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- missing link
- Where is the "Call-tracking software evaluation toolkit" mentioned and linked in Janice Ward's 10 April 2003 article "Evaluate help desk call-tracking software with these criteria"?The link (which doesn't work) is to the following: r00320030408jnw01We're looking for new Call-tracking software and I'd really like to see this.
- Tags: Call-tracking, chris.bucci@..., software
- Discussion threads 2007-02-06
Additional Resources
- OfficeGenie (exe)
- Officegenie is an advanced Call Tracking and Customer Data Management System from the house of Softlogic Innovations. The software is best suited for Product/Service Departments, Market Surveys, Product/Service Telemarketing Teams and Day to day Call Tracking in an office. Call Tracking Module added. This version is the first release on...
- Tags: Software, House, OfficeGenie, Tools & Techniques, Management
- Software downloads 2007-06-26
- CDArtizan (zip)
- CDArtizan is a multi-user call centre application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to artisans Time tracking, calculates holidays and working days...
- Tags: Call, CDArtizan, Help Desk, Call Centers, It Operations
- Software downloads 2007-10-30
- HelpDesk CentreDesk Repair (zip)
- C.D. Repair is a multi-user helpdesk repairs application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians time tracking, (calculates holidays and working...
- Tags: Merging Technologies, C.D. Repair, Help Desk, Call Centers, It Operations
- Software downloads 2008-09-02
- HelpDesk CentreDesk Corporate (zip)
- HelpDesk CD Corporate is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians time tracking, (calculates holidays and...
- Tags: Merging Technologies, HelpDesk CD Corporate, Help Desk, Call Centers, It Operations
- Software downloads 2008-09-02
- Freeware HelpDesk CentreDesk Group (zip)
- CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, calculates holidays and working days...
- Tags: Freeware, CentreDesk, Help Desk, Call Centers, It Operations
- Software downloads 2007-10-08
- Tracking Services in Windows Workflow Foundation
- One of the most powerful features in Windows Workflow Foundation is tracking. It allows monitoring events, activity properties, and custom data in the workflows. This paper examines the tracking infrastructure, showing how to use the built-in SQL Server-based tracking service and how to create custom tracking services for a variety...
- Tags: Monitoring, Windows Workflow Foundation, Microsoft Windows, Operating Systems, Software
- White papers 2007-03-01
- Trouble Call Frequency Matrix
- I will soon begin supporting a large group of users with a full range of expertise, every flavor of MS Windows, and hardware platforms from 386 no kidding up.Does anyone have a "Frequency of Problems/Trouble Call" matrix.I don't know of one indexed matrix that shows everything as each client environment...
- Tags: Help desk, Call centers, Microsoft Office, yoursolution@...
- Q&A 2004-11-15
- Help desks tap call-tracking software as the method of choice
- Keeping track of all the calls for help that come into your call center or help desk can be difficult. Most respondents to a recent Polling Place Quick Poll use tracking software to do it. Check out other methods your colleagues use to track their calls.
- Tags: Call centers, Tools & Techniques, TechRepublic Staff, help desk, software
- Technical articles 2001-05-08
- Database compatible telephone system
- computer illiterate, looking for a telephone system that is compatible with Windows XP/Quickbooks/Customer Managerrequires:accesses our database when a telephone call comes in and gives all info pertaining to customer.call forwarding capability.incoming telephone call tracking.anything out there? how much would it cost? what is it called? where can...
- Tags: Telecom & Utilities, TELECOMMUNICATIONS, a-1drainage@..., phone, telephone system, database
- Discussion threads 2007-06-01
- MSDN Webcast: Monitoring Running Workflows Using the Tracking Service (Level 200)
- In Windows Workflow Foundation, the tracking service keeps log information about activity execution status. The workflow runtime automatically identifies events related to executing workflow instances and outputs them to a tracking service. This webcast covers the capabilities of the default tracking service, including a look at the Workflow Monitor sample...
- Tags: Microsoft Developer Network, Webcast, Monitoring, Workflow, Service, Digital Media, Microsoft Windows, Consumer Electronics, Personal Technology, Operating Systems, Software
- Webcasts
- Web-based GPS tracking software platform
- We are looking for a cost effiective Web-based GPS tracking software platform to match our AVL tracking devices, which used for both individual vehicle online tracking and fleet tracking management. If any one has any information about a good supplier with good platform, please send me an email due to...
- Tags: E-mail, Channel management, Tools & Techniques, wang@..., software platform, Web, software
- Discussion threads 2007-08-23
- Hid Tracking Information
- What can I do to make sure my computer does not allow tracking information from web sites that have tracking software and others who use tracking software, when I am online.So when I am online no one can put any type of tracking information my computer.Or Throught tracking software can...
- Tags: computer, software
- Q&A 2005-01-31
- A Guide to Evaluating a Bug Tracking System
- Evaluating a bug tracking system requires that you understand how specific features, such as configurable workflow and customizable fields, relate to your requirements and your current bug tracking process. This paper provides tips and guidelines for evaluating features, and explains how these features fit into a defect tracking process.
- Tags: Feature, Process Improvement, Quality, Business Operations
- White papers 2004-10-01
- Outlook 2003 - How to remove tracking information from sent messages?
- So does anyone know how to remove tracking information from sent messages??Tracking information?Can you be more specific? What tracking information do you want removed?JPL
- Tags: Microsoft Office, E-mail clients, xesse, Microsoft Outlook 2003, Microsoft Outlook
- Discussion threads 2007-08-28
- Exchange 2007 Message Tracking (Part 1)
- It's hard to imagine life as an Exchange administrator without message tracking so it's no surprise that Exchange 2007 comes with message tracking enabled by default. In Exchange 2000 and Exchange 2003, message tracking is enabled on a per-server basis by bringing up the properties of an Exchange server within...
- Tags: Message, Microsoft Exchange Server 2007, TechGenix, E-mail Servers, Groupware, Enterprise Software, Software
- White papers 2007-03-02
- Document Tracking System - Using RFID to Track Documents
- Radio Frequency Identification is an upcoming technology for tracking and identifications. Document tracking system help to keep and manage knowledge gained in every project. Data written in a document can be managed effectively. Information and experience obtained during earlier project can be reused in a later project. A good document...
- Tags: Document, Intensecomp Pte Ltd., RFID, Scanners, Wireless, Security, Biometrics, Hardware, Peripherals
- White papers 2003-12-01
- Package Tracking (gg)
- This gadget allows you to track a package for three of the major companys, UPS, Fedex, and US Postal Service. When you select a company, enter the tracking number, and click go, a new browser window will open up with the companys website and your packages current tracking information. This...
- Tags: Package, Web Site Development, Web Browsers, Web Technology, Internet
- Software downloads 2007-10-11
- MCTA: Target Tracking Algorithm Based on Minimal Contour in Wireless Sensor Networks
- This paper proposes a Minimal Contour Tracking Algorithm MCTA that reduces energy consumption for tracking mobile targets in wireless sensor networks in terms of sensing and communication energy consumption. MCTA conserves energy by letting only a minimum number of sensor nodes participate in communication and perform sensing for target tracking....
- Tags: Algorithm, Network, Sensor, University Of Minnesota, Minimal Contour Tracking Algorithm, Wi-Fi, Research & Development, Wireless, Business Operations
- White papers 2007-01-21
- My Time Card (exe)
- Simple and easy to use time tracking program. You can track your time yourself with our time tracking software. The main benefit of our time tracking software is reviewing and sorting the data. This version is the first release on CNET Download.com.
- Tags: Software, Card, Tools & Techniques, Management
- Software downloads 2007-11-28
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