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- The Total Economic Impact of the Compuware Changepoint Solution
- In February 2005, Compuware commissioned Forrester Consulting to examine the total economic impact and potential Return On Investment ROI organizations may realize by adopting Compuware Changepoint, an IT governance and management solution. The study discussed in this paper illustrates the financial impact of implementing Compuware Changepoint within an IT organization....
- Tags: Changepoint Corp., Compuware Corp., Forrester Research Inc., Hardware Upgrade, Strategy, Roi/Tco, Hardware, Management, Finance, Managerial Accounting
- White papers 2005-09-29
- Changepoint PSA and Help Desk
- Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...
- Tags: Call centers, help desk, Changepoint PSA
- Discussion threads 2005-02-07
- Changepoint 8.0 turns the IT department into a service business
- The idea that an IT department is merely an expense line item on an income statement is antiquated. Perhaps this old mindset reflects back to a time when mainframes ruled the corporate landscape and the IT department’s only job was to dole out data to other areas of the company...
- Tags: Changepoint Corp., information technology, IT Department, Jim Wells MBA, software, workflow
- Technical articles 2003-06-09
- Dell Implements Microsoft and Changepoint to Build a Comprehensive Knowledge Management Solution
- When Dell Technology Consulting DTC-the consulting and implementation services arm for Dell Corporation-faced a growing need to run its consulting business more efficiently, it turned to Changepoint to provide a solution. Changepoint Professional Services Automation software integrated key business processes such as marketing and sales management, engagement management, project management,...
- Tags: Dell Computer Corp., Changepoint Corp., Knowledge, Microsoft Corp., Consulting, Compuware Corp., Knowledge Management, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
Additional Resources
- Stellent Case Study: Georgia System Operations Corp.
- Recently, Oglethorpe Power Corp., a $1 billion power company, faced a daunting information management challenge. To prepare for deregulation and improve operational efficiencies, the corporation split into three different companies - Oglethorpe Power Corp., Georgia Transmission Corp. and Georgia System Operations Corp. GSOC - and the GSOC IT department was...
- Tags: Stellent, Content Management, Strategy, Enterprise Software, Software, Management
- Case studies
- CNAME Browsing
- Hello, I am trying to use CNAME for fault tolerance. If we loose a server and workstations are mapped to an alias we just bring the new server up and update the CNAME without having to remap workstations.Scenario:I have a server called corp.mydomain.com, I would like to use the alias...
- Tags: CNAME, CNAME Browsing, Sean Ross, windows
- Q&A 2005-06-14
- Financial firm gets rapid payback with portfolio management solution
- Knowing the status of their IT projects is always critical for corporations. But when a company is running hundreds of IT projects simultaneously in 20 major locations, keeping a finger on the pulse of projects becomes increasingly complex—and essential. To accomplish this goal, many companies turn to Professional Services Automation...
- Tags: David Southgate, financial, Niku Corp., professional services, Professional Services Automation, Textron Financial
- Technical articles 2003-05-06
- Novell Case Study: CIBC Development Corporation
- CIBC Development Corporation, a wholly owned subsidiary of the Canadian Imperial Bank of Commerce, is one of Canada's leading commercial property owners, managers and investors. In early 1998, CIBC Development Corp. began making changes to its technology infrastructure. They needed a system with integrated hardware support, one that would support...
- Tags: Novell Inc., Commercial Property, Financial Services, Networking
- Case studies
- Retail Stores/Corp Office networking - How to...
- OK, I plan on getting all my retail stores on VPN to my central locationcorp office, use only internal DNS servers and Proxy servers to allow/dissallow websites and network traffic.and build an intranet site to share documentation, policies, news etc etc... internally.anyone else doing something similar?also, all my it staff...
- Tags: NETWORKING, andresk@...
- Discussion threads 2005-06-03
- Paradise Pet Salon (exe)
- This is no day at the spa! It's you versus Pet Corp in this fast paced fur flying good time. Your pet spa is competing against the evil Pet Corp. You'll turn a small corner spa into a huge success with fast and hard work. But it's not all about...
- Tags: Salon, Fur
- Software downloads 2007-09-07
- Citrix ICA connections. How to set default login page to your domain
- I have a problem with Citrix ICA connections whereby when I attempt to make a connection to the published desktop the default login environment is set to the "Workstation This computer" rather than our companies Domain. In order to fix it I have to use the drop down box...
