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- Being part of a team
- When you work on the road, you spend a lot of time alone, and it is very easy to forget that you are part of a team. I am reminded of part of a poem by John Donne (1572-1631) English metaphysical poet: No man is an...
- Blog posts 2008-05-02
- Help your end-users make Help Desk calls the right way
- If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who can be irritable and demanding. It helps to counsel your staffers to keep their calm and explain things patiently to the caller, but it may also help to give...
- Blog posts 2008-05-08
- Oracle Case Study: INFONAVIT
- INFONAVIT is a government organization in Mexico that provides credit for housing to Mexican citizens. The INFONATEL project was initiated to create a call center for citizens to use as a point of contact for the organization's services. The small staff was quickly overwhelmed by the 6,000 calls a day...
- Case studies
- A-Radio caller (exe)
- Want a system that can help you with all your callers thru the phone, don't want to write on post it notes when you have a new call? With this software you write in all the calls and send them thru the network or thru the Internet, the radio studio...
- Software downloads 2008-03-31
- Adphone (zip)
- 30 minutes free daily to landline in 50 selected countries. Additional minutes US$ 0.021 (EUR 0.014) Worldwide low rates for all other landline and mobile phones. Free PC to PC calls. Make your first call in few seconds with no payment. Version 3.0.25 includes unspecified updates.
- Software downloads 2008-04-03
- Are you a good listener? How can you tell?
- Some of the skills you need on a help desk aren't immediately obvious, a good working knowledge of the technology and the company that you are supporting is a given, but the smaller stuff counts for a lot as well. Take the call I made today, where...
- Blog posts 2008-03-26
- Removing the human element from customer service removes the intelligence
- As with many organisations, ours has adopted an automated system for distributing job tickets to the field force. It is mostly a clean and efficient system and passes the calls to the correct person but, being a computer program, cannot take the human element into consideration. ...
- Blog posts 2008-03-19
- Vphonet (exe)
- Vphonet is a free Internet phone that enables voice conferences, video conferencing, SMS messaging (PC to PC and PC to phone), call forwarding, answering machine online and offline, and video messages. Vphonet broadband phone service works with DSL, dial-up, or wireless broadband. With Vphonet, your phone calls can be made...
- Software downloads 2008-02-28
- MeaPhone (exe)
- The new MeaPhone is based on the BuzzSIP system which allows users in blocked countries to connect through VPN to our system for bypassing their ISP firewalls and proxies. The dialer has been designed with very simple features to prioritize the best call quality instead of adding heavy and un-necessary...
- Software downloads 2008-02-11
- callClerk (exe)
- CallClerk lets you know who is calling on the phone in more ways then you may have thought possible. Use it as an answering machine, fax and/or to immediately e-mail you when you get a call (attaching the caller's message or fax). CallClerk can update a Web Page giving you...
- Software downloads 2008-01-04
- PhoneTray Dialup (exe)
- Don't miss another call while online. PhoneTray Dialup will notify you when someone is calling while you are online. You can choose to take the call or ignore the call. It's like Internet Call Waiting with no monthly fees, no ads, and no spyware. Plus, you get full-featured Caller ID...
- Software downloads 2007-12-25
- Digital Alarm Clock (exe)
- Digital Alarm Clock is a program that creates warning calls at determined times, according to your choice. Changing alarm and warning calls. Opening or closing every hour warning calls. Changing the colours of the digits as green, blue and red. This version is the first release on CNET Download.com.
- Software downloads 2007-11-27
- call Display Screensaver (exe)
- Call Display Screensaver is a software application that replaces the standard unuseful Windows' screensaver. When a call is received, program will ring through sound card, show name and number and log a call. Besides that, program will show current day and time on a screen. This version is the first...
- Software downloads 2007-11-29
- Solicall (exe)
- SoliCall is an innovative software that helps VoIP users to reduce unwanted noises during calls, in real time. Screaming kids? Barking dogs? Keyboard-strokes? With SoliCall it will sound less disturbing than it really is. This free beta version is aimed at improving the sound quality when making any type of...
- Software downloads 2007-11-21
- Doctors calls for a Year with Excel (zip)
- The Doctors Call Scheduler Excel spreadsheet schedules doctor's daily calls for a full year. You simply specify the doctor's names and the number of doctors that need to be on call each day of the week. You then proceed to assign first call, second call, etc. until sufficient calls have...
- Software downloads 2007-11-14
- Siemens HiPath OpenOffice: Unified communication SMB solution
- Communication in the enterprise can be an opportunity to reap the rewards of mobile employees or gasp in a milieu of connection points. Enter, unified communication solutions -- a single point access to all your communication needs. And Siemens HiPath OpenOffice is a unified communication product tailored for the SMBs....
- Blog posts 2007-10-26
- CDArtizan (zip)
- CDArtizan is a multi-user call centre application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to artisans Time tracking, (calculates holidays and working days)...
- Software downloads 2007-10-30
- VoIP over Windows Mobile: Don't touch those minutes
- Remember when most of us had to pay for our Internet service by the minute or hour -- or by the megabyte? Those who are old enough to have used CompuServe, Prodigy, or AOL in the late '80s and early '90s racked up some big bills for that metered service....
- Blog posts 2007-11-16
- Is Microsoft VoIP ready for prime time?
- Last spring, Microsoft representative Jeff Raikes predicted that VoIP would move from hardware- to software-based in the next few years and that this move would bring down the cost of business VoIP considerably. We last took a look at Microsoft VoIP in January, and, as expected, things have changed in...
- Blog posts 2007-10-12
- The blurring lines between VoIP, PSTN, and cellular
- This past week, I've been testing several voice services that really offer a taste of what the future of telephone service will be like. We've come a long way since my childhood, when the family had not just a single phone line but a single telephone handset that sat in...
- Blog posts 2007-09-28
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