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Select the right support professional with our IT Hiring Kit: IT support professionals are a unique breed. Not only mustthey thoroughly understand enterprise computing systems, they must also conveytheir technical expertise clearly and succinctly to end users. Above all,support techs must possess top-notch customer-service skills and stay coolunder fire.To help you hire the best people for these critical spots,our ITHiring...; Tags: candidateÂ, hiring, Hiring Kit, information technology, IT Hiring Kit, job, Judith N. Mottl, tool; Technical articles 2004-05-30

Hiring help desk staff: Technical vs. interpersonal skills: In a previousarticle, we provided experts' opinions about the most important guidelines tofollow when hiring help desk staff. Now, in response to a member's question, we'dlike to drill down a bit further. We asked industry experts Mike Overby, MicheleTriponey, and Gary Manske to weigh in on the subject of help...; Tags: Gary Manske, help desk, hiring, interpersonal skill, Michele Triponey, Mike Overby, technical skill; Technical articles 2004-06-11
How do you deal with an inept support pro?who's the boss's son?: Welcome to the revival of our What Would You Do? column, a forum for sharing your knowledge andexperience in dealing with the people issues that support pros encounter. Inthis weekÂ’s scenario, you will meet an IT manager overwhelmed by complaintsabout an employee she is unable to fire. If you have...; Tags: bossÂ, JeffÂ, Becky Roberts, new position, principal; Technical articles 2004-08-18

Windows XP vs. Mac OS X: This presentation, entitled Standardizing on Windows XP Instead of MAC OS X, provides a pre-packaged option for defending Windows XP against MAC OS X. ...; Buy Now

IT Hardware and Software Purchasing Policy: Your IT Budget is tight. You want to get the most bang for your IT buck. That's where the IT Hardware and Software Purchasing Policy can help.
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