changepoint psa

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Changepoint PSA and Help Desk

Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...

Tags: Call centers, help desk, Changepoint PSA

Discussion threads 2005-02-07

Additional Resources

Projected Service Availability (PSA) for ITIL Change Management

Hi All,Hope everyone had a fabulous Easter and got lots of chocolate. I'm looking for some help with PSA's; I'm trying to improve the Change Management process in my workplace. I've already introduced formalised CAB meetings, change approval and an FSC and feel the next step would be to provide...

Tags: IT Services, Projected Service Availability

Discussion threads 2006-04-20

The Total Economic Impact of the Compuware Changepoint Solution

In February 2005, Compuware commissioned Forrester Consulting to examine the total economic impact and potential Return On Investment ROI organizations may realize by adopting Compuware Changepoint, an IT governance and management solution. The study discussed in this paper illustrates the financial impact of implementing Compuware Changepoint within an IT organization....

Tags: Changepoint Corp., Compuware Corp., Forrester Research Inc., Hardware Upgrade, Strategy, Roi/Tco, Hardware, Management, Finance, Managerial Accounting

White papers 2005-09-29

Five expert opinions about the PSA market

What's the future of the Professional Service Automation market? See what the experts have to say about these applications that manage everything from time to customer relationships.Companies offering the latest in Professional Service Automation PSA are bombarding service industries, including IT consulting. PSA promises streamlined service allocation for everything from...

Tags: Enterprise resource planning (ERP), Enterprise software, Strategy, Beth Blakely, Professional Service Automation

Technical articles 2000-10-31

Dell Implements Microsoft and Changepoint to Build a Comprehensive Knowledge Management Solution

When Dell Technology Consulting DTC-the consulting and implementation services arm for Dell Corporation-faced a growing need to run its consulting business more efficiently, it turned to Changepoint to provide a solution. Changepoint Professional Services Automation software integrated key business processes such as marketing and sales management, engagement management, project management,...

Tags: Dell Computer Corp., Changepoint Corp., Knowledge, Microsoft Corp., Consulting, Compuware Corp., Knowledge Management, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting

Case studies

Research Index: Five PSA solution resources

If you're planning to hire a professional services automation vendor, check out the offerings in TechRepublic's Research Index. Here are five great resources that will help you make an informed decision when choosing a PSA vendor.If you’re wondering how you’re going to properly allocate staff time between on-site crisis management,...

Tags: Beth Blakely, professional services, professional services automation, Aberdeen Group Inc., professional services automation solution

Technical articles 2000-11-06

Download our checklist for evaluating PSA software vendors

Whether you're worried about profitability or you're trying to exploit growth opportunities, professional services automation software can help. But which products will meet your needs? This checklist will help you target the right PSA vendors.Professional services automation PSA is all about helping you facilitate the processes of managing staff, tracking...

Tags: Mary Ann Fitzharris, Professional Services Automation, professional services

Technical articles 2000-03-30

Financial firm gets rapid payback with portfolio management solution

Knowing the status of their IT projects is always critical for corporations. But when a company is running hundreds of IT projects simultaneously in 20 major locations, keeping a finger on the pulse of projects becomes increasingly complex—and essential. To accomplish this goal, many companies turn to Professional Services Automation...

Tags: David Southgate, financial, Niku Corp., professional services, Professional Services Automation, Textron Financial

Technical articles 2003-05-06

Consulting firm gains greater efficiencies, strong ROI using PSA software

Though tech spending is tight, enterprises are still grabbing new technologies that drive business efficiencies. That's exactly what one global consulting-driven enterprise gained when it pulled in a professional services automation application.Despite 2002 being a restrained year for IT expenditures, one type of enterprise software, professional services automation PSA, appears...

Tags: Tools & Techniques, consulting, ROI, software, David Southgate, professional services automation, professional services, EXE

Technical articles 2002-10-21

Texas Instruments Case Sudy: RFID--Key to Container Positioning System at Port of Singapore

The Port of Singapore PSA tracks many thousands of multi-ton cargo containers daily, and also manages arrivals and departures of up to 50 ships. The smallest error might send a container to the wrong destination in the shipyard, resulting in delayed departures or incomplete shipments. To avoid these problems, PSA...

Tags: Container, Positioning, Texas Instruments Inc., Singapore, RFID, Wireless, Security, Biometrics

Case studies

Changepoint 8.0 turns the IT department into a service business

The idea that an IT department is merely an expense line item on an income statement is antiquated. Perhaps this old mindset reflects back to a time when mainframes ruled the corporate landscape and the IT department’s only job was to dole out data to other areas of the company...

