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Comparex Case Study: CDATEX (IT Health Support Center of Extremadura): CDATEX is the centre which is able to manage the communication and technological requirements TIC of the Servicio Extremeno de Salud and its own dependent entities. CDATEX uses the best practises ITIL Methodology based on Hewlett-Packard software tools: Service Desk, and Open View Operations. The benefits include reduction in the...; Tags: Reduction, Information Technology, CDATEX, ITIL, It Services, Process Improvement, Productivity, Quality, Business Operations; Case studies

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