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- CA's Unicenter Service Desk Aligns Kluwer's IT Services to Business Processes
- Wolters Kluwer is a leading multinational publisher and information services company. The company is headquartered in Amsterdam, the Netherlands. The company is re-branding, supported by a new customer focus backed by the highest standards of service management procedures. Kluwer selected solutions offered by CA to improve its service levels and...
- Tags: Service Desk, Business Process, Service Management, CA Unicenter, Information Technology, Computer Associates International Inc., CA Unicenter Service Desk, Wolters Kluwer, It Services
- Case studies
Additional Resources
- CA Leverages Its Own Products to Manage Worldwide Help Desk; First-Call Resolution Up by More Than 20% and Call Volume Down by 42%
- Computer Associates International, Inc. CA is a leading worldwide provider of software solutions and services for the management of IT infrastructure, business information and application development. CA's internal help desk addresses the requirements of its more than 14,000 employees globally. Due to this degree of demand, the CA help desk...
- Tags: CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- Mainframe Webcast Updates - Unicenter CA-View and Unicenter CA-Deliver
- Unicenter CA-View Output Archival and Viewing and Unicenter CA-Deliver Output Management automate the vital process of report delivery to the user community. Unicenter CA-View offers immediate online report viewing, archival, retrieval and exception reporting. Unicenter CA-Deliver automates printed report distribution, report tracking and bundling. Tight integration between these two solutions...
- Tags: CA Unicenter, Webcast, Mainframe, Computer Associates International Inc., Unicenter CA-Deliver, It Management, It service Management
- Webcasts
- CA Relies on Its Own Unicenter Network and Systems Management r11.1 and Unicenter Service Desk r11.2 Solutions to Ensure Service Availability Company-Wide
- CA, one of the world's largest Information Technology IT management software companies, unifies and simplifies the management of enterprise-wide IT. CA's GIS Global Information Services organization uses more than 100 CA software solutions to ensure around-the-clock IT services for employees, partners and customers worldwide. Due to the size and complexity...
- Tags: Service Desk, CA Unicenter, Network, Computer Associates International Inc., Systems Management, GIS, It Management, It Services, Software, It service Management
- Case studies
- Ease of Upgrading and Enhancements in Unicenter Service Desk r11
- Unicenter Service Desk r11 will help accelerate the service and support process, improve productivity, closely align a service desk with the business and help reduce costs. Upgrading to Unicenter Service Desk r11 has never been easier with CA's easy to use installation process that automatically upgrades data, forms, workflow, and...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., It Services, It Management, It service Management
- Webcasts
- African Bank Achieves 97% SLA Compliance With Its Suppliers Using CA's Unicenter ServicePlus Service Desk
- African Bank Limited is a wholly owned subsidiary of African Bank Investments Limited ABIL, a public company listed on the JSE Securities Exchange of South Africa. The bank wanted to improve the levels of technical support provided to its thousands of users, and also needed to centralize its help desk...
- Tags: Service Desk, SLA, CA Unicenter, Supplier, Computer Associates International Inc., African Bank, Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- Alcatel Significantly Boosts Service Desk Productivity and Reduces Costs With CA's Unicenter Solutions
- Alcatel provides telecommunications and Internet equipment to more than 130 countries worldwide, delivering voice and data communications solutions to carriers, service providers, enterprises and consumers. The issues faced by the company were an older help desk tool that was no longer supported which needed an upgrade and the need to...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Alcatel, Help Desk, Call Centers, It Services, It Management, It Operations, It service Management
- Case studies
- Holmesglen Institute Saves 20 Hours Per Week on Data Entry With Unicenter ServicePlus Service Desk
- A specialist in the area of Vocational Education and Training VET, the Holmesglen Institute of TAFE Technical And Further Education is the largest of its kind in Victoria, Australia. In 2002, the Institute opened a new campus, increasing its already large computer network by 30 percent. This resulted in an...
- Tags: Service Desk, CA Unicenter, Data Entry, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- CA Unicenter Peer Product Review
- CA Unicenter Peer Product Review DiscussionShare your CA Unicenter experiences with TechRepublic Members here by replying below!
- Tags: TechRepublic's Peer Produ, Computer Associates International Inc., CA Unicenter, CA Unicenter Peer Product Review, Product, TechRepublic's Peer Product Review, off-topic, Product Review
- Discussion threads 2006-02-14
- Unicenter ServicePlus Service Desk at the Heart of the New Help Desk at illycaffe
- Founded in 1933, illycaffe is a publicly listed company that produces and distributes coffee for espresso machines. The IT structure - which in 1998 comprised of five servers and was based entirely on an AS/400 with an in-house legacy application - had already undergone expansion to meet the needs of...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- Using Certificates With Unicenter CA-XCOM Data Transport r11
- Unicenter CA-XCOM Data Transport is a premier, multiplatform, multiprotocol data transport solution that powers high-speed, unattended file transfers between any two nodes on a network with complete audit trails and reporting capabilities. This webcast shows how to unlock the power of Unicenter CA-XCOM Data Transport.
