Additional Resources
- Outlook Rules
- I have a rule where anything with CNET or ZDNET in the sender's name goes to a certain folder. It works but all Techrepublic emails go into that same folder. I then create a rule where Techrepublic emails go to its own folder, but instead, they get duplicated. One of...
- Tags: BorgInva, CONDUCTOR, e-mail, Microsoft Outlook
- Q&A 2005-08-10
- install Win2k over linspire4.5
- new machine has linspire4.5, attempt to install win2k over. During boot, noticed error "IDE channel 1 80 pin conductor not installed. during setup, received error codes -i/o 3200- multiple times. Final result:win2k would not install. As new out of box machines (4) I assumed there would...
- Tags: dual boot, kmedd3@..., Linspire, Microsoft Windows, Microsoft Windows 2000, windows
- Q&A 2005-09-09
- Credit Card Processor Utilizes Microsoft-Novell Agreement, Expects 55 Percent Savings
- Conductor, a credit-card processing outsourcer, provides credit card issuers with comprehensive services. Internally, it supports a mix of desktop systems and a heterogeneous IT infrastructure. However, the mixed environments led to support inefficiencies, lack of interoperability between servers, and difficulty exchanging files internally. By using the Microsoft-Novell interoperability agreement, Conductor...
- Tags: Processor, Novell Inc., Credit Card, Agreement, Microsoft Corp., Credit Card Processor, Sales Channel, Financial Services, Sales
- Case studies 2007-11-12
- Electrist (zip)
- The top-rated electronic and electrical engineering tool for Palm OS. One of the most complete set of hundreds of calculations including: integrated Ohm's law/Watt's law, resistor color code, series/parallel resistance/inductance/capacitance, voltage/current dividers, capacitive/inductive reactance, impedance, sine wave conversion, delta/wye, decibels, VSWR, AWG/metric/custom conductor voltage drop, conductor size selection, and load...
- Tags: Palm OS, Productivity, Operating Systems, Handhelds, Software, Hardware
- Software downloads 2006-07-06
- Carbon Nanotube Bumps for Thermal and Electric Conduction in Transistor
- The continuous miniaturization of semiconductor chips has rapidly improved the performance of semiconductor products. However, thermal issues that affect semi- conductor chips are becoming more serious. For example, heat transfer has become a very serious problem in the CPUs of personal computers; high-frequency High-Power Amplifiers (HPAs) of mobile communication systems;...
- Tags: Nanotube, Mobile, Transistor, Carbon Nanotube, Fujitsu Ltd., Mobile Communication, Nanotechnology, Cellular Phones, Semiconductors, Emerging Technologies, Consumer Electronics, Personal Technology, Hardware
- White papers 2007-10-01
- The Science of Cable Design, Part II
- In Part I, we measured the frequency linearity of various cable designs using TARA Labs' Constant Current Impedance Testing (CCZT). Why do different conductor types of the same mass yield such different results? In a few words: electromagnetic flux linkage.
- Tags: Cable, Network Technology, Telecommunications, Personal Technology, Networking
- White papers 2000-01-01
- Are Call Numbers a “Morale” downer?
- A lot my students work on technical help desks (Unisys and Dell), they are constantly judge on their call numbers (Call time, 1st Call close rate, Supervisor Call, Idle time and much more.) These numbers seem to damper their morale but all Call Cente
- Tags: Call centers, Teaching Information Systems, help desk, call-center
- Discussion threads 2006-11-30
- People Performance: Can You Believe What You See?
- When we are observing the behavior and performance of our people can we really believe what we see?In 1927, the theoretical physicist Werner Karl Heisenberg developed the uncertainty principle. The uncertainty principle states that, at a microscopic level, it is impossible to know both the momentum and position of a...
- Tags: motivation, micro-management, IT Management, Decision Making, Management Style, Management Skills, Management, CIO, Leadership, Career, Personnel
- Blog posts 2007-07-24
- IP Telephony in the Call Center
- Call center managers can now combine the human touch of the call center with the convenience of the Web, creating an Internet-enabled call center. This gives consumers a personalized, shopper-friendly marketplace of products and services, as well as better customer service and technical support. In turn, call centers benefit from...
- Tags: Telephony, Call-center, IP Telephony, IP, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers
- Recording and Monitoring Call Center Transactions
- Because there are so many call centers in the US, ranging from as few as 5-10 seats to as many as several thousand, it is impossible to know exactly how many or what percentage of call centers use recording and monitoring. However, it is clear that most larger call centers...
- Tags: Call-center, Monitoring, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2004-12-09
- When to CIO
- At what point should an organization hire a CIO? Are there general criteria that the organizaton should meet first, such as number of employees, or number of locations, or amount of annual revenue etc.?Need one?As a matter of fact, It is not tightly related to the number of employees...
- Tags: migglet
- Discussion threads 2005-12-12
- Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
- A call center is a centralized hub where customer and other telephone calls are dealt with by an organization. In today's economy, they have become the primary point of contact between customers and businesses. Accurate prediction of the call arrival rate is therefore indispensable for call center practitioners to staff...
- Tags: Call-center, Bayesian, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2005-05-28
- Call-Type Classification and Unsupervised Training for the Call Center Domain
- This paper describes recent experiments in call-type classification and acoustic modeling for speech recognition in the call center domain. The paper first describes the CU Call Center Corpus, a database of human-to-human conversations recorded from an Information Technology (IT) Help Desk call center located on the University of Colorado campus...
- Tags: Call-center, Domain, University Of Colorado, Training, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers
- call centre
- i have to design a call centre in 3000 sq ftwhat are the requirements of a call centredepartments needed in call centre
- Tags: ag_priya08@...
- Discussion threads 2007-08-17
- Notation Player (exe)
- See the notes and lyrics as you listen to music. Find and download MIDI files of your favorite music on the Internet and convert them to sheet music. Sing along or practice your instrument while following the notes on the screen. Notation Player automatically turns the pages for you. Enhance...
- Tags: Note, Music
- Software downloads 2007-06-19
- Human Factors of Work in Call Centres
- This paper details the main recommendations of an ETSI report that deals with the human factors aspects of work in call centres. The report, which was written by a specialist Task Force (STF) funded by the eEurope initiative, was based on reviews of existing studies of call centre operation in...
- Tags: Siemens AG, Human Resource Management (HRM), Organizational Structure, Tools & Techniques, Human Resources, Management
- White papers 2006-02-01
- Telephony phishing?
- Hi,I hace had a couple of phone calls recently, and when I answer I get a message along the lines of "I am sorry to disturb you this call was meant for an answering machine". Has anyone any idea what this is?ThanksYes, it is an attempt to get around the...
- Tags: Do-Not-Call List, ozi Eagle, phishing, telephony
- Q&A 2005-05-28
- Red Call Recorder (exe)
- Record, edit, compress, and save many hours of phone calls to your PC. Would you like to record phone calls? Red Call Recorder is the perfect solution for you. When accepting a phone call, this program will immediately recognize the caller, than on just click the button you can start...
- Tags: Phone, Recorder, Telephone Call, Call, Telecom & Utilities
- Software downloads 2005-06-29
- Call Centre Quality: How Service Level Measurement Can Save Costs While Delighting Customers
- Marketing strategists and call center managers, immersed in the confetti of call center performance measures, may have difficulty in isolating what is important in moulding customers' service experiences. Impressions of service may originally be ingrained in customer memories as images or words, but ultimately the summary feelings evoked such as...
- Tags: Call-center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2006-02-01
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