Tags: Changepoint Corp., information technology, IT Department, Jim Wells MBA, software, workflow

Technical articles 2003-06-09

Content and Business Processes Integration for the Largest Container Transshipment Hub Using Microsoft Sharepoint

The internal processes of Port of Singapore Authority PSA used two separate content management systems: the enterprise information portal managed the web content using MacroMedia Contribute while business documents were managed through Documentum. PSA wanted to bring uniformity into the access and management of all data handled by these systems....

Tags: MindTree Consulting, Business Process, Microsoft SharePoint, Microsoft Corp., Integration, Portals, Groupware, Content Management, Operational Planning, Enterprise Software, Internet, Software, Business Operations

Case studies 2008-01-24

Using the Internet for supply chain services

IT service providers and professional services organizations are using the Internet to meet customer demand for better service. Changepoint president Gerry Smith outlines a supply chain strategy for senior decision-makers.By Gerry SmithCorporate IT departments and professional services organizations PSOs are experiencing unprecedented demand for advanced, high-quality, professional services from both...

Tags: Guest Contributor, Internet, professional services, professional services organization, supply chain

Technical articles 2000-03-24

Optimal Training and Pilot Pattern Design for OFDM Systems in Rayleigh Fading

This paper deals with two major considerations for Pilot Symbol Assisted Orthogonal Frequency Division Multiplexing (PSA-OFDM) systems when operated over Rayleigh fading channels. One of them is to decide how many pilot symbols should be used and the other is where to place these pilot symbols, i.e. pilot pattern. Incorporating...

Tags: Training, IEEE, OFDM, Workforce Management, Wireless, Human Resources

White papers 2006-12-01

A download to calculate the value of PSA software

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Tags: catch_stan@..., it management, software, sss

Discussion threads 2005-11-11

Industry executive sounds off on PSA market

In this interview, Business Engine CEO John O'Neil draws strong parallels between the professional services automation PSA and customer resource management CRM markets and identifies the vendor he believes will emerge.Business Engine President and CEO John O’Neil offers his view on the direction of the professional services automation PSA market,...

Tags: Enterprise resource planning (ERP), Enterprise software, Sales force management, Matthew Osborn, industry, professional services automation, John O'Neil, ERP, professional services, Business Engine Corp., customer resource management

Technical articles 2000-09-08

Will PeopleSoft survive in the PSA market?

The nascent professional services automation PSA market doesn't have a clear market leader. PeopleSoft hopes to leverage its position as an ERP player, but not everyone thinks this strategy will work.In late February 2000, PeopleSoft unveiled its professional services automation PSA solution, challenging vendors, such as Niku, Evolve, and Novient....

Tags: Enterprise resource planning (ERP), Enterprise software, Matthew Osborn, professional services automation, professional services, PeopleSoft Inc., ERP

Technical articles 2000-08-18

Novell vice president offers PSA implementation advice

By detailing Novell's rollout of Evolve Software's ServiceSphere, Novell Worldwide Vice president of Consulting Alex Salehi offers advice on professional services automation implementation.Traditionally, enterprise resource planning ERP implementations can bring even the strongest IT infrastructure to its knees. Will the emerging professional service automation PSA solution face the same difficulties?In...

Tags: Enterprise resource planning (ERP), Enterprise software, Matthew Osborn, Consulting Alex Salehi, Evolve Software, Novell Inc., professional service automation, Novell Consulting

Technical articles 2000-07-14

Download this RFQ template for PSA software

Use this request for quote RFQ template to diagnose your clients' PSA software needs, estimate costs, and prepare the way for implementation.Your clients may soon be looking to you to find the best professional services automation PSA software solution for their growing enterprise. Are you prepared to address all the...

Tags: Tools & Techniques, Beth Blakely, professional services automation, professional services, software

Technical articles 2001-03-28

A download to calculate the value of PSA software

Download this ROI spreadsheet, provided by the Amey Group and Account4, to help you calculate hard numbers to show clients considering a PSA software solution.Acting as both salesperson and technical guru can prove to be a delicate balancing act. Consultants must not only create reasonable bids that reflect the accurate...

Tags: ROI/TCO, Tools & Techniques, Beth Blakely, professional services automation, professional services, ROI, software, spreadsheet, return on investment spreadsheet

Technical articles 2001-03-23