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TechRepublic Resources
- CA SupportBridge Connects EarthLink Customers to High Quality Support
- Atlanta-based EarthLink Inc. EarthLink has earned an award-winning reputation for outstanding customer service and its suite of online products and services. EarthLink customer care technicians operate in locations around the globe. Customer contact centers worldwide work with customers subscribed to a range of services including dial-up, high-speed, voice, web hosting,...
- Tags: EarthLink Inc., Computer Associates International Inc., CA SupportBridge, Web Hosting, Call Centers, Home Networking, Customer Relationship Management (CRM), Internet, It Operations, Networking, Personal Technology, Enterprise Software, Software
- Case studies
Additional Resources
- Support Automation With CA SupportBridge
- CA's new Support Automation solution, CA SupportBridge (formerly Control-F1 SupportBridge), is designed to prevent, detect and repair computer problems before they cause significant disruption to operations and is integrated with existing technologies. CA's Support Automation solution along with CA's Service Management and Configuration Management solutions help customers improve service and...
- Tags: Computer Associates International Inc., Automation, Productivity, It Services
- White papers 2006-01-01
- Manulife Financial Implemented the CA Bilingual Support Automation Solution to Meet the Diverse Needs of Their Customers
- Operating as Manulife Financial in Canada and Asia, and primarily through John Hancock in the United States, the Company offers customers a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. In 2002, Manulife Financial began using the ASP-hosted...
- Tags: Computer Associates International Inc., Manulife, Business Structures, Financial Accounting, Real Estate, Finance, Business Operations
- Case studies
- Columbia University Biomedical and Health Information Services (CUbhis) Uses CA SupportBridge to Help Keep Student and Faculty Computers Healthy
- Columbia University's Medical Center CUMC provides world-class leadership in scientific research, health and medical research, and patient care. The mission of Columbia University Biomedical and Health Information Services CUbhis is to provide high-quality, reliable, and effective information resources and technologies. CUbhis selected CA SupportBridge Live Automation to provide a versatile,...
- Tags: Columbia University, Biomedical, Health Care, Computer Associates International Inc., Computer, Healthcare, Vertical Industries, Benefits, Enterprise Software, Software, Human Resources
- Case studies
- Gerber Technology Reduces Support Call Times From 30 to 70% With CA SupportBridge
- To be able to see and interact with the destination computer is far better than trying to understand and convey information over the phone. People that are very good at their jobs are not always good at describing their technical support problems in a way that is clearly understood by...
- Tags: Computer Associates International Inc., Gerber, Team Management, Productivity, Management
- Case studies
- Transforming to the Pervasive Service Desk
- The pervasive service desk provides a problem resolution platform to improve end user productivity and satisfaction by simplifying and unifying the steps to solve computing issues. It promotes an integrated suite of support services that can be offered anywhere and anytime, powered by automation to improve the end user's overall...
- Tags: Service Desk, Computer Associates International Inc., It Services
- White papers 2006-07-01
- CA CMDB Gains Momentum
- This paper addresses the advances CA has made with its CMDB offering through product features, integration with its broader IT management portfolio and its integration of the CA Cohesion product. It also provides insights from CA customers on the CA CMDB. It wraps up with EMA's perspective on CA's overall...
- Tags: CMDB, Computer Associates International Inc.
- White papers 2007-10-01
- CA-Datacom Roadmap Presentation
- CA-Datacom/DB Database and CA-Ideal for CA-Datacom provide essential components in IT organizations around the world. CA continually enhances these products to exploit the most current operating system and mainframe hardware capabilities while ensuring that customer needs are met. With the release of CA-Datacom r11.2, a number of substantial features have...
- Tags: Computer Associates International Inc., Mainframes, Servers, Hardware
- Webcasts
- Mainframe Webcast Updates Advantage CA-ADS for CA-IDMS
- Computer Associates is committed to ensuring that customers are successful in developing and maintaining applications for use with Advantage CA-IDMS/DB Database. This webcast is an introduction or refresher course for anyone needing to create or modify applications using the Advantage CA-ADS for CA-IDMS family of tools. For many years, tools...
- Tags: Webcast, Mainframe, Computer Associates International Inc., Tool, Productivity, Digital Media, Consumer Electronics, Personal Technology
- Webcasts
- CA WORLD 2007 Preview: Metadata Management and Visualization
- This webcast will provide a review of what CA AllFusion Repository users should expect to find at CA WORLD 2007 - from technical sessions from customers and partners to the opportunity to see the latest product features and functions in the Exhibition Center or to meet with CA development and...
