sense at Staffordshire County Council
- Sustainable management of waste is a core element in the UK Government's policy to protect the environment. Organisations such as Staffordshire County Council, which provides services to 800,000 people in the English Midlands, have made a commitment to minimising waste and pollution as part of their overall environment policy. The...
- Tags: Hewlett-Packard Co., Financial, Environment, Council, Printers, Hardware, Peripherals
- Case studies
- Hampshire County Council Expedites Social Services With Mobile Computing
- The County Council needed to expedite delivery of services by providing the staff with speedy, remote access to their centralized database, which would allow the staff to review cases and enter data from offsite locations. The IBM Integrated Technology Services team recommended an infrastructure based in part on IBM WebSphere...
- Tags: Mobile, Network, Mobile Computing, IBM Corp., LANs, Wireless, Wi-Fi, Remote Access, Networking, WANs, Advertising & Promotion, Marketing
- Case studies
- Norfolk County Council Saves Thousands of Pounds a Year Through Process Efficiencies
- Norfolk County Council, the local authority for Norfolk, United Kingdom, provides a wide range of services for people who visit or live, work, or do business in the county. The county wanted to replace aging, costly, heavily customized systems running on an expensive mainframe with a modern, integrated system. The...
- Tags: County, Oracle Corp., Payroll, Operational Accounting, Finance
- Case studies
- Somerset County Council Helps Itself to a Virtualized IT Platform
- Somerset County Council has provided a wide range of services to the public for more than 100 years. The council was facing an increase in the number of physical servers was causing both management and environmental issues, the latter in terms of power usage and cooling demands. This was solved...
- Tags: Information Technology, Council, EMC Corp., Somerset County Council, Server Consolidation, Servers, Storage, Hardware
- Case studies
- Data Domain Case Study: Lancashire County Council
- Lancashire County Council stores about 100 terabytes of backup data. With consistent growth in its data stores and its backup tape library reaching capacity, it had become apparent that a re-evaluation was needed of its backup infrastructure before investing more money. Following the evaluation and subsequent contract award, the council...
- Tags: Council, Data Domain, Backups
- Case studies 2008-06-01
- Combine Inventory Management With Fast and Efficient Fixes
- The Cheshire Building Society Cheshire Building Society is one of the UK's top regional building societies with assets in excess of £3.6 bn. In order to help to ensure the Society was compliant with regard to it's Software Licensing, the Cheshire wanted to improve upon the existing paper based licence...
- Tags: Asset, Software, Inventory Management, Cheshire Building Society Cheshire Building Society, Asset Management, Tools & Techniques, Operational Planning, Business Operations, Management
- Case studies
- County Council Improves Internet Security With Integrated, Easy-to-Manage Solution
- Warwickshire County Council provides a range of services for the citizens of Warwickshire, a county in central England. The ICT Development Service of the Warwickshire Local Authority provides IT solutions to the 250 schools in the county. In 2006, the national government asked all local authorities to improve Internet monitoring...
- Tags: Information Technology, Microsoft Corp., Internet Security, Information And Communication Technology, County Council, Warwickshire County Council, Internet, Strategy, Network Security, Security, Management, Networking
- Case studies 2007-08-08
- Stockholm County Council Creates Solid Foundation for Improving Patient Care and Optimizes IT Resources
- Stockholm County Council provides healthcare services to 1.9 million citizens in the county of Stockholm in Sweden, which represents 20% of the country's population. The challenge was to develop a single, longitudinal electronic healthcare record for every patient, enabling a consistent 'continuum of care' throughout the patient's lifetime and provide...
- Tags: Patient, Information Technology, Health Care, Stockholm County Council, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies
- Council Improves Productivity, Information Access With Document Management System
- The Cork County Council Planning Department is responsible for evaluating planning applications for Cork County, Ireland. The rapid growth of building developments in Cork County has resulted in a twenty per cent year on year increase in the volume of planning applications. Due to government staff number restrictions and statuary...
- Tags: Microsoft Access, Council, Microsoft Corp., Cork County Council Planning Department, Document Management, Content Management, Managerial Accounting, Groupware, Enterprise Software, Software, Finance
- Case studies
- Shaping the Storage Landscape With an Information Lifecycle Management Approach
- Somerset County Council provides service and support that touches all aspects of daily life covering education, healthcare, social services and law enforcement, transportation, planning, fire and ambulance services, and a host of others. With increasing application development and general growth in activity, data storage requirements began to rise and the...
- Tags: Information Lifecycle Management, StorageTek, Somerset County Council, Storage, Hardware
- Case studies
- Cornwall County Council Standardises Its IT Systems With the Help of Altiris Deployment Solution
- Cornwall County Council, Cornwall's local government body providing services from school education to road salting, is in the process of migrating its entire IT infrastructure to Windows XP and Windows 2000 Server, involving the roll-out of more than 3,000 clients and approximately 100 servers between March and December 2002. Altiris...
- Tags: Information Technology, Altiris Inc., Altiris Deployment Solution, Microsoft Windows, Microsoft Windows 2000, Strategy, Servers, Operating Systems, Software, Management, Hardware
- Case studies
- BMC Remedy Delivers Service Management Payback in 12 Months at East Sussex County Council
- When the East Sussex County Council looked to replace their existing service management system, they chose BMC Remedy Service Management solutions after evaluating several offerings. The BMC applications have streamlined the processes surrounding service desks, asset management, change management, and service level agreements, making it easier for the Council's 4,000...
- Tags: BMC Software Inc., Service Management, Remedy Corp., It Management, It Services, It service Management
- Case studies
- Denbighshire County Council Selects Eventia Suite to Simplify Security Management
- Denbighshire County Council in North Wales, United Kingdom serves a local population of 93,000. The challenge for the council's IT team was sorting through the huge volumes of log data produced by its security and network devices every day. The council's IT team needed a Security Information and Event Management...
- Tags: Check Point Software Technologies Ltd., Council, Security Management, IPSec, Security, Networking
- Case studies 2008-09-05
- Touchpaper Case Study: Staffordshire County Council - Education Joint IT Unit (EJITU)
- The Education Joint IT Unit EJITU is one of 5 IT support units within Staffordshire County Council, all of whom use the Touchpaper HelpDesk system. The EJITU help desk and support teams very much see themselves as service providers. The team took an active role in the development of the...
- Tags: Education, Team, Information Technology, Query Tool, Help Desk, Call Centers, Team Management, It Operations, Management
- Case studies
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