Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- Customer Self-Service on Cutting-Edge Web-Based Platform
- Centra Software, the leading global provider of business software solutions for eLearning and real-time collaboration, has set itself some aggressive goals. A Pivotal customer since May 2000, Centra hopes to have 80% of its customers using Pivotal's customer-facing CRM system, Pivotal CustomerHub, by the end of the year to streamline...
- Tags: Centra Software, CDC Software, Pivotal Corp., Patches, Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies
- HP Health & Life Sciences Symposium - Mark Hurd Presentation: 2007
- The presenter of this webcast opens the HP Health and Life Science Symposium III, HP's unique thought leadership forum, and expands on the 'Improving Health by Creating Agility' theme.
- Tags: Hewlett-Packard Co., Mark Hurd, Health Care, Vertical Industries, Healthcare, Benefits, Leadership, Enterprise Software, Software, Human Resources, Management
- Webcasts 2007-01-01
- Nortel Networks Uses Live Internet Collaboration to Train Its Sales Force and Support Staff Cost-Effectively
- Nortel Networks, Inc. is one of the world's leading suppliers of networking products that serve corporate enterprises, service providers and telecommunications carriers. Nortel Networks is using Symposium to deliver new product training to employees throughout the U.S. Symposium is enabling Nortel Networks to provide customized training based on audience requirements....
- Tags: Internet, Network, Nortel Networks Corp., Sales Force, Centra Software, Sales, Symposium Software, Networking, Telecommunications
- Case studies
- DB2 Symposium
- Do you want to stay up to date on the latest tips, tricks, guidelines, and rules for improving the performance and scalability of DB2 for z/OS, then you must attend DB2 Symposium. Each event has practical in-depth one day sessions.Well-respected, and highly-regarded independent consultants, including Bonnie Baker, Susan Lawson, Dan...
- Tags: info@..., IBM DB2
- Discussion threads 2007-10-10
- Release of EPC Standards Jump-Starts Auto-ID Development
- More than 2,000 people are expected in Chicago on September 15 for the opening of the Auto-ID Center's EPC Executive Symposium. Excitement has been building in the retail industry, because the symposium will formally launch the first platform of the Electronic Product Code EPC network developed by the Auto-ID Center....
- Tags: Sun Microsystems Inc., Supplier, Auto-ID Center, Standards, Excitement, RFID, Channel Management, Wireless, Security, Biometrics, Marketing
- White papers
- Global Outsourcer of Customer Care Services, Stream International Delivers End-to-End Services With a High-Performance, Flexible, Scalable Nortel Networks Symposium Call Centre Solution
- Since 1992, Stream International has been helping many of the world's premier technology companies meet the challenge of providing quality, outsourced customer care services. As Stream grew they found they needed a new system that would better meet their needs. Working with Nortel Networks and Symposium Call Centre adds flexibility...
- Tags: Nortel Networks Corp., High-performance, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Nortel Networks Case Study: Call Centre Solutions
- Call Centre Solutions Ltd. is a Call Centre Operator based in Dublin, Ireland. The challenge was to select an advanced, continuously updated, and flexible call centre platform that could support a variety of business operational requirements, business growth, and geographical expansion in a cost-effective way. The company opted to further...
- Tags: Nortel Networks Corp., Real Estate, Business Operations
- Case studies
- IT Dojo travels to Gartner Symposium/ITxpo 2008
- This week, I'll be attending Gartner's Symposium/ITxpo 2008 in Orlando, Florida. Jason Hiner, TechRepublic Editor-in-Chief, and Larry Dignan, ZDNet Editor-in-Chief, will also be covering the event. Gartner expects nearly 6,000 attendees to attend the event's keynotes, presentations, one-on-one meetings with Gartner analysts, and the expo show...
- Tags: Editor-in-chief, Information Technology, Gartner Inc., Strategy, Management, Bill Detwiler
- Blog posts 2008-10-13
- The future of portals
- At the Gartner Symposium/ITxpo, Gartner analyst David Gootzit indicates it's clear we're portaled out. The solution: Aggregation.
- Tags: Portals, Web technology, Gartner Inc., aggregation, portal, analyst
- Image galleries 2007-04-25
- GartnerGroup's U.S. Spring Symposium/ITxpo 2000
- GartnerGroup's Spring Symposium/ITxpo 2000 is under way. If you can't be there, let us bring the symposium to you. Don't miss out on our on-site coverage.Beginning today, GartnerGroup will hold its Spring Symposium/ITxpo 2000 in San Diego. The conference, one of the most highly regarded in the industry, features Gartner...