- Tags: Computer Associates International Inc., Databases, Enterprise Software, Software, Data Management
- Webcasts
- Siemens Business Services Delivers Superior Support Services With CA's Support Automation Solution
- The support provided by Siemens Business Services directly impacts agent satisfaction, loyalty, and their ability to serve customers. Siemens Business Services endeavors to bring this level of IT service delivery to their end users by deploying the most innovative support automation solution on the market. The Siemens Business Services team...
- Tags: Siemens AG, Support Services, Computer Associates International Inc., Automation Solution, Real Estate, It Services, Productivity, Business Operations
- Case studies
- CA Unifies and Simplifies Software Development With CA Clarity
- CA (NASDAQ: CA) is one of the world's largest IT management software providers. CA needs to manage over 5,000 developers scattered around the world - ensuring they work on the right projects, communicate effectively and efficiently share deliverables. Besides having to drive best practices across multiple development teams, the Business...
- Tags: Software, Computer Associates International Inc., Research & Development, Team Management, Software Development, Business Operations, Management, Software/Web Development
- Case studies
- CA Mainframe Integration With the Distributed World - A Look at PAM, LDAP, DSI, Connectors to eTrust CA-ACF2 and eTrust CA-Top Secret Security
- In this webcast, the viewer will see how CA-ACF2 & CA-Top Secret Security integrate and interact with the eTrust suite of distributed products.
- Tags: CA eTrust, Mainframe, Computer Associates International Inc., LDAP, Integration, Viruses And Worms, Security
- Webcasts
- eTrust CA-ACF2 and CA-Top Secret Security r9 - What's New and What's Coming in r12
- This webcast discusses the latest enhancements and features incorporated into the r9 release of eTrust CA-ACF2 Security and eTrust CA-Top Secret Security. Also, the listener will gain an understanding of what CA has done to strengthen its enterprise-wide security offering through further integration with eTrust distributed solutions and platforms. In...
- Tags: CA eTrust, Computer Associates International Inc., Viruses And Worms, Security
- Webcasts
- SOA and Web Services for Advantage CA-Ideal for CA-Datacom
- Service-Oriented Architectures SOAs and Web services combine to provide an opportunity for organizations to reduce the costs and complexities of integrating applications both inside and outside the firewall. This white paper explains how one can use SOA and web services to integrate Advantage CA-Ideal for CA-Datacom (Advantage CA-Ideal) with other...
- Tags: Web, HostBridge Technology, Web Service, SOA, Computer Associates International Inc., Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2005-11-08
- Mainframe Webcast Updates - Unicenter CA-View and Unicenter CA-Deliver
- Unicenter CA-View Output Archival and Viewing and Unicenter CA-Deliver Output Management automate the vital process of report delivery to the user community. Unicenter CA-View offers immediate online report viewing, archival, retrieval and exception reporting. Unicenter CA-Deliver automates printed report distribution, report tracking and bundling. Tight integration between these two solutions...
- Tags: CA Unicenter, Webcast, Mainframe, Computer Associates International Inc., Unicenter CA-Deliver, It Management, It service Management
- Webcasts
- Windows 2003 root CA hosed up
- When I first set up this Win2K3 domain, I installed a root CA and a subordinate CA. We started to have problems with the certificate exchange within the domain, so I looked up the problem here and ran the certutil function, which cleaned it all up. the result is that...
- Tags: bernhardt@..., certificate, Computer Associates International Inc., Microsoft Windows, Microsoft Windows 2003, root ca, windows, windows 2003
- Discussion threads 2007-01-19
- Client Certificate creation process with IIS v6 and 2003 CA?
- Hi there,Ref IIS v6 and CA from 2003 ServerI'm new to this website/CA business and although I've managed to get the web pages to work with https and a local CA by using a Server Certificate, I cant see how to "create" client certificates. At this stage I have the...
- Tags: swisstonihasher@..., Computer Associates International Inc., client cert, Microsoft IIS Server
- Discussion threads 2007-09-07
- CA-IDMS Roadmap Presentation
- This webcast shows CA-IDMS continues to provide business value in the 21st century. The webcast will start with a brief review of current releases and then give a preview of the features planned for CA-IDMS r17.
- Tags: Computer Associates International Inc., Digital Media, Consumer Electronics, Personal Technology
- Webcasts
- certificates
- Hi to every one !!i am trying to create a certificate from a standallone CA for L2tp/ipsec .i know that to take a certificate from a Ca standallone can be only by the web interface of the CA .i request the certificate and install it succesfully but when i...
- Tags: VPNs, kgr1gr@..., Computer Associates International Inc.
- Discussion threads 2007-11-12
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