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- Popular Catalonia Bank Saves More Than 1.25M Euros Annually and Enhances Customer Service With Adobe Intelligent Document Platform
- Caixa Terrassa is a financial institution that manages approximately four billion euros in customer accounts and has more than 200 branches across Catalonia. The company wanted to provide customers with reliable, no-cost electronic access to banking documents and increase number of customers accessing documents online. Caixa Terrassa adopted the Adobe...
- Tags: Adobe Systems Inc., Customer Service, Catalonia Bank, Caixa Terrassa, Banking, Financial Services, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
Additional Resources
- Cisco Helps Government of Catalonia, Spain, Improve Citizen Satisfaction Through Shared Services Portal
- Government of Catalonia, Spain needed to replace multiple public networks with a Shared Services Center, giving access to all departments through a single telephone number or URL and foster innovation, knowledge sharing, and improved citizen satisfaction. Government of Catalonia deployed Cisco for its solution, Cisco Internet Business Solutions Group IBSG...
- Tags: Cisco Systems Inc., Portal, Government
- Case studies 2006-04-01
- Generalitat de Catalunya Provides Multichannel Access to More Than 6 Million Constituents
- How does one modernize a public administration that has not seen substantial change in 100 years? The Generalitat de Catalunya, a regional government in Spain, was faced with this challenge when it set out to transform itself from a fragmented bureaucracy into the Open Administration for Catalonia (Administracio Oberta de...
- Tags: Microsoft Access, Oracle Corp., Siebel Systems Inc., Government, Vertical Industries, Enterprise Software, Software
- Case studies
- Connecting Kiwis With Services
- What if a person had to create a new bank? How would he or she quickly bring the bank online with the kind of IT services it takes to support a bank? What would one do to keep the bank competitive and keep it moving forward? Kiwi Bank has been...
- Tags: Bank, Financial Services
- Webcasts
- Success Story: People's Bank
- Bridgeport-based People's Bank is one of Connecticut's largest banks. To support its growth and provide the level of service that customers demand, People's Bank relies on its complex and highly regulated IT infrastructure. The bank recognized that they were spending far too much time on manual processes and various other...
- Tags: Bank, Financial Services
- Case studies
- Logos Case Study: Zivnostenska Bank
- Zivnostenska bank is the oldest Czech bank operating in the country, and it was the first bank in Central and Eastern Europe privatized by means of foreign capital. The outsourcing project provided Zivnostenska bank with a fully professional team of experts who can be flexibly changed depending on the current...
- Tags: Bank, Zivnostenska Bank, Financial Services
- Case studies
- High Street Bank Maximises Efficiency and Enables Clear Path for the Future
- The bank is one of the largest in the world and its traditional business is well established. But a bank, like any business, needs to be responsive to the changing demands of the market and its customers. The bank recognised potential for benefits and value if they gave priority to...
- Tags: Bank, Clear, Financial Services
- Case studies
- Nortel Networks Case Study: Bank of Springfield
- Bank of Springfield's strategy for success and future growth is centered on fostering close customer relationships, a goal that led the bank to update its existing communications infrastructure. In keeping with its mission to provide the best possible service, bank policy required that customers who contact the bank always speak...
- Tags: Bank, Nortel Networks Corp., Bank Of Springfield, Financial Services
- Case studies 2005-10-28
- DataMirror Case Study: Deutsche Bank
- With 1,500 branches in Germany and extensive branch networks in Italy, Spain and Belgium, Deutsche Bank www.deutsche-bank.de) is the biggest bank in the euro zone and one of the largest banks in the world. Deutsche Bank needed a method of extracting and seamlessly integrating the data from these disparate sources...
- Tags: Deutsche Bank AG, DataMirror Corp., EAI, Middleware, Enterprise Software, Financial Services, Software
- Case studies
- YES BANK, a New and Innovative Indian Private Sector Bank, Unwires Its Branches With Intel Technology to Deliver Innovative Wireless Banking to Staff and Customers
- For a bank seeking to establish a foothold in the marketplace, innovation and differentiation is key. For YES BANK, aiming to be a state-of-the-art technology driven, high quality private Indian bank that is catering to the needs of 'Emerging India' this means developing a competitive advantage through innovative products and...
- Tags: Bank, Intel Corp., Wireless, Financial Services
- Case studies
- Riverside Bank of Florida Mortgage Rates (widget)
- Riverside Bank of Florida Mortgage Rates provides current mortgage rate information at Riverside Bank of Florida. Riverside Bank has over 4 billion dollars in assets. Riverside Bank of Florida serves the state of Florida. This version is the first release on CNET Download.com.
