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career (2,939 results), career development (58 results), career planning (9 results), career advancement (9 results), CareerBuilder (4 results)
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- Video: Help desk techs always welcomed with a sigh of relief?
- I was digging around YouTube the other day and came across this IT career video created by CollegeGrad.com--a career Web site specializing in entry-level jobs. Judging from the computer hardware, office furnishings, and clothing, the video was produced sometime in the late 1990s or early 2000s. I...
- Blog posts 2008-05-31
- TR Out Loud - May 9, 2008
- If you haven't gotten wind of the most recent news, you won't want to miss this episode of TR Out Loud. Sure, you'll still hear all the staples, as well -- top five discussions, sweet biscuits, ShhhIT list, and Question of the Week -- at least for the next week....
- Blog posts 2008-05-09
- Is there no career opportunity for the Help Desk pro?
- In a piece published today on Computerworld, Thomas Hoffman writes that people look at the career opportunities for Help Desk pros two ways: One, that the Help Desk is a dead-end job and two, that it is a perfect opportunity to see how a company works and flex your people...
- Blog posts 2008-04-30
- When accepting a counteroffer is a good idea
- I can't tell you how many times I have read career advice articles imploring the reader to never, ever consider accepting a counteroffer. The advice giver, usually a well respected and well-read headhunter, explains that when you accept a counteroffer, you are just giving your employer time to find your...
- Blog posts 2008-03-11
- Increase the visibility of your resume with keywords
- Have you been submitting resumes and not hearing back? A piece on dice.com suggests it may not be your lack of qualifications but more of a lack of keywords. Keywords are phrases that communicate your job skills, responsibilities, and/or functions. The more you reference keywords that are contained in...
- Blog posts 2007-12-13
- 10 things you should know about TechRepublic's 10 Things blog submission tool
- One of the most popular formats on TechRepublic is the simple 10 Things model. (You probably know that... you're here, right?) Now we want to cast the 10 Things net a bit wider so that we can tap into the expertise, knowledge, and counting skills of TechRepublic members. ...
- Blog posts 2007-10-26
- Help this TechRepublic member transition from desktop support to Web development
- TechRepublic member kpjud in San Francisco, California started a thread called IT Career Transition and wrote, "I'm totally bored, in a dead-end job in a stodgy corporate environment. After 15 years of supporting desktops & LANs, I want to try something new and have some fun at work. I'm training...
- Blog posts 2007-07-13
- Helpdesk Revenge!
- If you have not yet seen this website, check iit out. It's for IT Pros to vent about their users and share about how they get even with the rudest and nastiest users. Enjoy.www.helpdeskrevenge.com
- Discussion threads 2007-02-20
- The Love/Hate of HelpDesk
- I put on a special helpdesk webinar today for some of my customers. We focused on the Love/Hate relationship of HelpDesk for Valentines Day. If you would like to view it you can download it from webex here:https://grouplink.webex.com/grouplink/onstage/tool/record/viewrecording1.php?EventID=241983023&Rnd=0.5523857778367776 There were a couple of hiccups with the sound at...
- Discussion threads 2007-02-14
- The pressing need for an Office-specific help desk
- A resource for Excel usersHey folks, if you support or teach Excel users, TechRepublic's Downloads section has a lot of great lists you can download and share with your customers. Here's one I wrote: 10 obscure Excel tricks that can expedite common chores.
- Discussion threads 2007-01-09
- Are Call Numbers a "Morale" downer?
- A lot my students work on technical help desks Unisys and Dell, they are constantly judge on their call numbers (Call time, 1st Call close rate, Supervisor Call, Idle time and much more.) These numbers seem to damper their morale but all Call Cente
- Discussion threads 2006-11-30
- Help Desk Level3
- I was recently asked what my job function was. My title is "IT Infrastructure Analyst" ... sounds like I read spreadsheets and get coffee for the REAL IT guys. I responded with "think of level 3 Help Desk". Ive been thinking about that response and wondered...What would you say the...
- Discussion threads 2006-09-19
- My scariest IT job ever...
- My scariest IT job ever...Reddit just showed me an InfoWorld article with this title: My scariest IT job everhttp://www.infoworld.com/article/06/08/01/32OPrecord_1.html?source=rss&url=http://www.infoworld.com/article/06/08/01/32OPrecord_1.htmlHere's a telling excerpt:"After three weeks on the job, I asked Maria where the large team of tech support staffers was. 'Why are you so concerned with my engineers?' she yelled. I...
- Discussion threads 2006-08-01
- Nope
- NopeReport them to the federal wage and labor commission. Even if you are a salary person they can only go so far. And your company has way over stepped what to expect of an employee.Please help me refute my management's ClaimsPlease help by answering these questions. I'm tired of...
- Discussion threads 2006-08-01
- No Experience
- No ExperienceThats because I have NO experience, lol. I went from an undergradute to a graduate as soon as I could. But you are right about it being a phony bologna sounding title, it does sound phony because basically upon graduation they would spend 5 years grooming me. As an...
- Discussion threads 2006-05-27
- hard to get into IT
- You IT Pros, Gurus and shamks,Can you explain me why is that hard to get a Job in the field?I do have a really good experience in IT since the age of the Spectrum and the Amiga until the present technology, Got few MCPs and an A+ certificates, do speak...
- Discussion threads 2006-05-01
- Evaluating a Job Offer
- I recently received a job offer from a stable mid sized company with multiple sites in six states. The compensation offered is slightly higher than market range, however a few red flags trouble me: 1.The job has been posted for 45 days (a sign that others are turning down...
- Discussion threads 2006-03-04
- Helpdesk Questions or Script
- Hi, We are looking at revamping our helpdesk procedures and setting up a call centre type scenario. Does anyone have any diagnostic trees, scripts or list of sample questions that I could have a look at or somes suggestions. I've researched quite a lot on the web...
- Q&A 2006-02-27
- Why I love the IT field
- I have been a contractor for four or five years and would not ever think of giving up the job! I have met some great people, learned things I could not in other jobs and it is a field where you keep learning! I have been a building...
- Discussion threads 2006-02-20
- New to IT management
- New to IT managementI have an interview on Fri or Monday in a company that I already work for for the help desk manager position of the desk ( 6 people) that I started working at a year ago. After 5 months I was allowed a lateral move +.50cents to...
- Discussion threads 2006-01-05
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