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- Centrelink's Winning Plan
- For massive Commonwealth agency Centrelink, Business Continuity Planning BCP efforts came good in the days after October 6, 2002, when fire savaged a row of shops in Warrnambool, Victoria that contained, amongst other things, the local offices of Centrelink and the Department of Human Services. As is typical with a...
- Tags: Centre, International Data Group, Centrelink, Mainframes, Product Marketing, Business Security, Customer Relationship Management (CRM), Benefits, Servers, Hardware, Marketing, Business Operations, Enterprise Software, Software, Human Resources
- Case studies
- The Executive Centre Deploys Cisco Unified Communications System to Provide Differentiating, Valued-Added and Consistent Services to Customers
- Established in 1994 as a half-floor operation in Bank of America Tower in Hong Kong's Central District, The Executive Centre has grown into Asia-Pacific's leading premium serviced office provider with 19 centres across 10 cities - all focused on addressing global business's demand for maximum office space flexibility, cost effectiveness...
- Tags: Centre, Cisco Unified Communications System, Cisco Systems Inc., Executive Centre
- Case studies
- Poison Centre Gains Real-Time Web Publishing, Better Database Management
- The New Zealand National Poisons Centre provides life-saving information about poisons and their treatment through a telephone call centre and Internet database. Open around the clock, the centre receives inquiries from health professionals, the general public, and poison centres in other countries. Lately, the database hosting provider did not provide...
- Tags: Centre, Database Management, Web-publishing, New Zealand National Poisons Centre, Storage, Databases, Hardware, Enterprise Software, Software, Data Management
- Case studies
- Is the Traditional Contact Centre Model Workable in Today's Fast-Moving Globalised Business?
- The world is changing rapidly for traditional contact centres. A new operating model is emerging to help directors and CEOs manage growing complexity and changing pressures on customer communications. Understanding the changing environment for communications is the first step to being ready to implement next generation contact centres. This paper...
- Tags: Oracle Corp., Centre
- White papers 2007-10-01
- Nope
- NopeReport them to the federal wage and labor commission. Even if you are a salary person they can only go so far. And your company has way over stepped what to expect of an employee.Please help me refute my management's ClaimsPlease help by answering these questions. I'm tired of...
- Tags: career, management's misinformation, help desk, jbaumhackl74@..., centre
- Discussion threads 2006-08-01
- Knowledge Management for Call Centres
- By any measure, call centres are a growing business, with many large organisations looking to them as the primary way of interacting with their customers.Call centres provide many business advantages, including: improved efficiency, increased hours of operation, reduced costs and greater flexibility.Perhaps the greatest challenge of running a call centre,...
- Tags: Knowledge, Centre, Knowledge Management, Business Intelligence, Strategy, Enterprise Software, Software, Data Management, Management
- White papers 2002-02-01
- Setting Up a Network
- Hi there,I work for a charitable organisation in Scotland. I have had excellent advice on Network Management before from TechRepublic. I have another query.We have a new centre opening soon. It shall have 28 PC's and 1 server. We have purchased SBS 2003 Premium as the Operating System for the...
- Tags: centre, it management, m.campbell@..., network, new centre, PC, server
- Q&A 2005-04-19
- Setting Up a Network
- Hi there,I work for a charitable organisation in Scotland. I have had excellent advice on Network Management before from TechRepublic. I have another query.We have a new centre opening soon. It shall have 28 PC's and 1 server. We have purchased SBS 2003 Premium as the Operating System for the...
- Tags: centre, domain, it management, m.campbell@..., Microsoft Windows Small Business Server, network, server
- Q&A 2005-04-19
Additional Resources
- call centre
- i have to design a call centre in 3000 sq ftwhat are the requirements of a call centredepartments needed in call centre
- Tags: ag_priya08@...
- Discussion threads 2007-08-17
- City of Amiens: Solutions for Call Centre University
- Amiens' call centre university, called SUP MEDIA COM, provides training for all people involved in call centre activities, including call centre agents, supervisors and managers, telecoms engineers and telecoms managers. The University is fully equipped with Nortel Networks' Meridian switches, and runs on the Symposium Call Centre platform throughout. They...