- Tags: Mortgage Rate, Riverside Bank Of Florida, Riverside Bank Of Florida Mortgage Rates, Asset Management, Financial Services, Operational Planning, Business Operations
- Software downloads 2007-06-13
- Trend Micro Secures Indonesia's Biggest Bank
- When four state-owned banks merged, the new entity, Bank Mandiri, emerged as Indonesia's largest lender. Along with the merger, however, the bank faced the challenge of consolidating nine IT systems into a single, centralized network. In need of integrated security, the bank chose Trend Micro as its vendor-of-choice for powerful,...
- Tags: Bank, Trend Micro Inc., Financial Services
- Case studies
- Northwest Bank Mortgage Rates (widget)
- Northwest Bank Mortgage Rates provides current mortgage rate information at Northwest Bank. Northwest Bank serves all states except Alaska, Hawaii, and Texas. This version is the first release on CNET Download.com.
- Tags: Bank, Mortgage Rate, Northwest Bank Mortgage Rates, Northwest Bank, Financial Services
- Software downloads 2007-06-14
- First National Bank of Omaha Banks on a Simplified IT Infrastructure
- First National Bank Omaha FNBO is the lead bank within First National of Nebraska, one of the largest bank holding companies west of the Mississippi River with over $16 billion in managed assets. The bank wanted to cost-effectively enhance manage-ability, reliability and scalability for systems supporting key banking operations. As...
- Tags: Bank, IT Infrastructure, Information Technology, IBM Corp., First National Bank Omaha, Financial Services
- Case studies
- Mechanics Bank Plans for Scalable Virtual Infrastructure and High ROI
- Founded in 1905 as an independent community bank, The Mechanics Bank has become one of the largest banks headquartered in the San Francisco Bay Area. In the spring of 2005, the bank began looking for a strategy that would address three areas: streamline the test environment; provide an effective disaster...
- Tags: Bank, ROI, VMware Inc., EMC Corp., Financial Services
- Case studies
- Danske Bank Achieves a Remarkable Two-Day, 200-Branch, 10,000-Item Implementation Without Disturbing Its Customers
- Denmark's largest bank, Danske Bank, wanted a new, standardised client platform for its two recently acquired banks, Northern Bank and Northern Irish Bank. It was essential to minimise disruption to customers and staff during this two-day transition across 200 branches. Danske Bank selected HP Services to work with its internal...
- Tags: Hewlett-Packard Co., Danske Bank, Financial Services
- Case studies
- Visible Breakthrough: Alpha Bank Lays the Foundation for a Real-Time Infrastructure
- Alpha Bank is the second largest bank in Greece and the biggest privately owned bank in the country. Part of the Alpha Bank Group, its international operations cover Cyprus, London and New York. The company wanted to support a mission-critical banking application while enhancing flexibility and business agility. Alpha Bank...
- Tags: Bank, Unisys Corp., SAP R/3, Alpha Bank, Enterprise Resource Planning (ERP), Financial Services, Enterprise Software, Software
- Case studies
- Moving From the Mission Statement to Reality: Achieving a Customer Centric Bank
- The phrase "A customer-centric bank" has become a cliche and probably exists on more than a few mission statements at banks around the world. So what exactly does that mean, and more important how does it really become a customer-centric bank and move the idea from a refrigerator magnet to...
- Tags: Bank, Customer, Financial Services
- White papers 2007-03-01
- Boiling Springs Savings Bank
- Background : Boiling Springs Savings Bank, named after the famed Boiling Springs in the Rutherford, New Jersey area, manages assets over $1 billion. Both the bank and their customers were well aware that banking online was fraught with some identity theft problems. To ensure customer confidence in banking online, Boiling...
- Tags: Bank, Comodo Group Ltd., Identity Theft, Banking, Financial Services, Security
- Case studies
- Shinhan Bank Moves to Grid Computing to Improve Competitive Advantage
- Founded in 1982, Shinhan Bank became the second largest bank in South Korea after merging with Chohung Bank in 2006. One of Shinhan Bank's key goals after the merger was to consolidate the systems it had inherited and standardize on a common platform. This would reduce the complexity and costs...
- Tags: Oracle Corp., Competitive Advantage, Grid Computing, Financial Services, Mergers & Acquisitions, Investment, Finance
- Case studies 2007-05-01
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