- Tags: Citrix ICA, Citrix Systems Inc., jhussey@..., networking, windows
- Discussion threads 2006-10-23
- QUALCOMM Case Study: Synovus Mortgage Corp.
- Synovus Mortgage Corp. provides residential mortgage lending for retail, alternative and correspondent loans. Synovus needed its loan originators to be able to interface with its information systems in real time, anywhere their customers might be. Synovus' IT division worked to determine the best wireless implementation. They chose Sprint who provided...
- Tags: Qualcomm Inc., Synovus Mortgage Corp., Mortgages, Wi-Fi, Wireless, Finance, Capital Structures
- Case studies
- Firebird (exe)
- Firebird is a relational database offering many ANSI SQL standard features. Firebird offers excellent concurrency, high performance, and powerful language support for stored procedures and triggers. It has been used in production systems, under a variety of names, since 1981. The Firebird Project is a commercially independent project of C...
- Tags: RDBMS, Firebird Community, Firebird Project, C/C++, Databases, Programming Languages, Software Development, Software/Web Development, Enterprise Software, Software, Data Management
- Software downloads 2007-11-13
- How to enable Mozilla via regedit
- Hi,I have a company laptop that restricts changes to Internet Options->LAN Settings grayed out. I have recently gained admin access to the computer to install Mozilla and is still NOT able to access any public website when not connecting to the corp network. In fact when I connect to my...
- Tags: Notebooks, NETWORKING, jcg225@..., LAN Settings, Mozilla Corp.
- Discussion threads 2007-03-22
- Microsoft wins patent lawsuit over boot-up technology
- A U.S. District Court jury in Texas has ruled that Microsoft did not infringe on patents claimed by Computer Acceleration Corp., a subsidiary of patent warehousing firm Acacia Research Corp. Excerpt from Network World: The suit, filed in the U.S. District Court for the Eastern District...
- Tags: Patent, Microsoft Corp., Microsoft Windows XP, Operating Systems, Microsoft Windows, Software, Paul Mah
- Blog posts 2007-11-18
- Jerr-Dan Was Content With 2D CAD Until People Saw How Easy and Beneficial 3D Design Could Be
- Jerr-Dan Corp. makes a product one doesn't want to see up close. The company is a leading manufacturer of what's known in its industry as "towing and recovery equipment," more familiarly known as rollbacks and wreckers. Jerr-Dan Corp. wanted to use I-deas migration to NX as an opportunity to investigate...
- Tags: 3D, 2D, Siemens AG, CAD, Software
- Case studies 2007-02-01
- Computer Methods International Case Study: Medical Environmental Development Corp.
- Medical Environmental Development Corp. MEDCO Construction has been building in Texas since 1963. MEDCO had been using Libra as its primary enterprise software for operations and financials. While it was somewhat integrated, it lacked the scalability, functionality and holistic view of the enterprise MEDCO's growing business required to support its...
- Tags: Computer Methods International Corp., Enterprise Software, Software
- Case studies
- tsst corp cd/dvdw ts-h552d
- will not read any disc please help
- Tags: gavinscarpet@...
- Discussion threads 2007-08-26
- Technogym USA Corp. Enhances Customer Relationship Management and User Adoption
- As a leading provider of fitness equipment and solutions for fitness clubs and wellness providers, Technogym USA Corp. has always pushed the boundaries of technical innovation. However, tying all the different parts of the business together from sales, marketing, and software development, through manufacturing and distribution was a growing challenge...
- Tags: Oracle Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Software Development, Tools & Techniques, Sales Force Management, Enterprise Software, Marketing, Software, Software/Web Development, Management, Sales
- Case studies
- Using the Internet for supply chain services
- IT service providers and professional services organizations are using the Internet to meet customer demand for better service. Changepoint president Gerry Smith outlines a supply chain strategy for senior decision-makers.By Gerry SmithCorporate IT departments and professional services organizations PSOs are experiencing unprecedented demand for advanced, high-quality, professional services from both...
- Tags: Guest Contributor, Internet, professional services, professional services organization, supply chain
- Technical articles 2000-03-24
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