- Tags: CA Unicenter, Computer Associates International Inc., Unicenter CA-XCOM Data Transport, It Management, It service Management
- Webcasts
- Fujitsu NZ Relies Heavily on CA's Unicenter Family of Solutions to Automate IT Delivery
- With more than 250 New Zealand staff and operations in Auckland, Wellington and Christchurch, Fujitsu New Zealand Ltd. Fujitsu NZ delivers IT infrastructure and support services to some of New Zealand's largest companies, enabling it to sidestep high IT capital costs and minimize exposure to operational risk. Delivering a diverse...
- Tags: CA Unicenter, Information Technology, Fujitsu Ltd., Computer Associates International Inc., Fujitsu NZ, It Management, It service Management
- Case studies
- Unicenter CA-XCOM Data Transport r11 Technical Update
- Unicenter CA-XCOM Data Transport is a premier, multiplatform, multiprotocol data transport solution that powers high-speed, unattended file transfers between any two nodes on a network with complete audit trails and reporting capabilities. This webcast shows how to unlock the power of Unicenter CA-XCOM Data Transport.
- Tags: CA Unicenter, Computer Associates International Inc., Unicenter CA-XCOM Data Transport, It Management, It service Management
- Webcasts
- Unicenter CA-Easytrieve: Report Generation Just Got a Whole Lot Easier
- For more than 20 years customers have relied on Unicenter CA-Easytrieve Plus Report Generator to provide cross-platform support to easily create and run cost-effective, meaningful reports for the numerous audiences they serve. With the availability of Unicenter CA-Easytrieve r11, information retrieval, data management and report generation just got a whole...
- Tags: CA Unicenter, Computer Associates International Inc., It Management, It service Management
- Webcasts
- CA Solutions Enable IT Staff at Mission Consolidated ISD to Accomplish More With Less
- Mission CISD Consolidated Independent School District consists of roughly 41 square miles and serves 14,600 students and 2000 employees. The goal of the Mission CISD technology staff is to optimize technology investments while providing seamless infrastructure availability to the students, faculty and staff. Also managing the ever growing number of...
- Tags: CA Unicenter, Information Technology, Computer Associates International Inc., It Management, It service Management
- Case studies
- Wipro Incorporates Industry Standard Best Practices With CA's Service Management and Network Management Solutions
- As Wipro provides offshore services to many of the world's top multinational corporations, it is absolutely essential for the company to have a robust - always "Available" - information systems architecture. Any downtime beyond a couple of minutes could potentially have a major business impact. The quest for a proven...
- Tags: Service Management, CA Unicenter, Network, Wipro Technologies, Industry Standard, Industry, Computer Associates International Inc., Network Management, It Management, It service Management
- Case studies
- Abilene ISD Increases Issue Close Rate by 200%, and Reduces Response Times by 40% With CA Unicenter Service Desk and CA's Desktop and Server Management
- The Abilene ISD AISD is a top rated (17th in the entire U.S.) school district serving approximately 17,000 students spread across 32 sites in the metropolitan area. The specific challenges for the District were manual processes and the lack of IT staff to support an expanding and complex IT environment...
- Tags: Service Desk, Desktop, Server Management, CA Unicenter, Server, Computer Associates International Inc., It Services, It Management, It service Management
- Case studies
- Gain Enterprise Wide Visibility and Control With CA's Workload Control Center
- This webcast is a must attend for all CA Unicenter AutoSys and CA Unicenter CA-7 users who want to increase functionality, operational efficiency and improve productivity. The viewer will learn about key features that include enterprise-level views, user-defined alerts and summary-to-detail displays.
- Tags: Computer Associates International Inc., It Management, It service Management
- Webcasts
- Tabcorp Holdings Limited Bets on Unicenter Network and Systems Management and Unicenter Service Desk to Win ITIL Benefits
- Tabcorp Holdings Limited Tabcorp is Australia's premier gambling and entertainment group and one of the largest gambling and entertainment businesses in the world. Following the merger and acquisitions and solid growth, Tabcorp faced a highly complex and mixed IT environment with multiple and varied infrastructures. There was obviously a pressing...
- Tags: Service Desk, CA Unicenter, Network, Computer Associates International Inc., ITIL, Entertainment, Systems Management, It Management, It service Management
- Case studies
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