- Tags: Nortel Networks Corp., Amiens, University, Telephony, Telecom & Utilities, Workforce Management, Telecommunications, Real Estate, Mergers & Acquisitions, Networking, Human Resources, Business Operations, Investment, Finance
- Case studies
- Nortel Networks Case Study: Call Centre Solutions
- Call Centre Solutions Ltd. is a Call Centre Operator based in Dublin, Ireland. The challenge was to select an advanced, continuously updated, and flexible call centre platform that could support a variety of business operational requirements, business growth, and geographical expansion in a cost-effective way. The company opted to further...
- Tags: Nortel Networks Corp., Real Estate, Business Operations
- Case studies
- Computer Centre Search (widget)
- Computer Centre Search is a tool to search the UK based PC/components supplier computer centre. If your looking for parts or supplies for your computer, give us a try. This version is the first release on CNET Download.com.
- Tags: Supplier, Computer, Computer Centre Search, Productivity, Channel Management, Marketing
- Software downloads 2007-07-23
- Achieving a seamless transistion: managing your data centre migration
- Any data centre migration is a complex and potentially disruptive undertaking that involves thorough planning and execution. Global Switch has identified the key issues and has created a checklist to ensure you achieve a seamless transition when migrating your data centre. ...
- Tags: Migration, Global Switch
- White papers 2005-10-07
- Clear Focus Call Centre (zip)
- Clear Focus Call Centre is the first completely free multi-user call centre software available on the market today for Windows PC's. Clear Focus is designed with the SME in mind and offers various deployment options depending on the size of your call centre. Additionally, its multi-user capabilities allow you to...
- Tags: Clear, Clear Focus Call Centre, Clear Focus, Smb/Sme, Performance Management, Human Resources, Workforce Management
- Software downloads 2006-10-24
- Bulgarian Ministry of Transport and Communications Deploys IP-Enabled Disaster Recovery Centre
- Cisco Systems was selected to provide the network infrastructure at a new disaster recovery centre for the Bulgarian Ministry of Transport and Communications. The centre will rely on Internet Protocol IP networking to ensure critical government communications can be maintained across the nation's capital, Sofia, in the event of a...
- Tags: IP, Cisco Systems Inc., Ministry, Disaster Recovery, Networking, Data Management
- Case studies
- Achieving a seamless transition: managing your data centre migration
- Any data centre migration is a complex and potentially disruptive undertaking that involves thorough planning and execution. Global Switch has identified the key issues and has created a checklist to ensure you achieve a seamless transition when migrating your data centre. ...
- Tags: Transition, Migration, Global Switch
- White papers 2006-05-16
- Avaya Contact Centre Solution Builds a Bridge Between ChangAn Auto and Its Customers
- Chong-qing-ChangAn Automobile Group Co. Ltd. ChangAn Auto is the largest auto manufacturer in western China and the fourth largest in China's auto industry. ChangAn Auto needed to improve customer service by automating its call centre functions and implementing customer relationship management practices into its call centre. ChangAn Auto chose an...
- Tags: Avaya Inc., Manufacturing, Customer Relationship Management (CRM), Product Marketing, Enterprise Software, Software, Marketing
- Case studies
- Amicus Outsourcing Stands Out From the Competition With an IP Contact Centre Solution From Avaya
- Established in October 2002 with a clear remit to become the UK's leading provider of outsourced, multi-channel, customer contact and fulfilment solutions, Amicus's remote working contact centre strategy is pivotal to delivering the high-quality services to compete with offshore contact centre outsourcing companies in countries such as India. To keep...
- Tags: IP, Avaya Inc., Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Learning Centre Management System (exe)
- Learning Centre Management System version 1.01 is a standalone Windows based application with user friendly interface and innovative system design that suitable for all types of tuition centre, training/learning centre, kindergarten/school/college and so forth. Categorize courses, teachers, students and payments into different categories to simplify management and ease of controls....
- Tags: Payment, Operational Accounting, Finance
- Software downloads 2006-09-20
- Montreal (zip)
- This screensaver shows images of the beautiful city of Montreal; often called the Paris of North America. Montreal is the third largest French speaking city in the World. The name of the city comes from the mountain Mont Royal. The centre of the city has a lot of modern high...
- Tags: Center, Montreal
- Software downloads 2006-03-10
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