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- Frustration with Cathay Pacific web site, part I
- My wife, Michelle, and two daughters, Elise and Rayna, just left for Asia. They flew from the U.S. to Beijing, but coming back from Hong Kong, all on Continental. Therefore, during that trip, they need to fly one-way from Beijing to Hong Kong (by the way, travel...
- Tags: Interactive Voice Response (IVR), Help desk, Call centers, Calvin Sun, Web site, fare, class of service, Iâ€, Cathay Pacific, IVR
- Blog posts 2007-06-24
Additional Resources
- Cathay Pacific Airways: Taking Off With E-Learning
- Cathay Pacific Airways was founded in 1946 and since then has grown its business to encompass nearly 50 destinations in 29 countries. When Cathay Pacific Airways invested more than $250 million in e-business, a part of that change in the company's strategic direction was to implement an e-learning environment. Called...
- Tags: Chief Learning Officer, E-learning, Enterprise Software, Software
- Case studies
- Novell Case Study: Cathay Pacific
- Based in Hong Kong, Cathay Pacific is an international airline offering cargo and passenger services to more than 80 destinations throughout the world. Cathay Pacific needed the right tools to help a centralized IT staff manage a global enterprise. Novell solutions helped the company automate identity management and standardize its...
- Tags: Novell Inc., Authentication/Encryption, Advertising & Promotion, E-mail, Security, Marketing, Online Communications
- Case studies
- Cathay Pacific Runs Electronic Workplace With the HP Digital Sender
- The aim of Cathay Pacific Airways was to create an environment where everyone in the company could do their work much more effectively, and that's why major planning was required in choosing the right desktops and networks to install. To fulfill their goals Cathay Pacific purchased 80 HP 9100C Digital...
- Tags: Workplace, Hewlett-Packard Co., Desktops, Fax, Hardware
- Case studies
- Cathay Pacific Airways Live on Procurement in Only 60 Days
- With an iProcurement implementation that only lasted 60 days, Cathay Pacific Airways was able to standardize and simplify its procurement processes across departments and leverage its corporation-wide buying power. The carrier's staff now connects directly to suppliers via the Internet to enhance coordination, relationships, and purchasing efficiency. With Oracle Internet...
- Tags: Oracle Corp., Procurement, Carrier, Purchasing & Procurement, Business Operations
- Case studies
- Cathay Pacific Airways Increases Online Bookings and Extranet Adoption, and Saves Over $1,000,000 Annually
- Cathay Pacific Airways is an award-winning, international airline based in Hong Kong that offers scheduled passenger and cargo services to destinations around the world, and carries almost one million passengers every month. The company's consumer, agent, and cargo Web sites offer a convenient and low-cost way of communicating with over...
- Tags: Agent, Extranet, Akamai Technologies Inc., Cathay Pacific Airways, Real Estate, Business Services, Business Structures, Business Operations, Finance
- Case studies
- Leading International Airline Uses Novell Nsure to Automate Identity Management and Provide Mobile Users With Secure Access to e-Mail and Corporate Applications
- Based in Hong Kong, Cathay Pacific is an international airline offering cargo and passenger services to more than 80 destinations throughout the world. The airline company needed an identity management solution to reduce user administration time and costs in its highly distributed environment. They wanted to create a Web portal...
- Tags: Novell Inc., Microsoft Access, Mobile, Novell Nsure, E-mail, Identity Management, Authentication/Encryption, Security
- Case studies
- Cathay Life Insurance Enables Organization-Wide Collaboration With an Employee Portal
- To facilitate cross selling and improve employee productivity, Cathay Life Insurance in Taiwan needed to provide employees with everything they needed to work effectively and to meet diverse customer needs. Cathay enhanced employee collaboration and productivity in accordance with a companywide initiative to unify its business when it engaged IBM...
- Tags: IBM Corp., Cathay Life Insurance, Portals, Web Technology, Business Services, Internet
- Case studies 2007-03-01
- Cathay Life Mobilizes Company, Increases Its Competitive Edge With Intel Centrino Wireless Solution
- Cathay Life Insurance Company wanted to 'mobilize' the company, and establish a whole new mobile consulting model for its 26,000 front-line agents and employees by building a new wireless infrastructure to enable faster business transactions and accessible training, such as real-time retrieval and sharing of information, and easy, convenient online...
- Tags: Intel Centrino, WLAN, Intel Corp., Wireless LANs, LANs, Wi-Fi, Wireless, Processors, Networking, Semiconductors, Hardware, Components
- Case studies
- Heroes of the Pacific (exe)
- Heroes of the Pacific begins with the attack on Pearl Harbor and lets the player participate in some of the most memorable battles of the Pacific campaign, including Wake Island, Midway, and Coral Sea.The demo takes you into the skies for three key missions from World War II's Pacific Theatre....
