Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- The importance of live logging
- Yesterday, I was yet again reminded of the importance of getting into the habit of live logging help desk calls. For anyone who is not familiar with the term, "live logging" means keying the information into the call logging system as the call is in progress, rather than noting the...
- Tags: Call, Help Desk, Call Centers, It Operations, Jeff Dray
- Blog posts 2008-05-17
- Best IT Budget Categories
- I want to raise the quality of budgeting that we do here in our shop. I'm looking for a good, comprehensive list of budget categories that people use. What major/minor categories do you use in your IT budgets?
- Tags: budget, hardware, it management, JAB42, PC, spending, thin client
- Discussion threads 2006-10-05
- MSDN Webcast: Centralizing Logging in IIS 6.0: Service Pack 1 Centralized W3C Logging (Level 200)
- A secret was slipped into the Microsoft Windows Server 2003 Service Pack 1 and Microsoft Internet Information Services IIS 6.0 called W3C Centralized Logging. Building on the Centralized Binary Logging feature, HTTP.sys and IIS 6.0 are now capable of logging all requests for Web sites to a single log file....
- Tags: Microsoft Developer Network, W3C, Webcast, Microsoft IIS 6.0, Service Pack, Microsoft Corp., Microsoft IIS Server, Microsoft Windows Server 2003, Servers, Operating Systems, Microsoft Windows, Software, Hardware
- Webcasts 2005-08-25
- Call Soft Pro (exe)
- An advanced, yet simple-to-use answering machine and fax software for your home or business. All the features you'd expect are supported: multiple configurable mailboxes, faxing, ability to block telemarketers, call monitoring and logging, Caller ID with pop-ups and voice alerts, customizable and personalized greetings, and conversation recording. Call Soft can...
- Tags: Fax, Microsoft Windows, Microsoft Outlook, E-mail, Operating Systems, Software, Microsoft Office, Office Suites, Online Communications
- Software downloads 2005-09-27
- Exchange - circular logging
- Exchange server circular logging in enabled. The logs date back as far as 2005. A back-up of the system has been done, would it cause a problem if I delete all logs more than a month old?Circular loggingYour description is a little conflicting because circular logging only keeps 4 logfiles,...
- Tags: Backups, thomasmo@..., logfile, backup
- Discussion threads 2007-06-04
- Product Support's Reporting Tools (aspx)
- The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. The reporting tool DOES NOT make any registry changes or modifications to the operating system. There are 8 specialty versions, one for each of the following support scenario categories: Alliance,...
- Tags: Reporting Tool, Microsoft Corp., Microsoft Product Support Reporting Tool, Business Intelligence, Enterprise Software, Software, Data Management
- Software downloads 2007-01-22
- Ebay Explorer (zip)
- A widget to explore in real time all categories on ebay. With a menu of all categories. All the categories come update in real time, for being always it informed on all the auctions to you and to make the own bid. This version is the first release on CNET...
- Tags: Category, eBay Inc.
- Software downloads 2007-07-30
- Restore the Default Color Categories
- One can't find a way to restore the list of color categories to the original list provided when Microsoft Office Outlook 2007 was installed. One cannot reset the list to the six default categories from within Office Outlook 2007. These default categories are offered as placeholders for the user to...
- Tags: Category, Microsoft Outlook, Microsoft Office, Groupware, Office Suites, Software, Enterprise Software
- White papers 2007-12-01
- SAS 9.2 Enhanced Logging Facilities
- The SAS 9.2 enterprise server environment contains an enhanced logging facility which provides the ability to finely tune SAS logging and auditing behavior. SAS administrators and Enterprise IT administrators now have the power and flexibility to classify messages according to a well-defined namespace and dynamically enable diagnostic logging levels. SAS...
- Tags: SAS Institute, SAS 9.2 Enterprise Server Environment
- White papers 2008-03-19
- Category Manager (exe)
- Category Manager displays your Outlook categories in a side-bar, with that you can assign very quickly categories to any Outlook items. Get a reminder if you forgot to assign a category, or force users to assign one to specific item types. You can print, export, import and synchronize your categories...