- Tags: EDI, INTERNET, Application service providers (ASPs), Retail, Paul Baldwin, Gartner Inc., B2B
- Technical articles 2000-04-10
- CRM: The Essential Guide
- This paper distills insights from Pivotal customers and prospects, industry analysts, and journalists into five key principles for CRM success. These five principles can be used as a guide for selecting the right solution, and ultimately, delivering CRM success. The paper features real-world lessons in CRM from companies including Allianz...
- Tags: CDC Software, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2006-01-09
- Wyndham Deploys Strategic Applications and Frequent Guest Program Using Centra Online Collaboration
- Wyndham International, Inc., based in Dallas, Texas, offers upscale and luxury hotel and resort accommodations through a proprietary lodging brand and a management services division. Instead of relying on traditional training methods, which included flying trainers out to property locations, holding conference calls and drafting lengthy memos for email or...
- Tags: Collaboration, Online Collaboration, Centra Software, Wyndham
- Case studies
- Centra Software Case Study: Cingular Wireless
- Cingular is the result of a joint venture between SBC Communications and BellSouth that united eleven different wireless companies. When leadership took over the new Cingular in October 2000, the challenge was clear: How would they build a nationally competitive business and single corporate culture from a joint venture that...
- Tags: Cingular Wireless, Centra Software, Computer-Based Training (CBT), Wi-Fi, Leadership, Wireless, Strategy, Management
- Case studies
- Generating Revenue With eLearning and Collaboration
- Liquent is the world's premier provider of electronic publishing solutions and regulatory and intellectual property information, and was named to the Deloitte & Touche Technology Fast 50 for Eastern Pennsylvania in 2000 and 2001. Liquent needed to create a Web-based solution that would provide convenient, effective product training and on-going...
- Tags: Revenue, Collaboration, Liquent Inc., Centra Software, E-learning, Intellectual Property, Workforce Management, Enterprise Software, Software, Research & Development, Business Operations, Human Resources
- Case studies
- Custom Crystal Report Price Analysis
- Of the endless list of other creations, I am also creating custom Crystal Reports for my employer, how do I generate a pricing model that gives me market equivelant pricing for the reports for things such as "estimated cost" and value etc?The reports I am creating currently only involve Symposium...
- Tags: Custom, stephen.berry@..., career, analysis
- Q&A 2006-02-16
- Download our checklist to make your e-business venture a success
- Gartner has come up with a list of 10 e-business imperatives to help companies gauge their success on the Web. Download this checklist, which is based on those guidelines, to see how your company fares in the "e-market."Whether your business is dipping its toe into the e-business waters or diving...
- Tags: Web technology, E-business/E-commerce, Paul Baldwin, e-business, Gartner Inc.
- Technical articles 2000-05-01
- Alion Science and Technology, and Advanced Systems Technology, Inc.
- The U.S. Army faced the possibility of disenfranchising many of its geographically dispersed officers (approx. 2,300 a year) in the Army National Guard and U.S. Army Reserve who could not readily participate in the traditional classroom setting of the Combined Arms and Services Staff School (CAS3) because of civilian obligations...
- Tags: U.S. Army, Centra Software, Workforce Management, Computer-Based Training (CBT), Business Structures, Human Resources, Finance
- Case studies
- CenterPoint Energy Powers Progress With Real-Time Collaboration From Centra
- For Houston, Texas-based CenterPoint Energy, being big has its benefits-and challenges. In seeking to become more efficient, CenterPoint Energy confronted a training and logistics problem. Many of the employees who needed training were scattered across the country. The traditional classroom approach to training would require flying employees or instructors to...
- Tags: Collaboration, Centra Software, Training, Supply Chain, Workforce Management, Business Operations, Human Resources
- Case studies
- Nortel Network Case Study: Stream
- Stream wanted to give Stream greater agility, flexibility and customer focus by migrating to a single, virtualised contact centre across all its European operations. A global IP Contact Centre strategy supporting all voice, chat, email and other communications across Stream's sites using: Nortel Contact Center Manager Server (formerly Symposium Call...
- Tags: Network, Nortel Networks Corp., Call Centers, E-mail, Customer Relationship Management (CRM), Servers, It Operations, Online Communications, Enterprise Software, Software, Hardware
- Case studies 2007-01-09
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