- Tags: Pacific, LANs, Wireless, Network Technology, Networking
- Software downloads 2005-08-17
- Pacific Brands Enhances Financial Processes With Reliable Management System
- When Pacific Brands broke away from Pacific Dunlop, the company retained hundreds of brands - ranging from footwear and sporting goods to home products like linen and bedding - and faced many of the same business challenges that its parent company had faced. That is why Pacific Brands continued using...
- Tags: Hyperion Solutions Corp., Financial, Pacific Brands, Financial Accounting, Finance
- Case studies 2007-08-01
- Radio Pacific Live Radio (gadget)
- Radio Pacific Live Radio is a gadget that will let you listen to the Radio Pacific internet radio station. Radio Pacific is a radio station based in New Zealand. This version is the first release on CNET Download.com.
- Tags: Radio, Radio Pacific, Radio Pacific Live Radio, Advertising & Promotion, Marketing
- Software downloads 2007-12-14
- Pacific Sunwear Wears Aldon Well
- Headquartered in Anaheim, CA, Pacific Sunwear has been a major player in fashions and accessories for teens and twenty-somethings since the early 1980's. Since 1994, Pacific Sunwear has used software tools from Aldon to help manage and automate their application development process. With Aldon solutions like Aldon Lifecycle Manager and...
- Tags: IBM iSeries, Aldon Lifecycle Manager, Aldon, Software Development, Servers, Software/Web Development, Hardware
- Case studies
- Pacific Storm demo (exe)
- On December 7, 1941, a major part of the U.S. Pacific navy stationed at Pearl Harbor was assaulted by Japanese planes. Japanese fighters were destroying American aircraft on land and in the air, without giving them a chance for a counterattack. The furious battle of Pearl Harbor became the first...
- Tags: CDV Software Entertainment AG, Pacific, Aerospace & Defense, Games, Manufacturing, Personal Technology
- Software downloads 2006-05-04
- Enterasys Networks and Polycom Power a State-of-the-Art Infrastructure
- Sierra Pacific Resources is the investor-owned holding company for Sierra Pacific Power Company and Nevada Power Company. Their business challenge was to provide network resources that could meet all the demands of a merger between Nevada Power and Sierra Pacific Power, as well as any new applications and functionality needed...
- Tags: Enterasys Networks, Polycom Inc., Sierra Pacific Resources, Mergers & Acquisitions, Networking, LANs, Investment, Finance
- Case studies
- Service Oriented Architecture in Asia Pacific: Towards More Business Friendly IT
- The past few years have seen an accelerated momentum in interest and adoption of Service-Oriented Architecture SOA across the world. Asia Pacific has not remained untouched. Although awareness and understanding of SOA is still limited in the region, SOA is being increasingly seen as a business driver as it can...
- Tags: Information Technology, SOA, Asia-Pacific, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2007-02-05
- Pacific Steel and Recycling Improves Profitability and Customer Service
- Pacific Steel and Recycling is a 100-year-old, employee-owned company with 37 branches in Washington, Oregon, Idaho, Montana, Wyoming, Utah, and South Dakota. When Pacific Steel and Recycling decided to replace its manual inventory management, pricing, and sales processes with an automated system, it looked for a solution that could adapt...
- Tags: Customer Service, J.D. Edwards & Co., Recycling, Inventory Management, Enterprise Software, Software
- Case studies
- Pacific Coast Producers: Expertise Key to Smooth RFID Implementation
- Pacific Coast Producers needed to quickly determine how to efficiently implement an RFID solution to satisfy its customers. IBM Business Consulting Services gathered information on the company's existing process, calculated budget estimates, analyzed distribution processes and made recommendations on where to implement the RFID technology. IBM then conducted a workshop...
- Tags: IBM Corp., RFID, Wireless, Security, Biometrics
- Case studies
- Pacific Timesheet (exe)
- Pacific Timesheet is web-based timesheet software that provides payroll, project, job costing, and time and attendance features in one system. Other modules include automated approvals, billing and pay rates, time-off scheduling, custom reporting, time clock integration and payroll integration. Pacific Timesheet supports all major operating systems and browsers, and is...
- Tags: Payroll, Integration, Pacific Timesheet, Operational Accounting, Finance
- Software downloads 2007-10-08
- Pacific Coffee Perks Up Customer Loyalty and Protects Point-of-Sale Platform With Check Point Safe@Office
- Since 1992, Pacific Coffee Company has been providing world-class coffee to satisfy Hong Kong, China, and Singapore's growing demand. With its focus on offering customers coffee as well as convenient computer connectivity, Pacific Coffee is no stranger to the challenges posed by technology. These challenges were highlighted recently when the...
- Tags: Check Point Software Technologies Ltd., Point-of-sale
- Case studies 2008-03-13
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