- Tags: Category, Microsoft Outlook, Groupware, Microsoft Office, Office Suites, Software, Enterprise Software
- Software downloads 2007-11-02
- CentreDesk Artizan (zip)
- CentreDesk Artizan is a multi-user call centre application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to artisans Time tracking, (calculates holidays and working...
- Tags: Call Centre, Merging Technologies, CentreDesk Artizan, Help Desk, It Operations
- Software downloads 2008-10-08
- Get IT Done: Monitor Exchange 2000 mail flow with additional logging options
- When troubleshooting mail flow issues within Microsoft Exchange 2000, you need to make sure that mail is flowing through the MTA queues and that your server has connectivity with the rest of your Exchange organization and the outside world, as I explained in "Troubleshoot Exchange 2000 mail flow issues."As handy...
- Tags: Brien M. Posey MCSE, Diagnostic Logging, Get IT Done, Microsoft Exchange 2000 Server, monitor, server
- Technical articles 2003-11-18
- Advanced Call Center (exe)
- An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. ACC can send call notifications to your pager and voice...
- Tags: Call-center, Call Centers, Modems, Customer Relationship Management (CRM), It Operations, Hardware, Components, Enterprise Software, Software
- Software downloads 2005-10-21
- Tech Tip: Organize Contacts with categories
- Categories give your users a way to groupOutlook items. For example, your users might want to group togetherall tasks for a particular project so they can easily locate themfor review. You can assign categories to any type ofOutlook item, including Contacts. Categorizing Contacts allows youto sort and...
- Tags: Microsoft Outlook
- Technical articles 2003-12-08
- Add, Remove, or Move the Categories Column
- In the Inbox and other table views, the user can quickly see which items have color categories assigned to them by looking at the Categories column. If the user sets a Quick Click category, he or she can assign a default color category to an item by using only a...
- Tags: Category, Column
- White papers 2007-12-01
- Oracle JDBC Logging Using java.util.logging
- The Oracle JDBC drivers use two different mechanisms to generate log output. Versions of the JDBC drivers for older versions of Java, 1.2 and 1.3, use a proprietary mechanism. Versions of the JDBC drivers for newer versions of Java, 1.4 and later, use the Java standard logging mechanism, java.util.logging This...
- Tags: Oracle Corp., JDBC, JDBC Driver, Java.util.logging, Java, Databases, Programming Languages, Software Development, Software/Web Development, Enterprise Software, Software, Data Management
- White papers 2006-06-01
- mRing (zip)
- Make your phone alive with MP3 ringtones and pictures, plus get free bonus - SD card reader software for easier files transfer.With mRing you can assign MP3, MIDI, WAV ringtones and pictures to phone book contacts or contact categories, separate phone call and SMS ringtones, define profiles (silent, VIP etc.),...
- Tags: Phone, SD Card, SMS, MP3, Text Messaging/SMS/MMS, Telecom & Utilities, Telephony, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Networking
- Software downloads 2007-05-22
- XP crashes when logging off
- hi folks,i got a little problem with my new pc at home.i installed Windows XP Professional and created three users (me and my wife, both with PowerUser rights, and an account with Administration Rights to install and configure software).Problem is:when i am logged on as one user, then change to...
- Tags: Microsoft Windows XP
- Q&A 2005-08-13
- How Categories and Calendar Labels From Earlier Versions Are Updated for Office Outlook 2007
- In Microsoft Office Outlook 2007, categories have colors associated with them and are renamed accordingly as color categories. By associating colors with categorized items and placing the colors prominently in open items, such as contacts, and in table views, such as the Inbox, the user can easily identify and track...
- Tags: Category, Microsoft Outlook, Microsoft Office, Groupware, Office Suites, Software, Enterprise Software
- White papers 2007-12-01
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