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- Centrata Service Delivery Management Suite 4.0
- Centrata’s Service Delivery Management Suite 4.0 enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services...
- Tags: Centrata, Information Technology, Service Delivery, Strategy, Management
- White papers 2005-07-01
- Centrata Service Delivery Management Suite 4.0: Transforming the Way IT Does Business
- Centrata's solution enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services also enables IT to...
- Tags: Centrata, Information Technology, Service Delivery, Strategy, Management
- White papers 2005-02-07
- The Service Catalog: An Essential Building Block for ITIL
- The ITIL framework advocates that IT organizations use a service catalog to document and communicate standard IT services. Centrata’s service catalog is an enterprise-level solution used to orchestrate IT operations as they map to business requirements and objectives. It captures all of the technical and business components necessary to effectively...
- Tags: Centrata, Information Technology, ITIL, Strategy, It Services, Management
- White papers 2004-12-01
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