TechRepublic Resources
- Moraitis Fresh's RFID Implementation Improves Productivity and Retailer Relationships
- Australia's fresh produce market is growing, and retailers expect fresher produce, lower prices and increased Business-To-Business (B2B) information exchange. To stay ahead of its competition, Moraitis needed to introduce operational efficiencies, reduce operational overhead and scale its business in a sustainable manner. Moraitis turned to IBM Business Consulting Services to...
- Tags: Retail Company, RFID, IBM Corp., Retail, B2B, Business Services, E-business/E-Commerce, Internet
- Case studies
- Egyptian ISP Boosts Sales Revenue With Award-Winning Integrated Customer Relationship
- LINKdotNET, one of the largest private Internet Service Providers ISPs in Egypt and the Middle East region, wanted a new Customer Relationship Management CRM solution to support business expansion and growth. The ISP needed an integrated solution to improve customer service and fault monitoring of both connectivity and hosted services...
- Tags: Revenue, Customer Service, Internet Service Provider, Microsoft Corp., Sales, Internet Service Providers (ISPs), Customer Relationship Management (CRM), Internet, Business Services, Product Marketing, Enterprise Software, Software, Marketing
- Case studies
- Computer Associates International Case Study: Versatel Nederland B.V.
- Based in Amsterdam, Versatel is a competitive communications network operator. As a Managed Service Provider, Versatel wanted to offer value-added services that would drive additional revenue and attract new customers, while reducing operational costs. The Versatel team evaluated four management solutions and selected Concord based on eHealth's reliability and out-of-the-box...
- Tags: Computer Associates International Inc., Team Management, E-health, Business Services, Management, Healthcare
- Case studies
- BEA and HP Create Flexible, Resilient O2 Active Portal
- mmO2 is a leading mobile service provider with nearly 21 million customers throughout Germany, Ireland, and the United Kingdom. The challenges faced by mmO2 included optimising image presentation, having to utilise both the WAP and Short Message Service SMS protocols to deliver content and ensuring reliable access to multimedia features,...
- Tags: BEA Systems Inc., Hewlett-Packard Co., O2 Plc., Service Provider, Wireless Application, mmO2, WAP, Business Services, Portals, Wireless, Wi-Fi, Cellular Phones, Web Technology, Internet, Consumer Electronics, Personal Technology
- Case studies
- HP Management Tools Enable Finnish Service Provider to Offer Platforms on Demand
- Pohjolan Atk-palvelu Oy PATK in Helsinki, Finland is the IT service provider to the Pohjola Insurance Group. PATK offers secure and cost-effective infrastructure operations, and must work quickly and economically. The firm needed a better way of migrating hundreds of servers to the Microsoft Windows 2003 and Windows 2003 Advanced...
- Tags: Hewlett-Packard Co., Tool, Business Services, Microsoft Windows, Servers, Operating Systems, Software, Hardware
- Case studies
- Crafting Service Providers: Creating a Versatile Reporting Package
- In this paper, the author will step through the process of creating the three key programs needed in OverloadCheck's reporting package, as well as some important utilities and functions called by these programs. In the process, the author will showcase techniques the reader is likely to find helpful in many...
- Tags: Oracle Corp., Business Services, Productivity
- White papers
- MedicWare Chooses Award-Winning Linktivity WebDemo Web Conferencing Software Over Competing Hosted Services for Its Pricing and Ease of Use
- For more than 14 years, MedicWare has provided outpatient clinics and private medical practices with a comprehensive and accurate EMR system. MedicWare's staff needed a Web conferencing solution that would allow it to stand out in a highly fragmented market. It had used two respected application service provider ASP vendors...
- Tags: Software, Ease Of Use, Linktivity, Inter-Tel Inc., Pricing Strategy, MedicWare, Application Service Providers (ASPs), Web Conferencing, Web Hosting, Business Services, Tools & Techniques, Pricing, Internet, Management, Marketing
- Case studies
- L.D. Consulting's IBM Hosted Customer Meeting Was Destined for Success
- An innovative IT service provider, L.D. Consulting specializes in the development of object-oriented information systems within a Service Oriented Architecture SOA, including component based applications for industrial service providers and the environmental sector. L.D. Consulting wanted to present their solution and the IBM eServer iSeries jointly with IBM experts in...
- Tags: IBM Corp., L.D. Consulting, Ooa/Ood/Oop, Business Services, Service-Oriented Architecture (SOA), Software Development, Software/Web Development, Web Services, Enterprise Software, Software
- Case studies
- International Network Services Case Study: Spheris
- Spheris, the second largest company in the medical transcription industry, was formed in 2003 with the acquisition of EDiX Corporation by Total eMed. As a result of the acquisition, Spheris needed to integrate the two merging companies and supporting infrastructures. Spheris sought a trusted partner to support its telecommunications cost...
- Tags: Acquisition, Cost Reduction, Mergers & Acquisitions, Telephony, Corporate Law, Business Services, Telecom & Utilities, Telecommunications, Investment, Finance, Networking, Business Operations
- Case studies
- Online Group Travel Solution Provider Adds Spyware Protection to Its Multilayered Security Arsenal
- A successful application service provider, Groople provides its customers with an easy-to-use online tool for booking group travel. Keeping the company's Web servers online is crucial for maintaining its reputation as well as ensuring customer satisfaction, maximum revenues, and continued corporate growth. Groople initially chose Trend Micro based on its...
- Tags: Trend Micro Inc., Application Service Providers (ASPs), Web Servers, Web Hosting, WANs, Cyberthreats, Business Services, Spyware, Viruses And Worms, Spyware, Adware & Malware, Product Marketing, Internet, Networking, Security, Marketing
- Case studies
- Push, Inc. Uses Trend Micro ScanMail to Maintain Quality of Service
- Push, Inc. is an Application Service Provider ASP in Santa Barbara, California. It provides Customer Relationship Management and email services to about 20 mid-market companies. Because Push is an ASP, its servers are physically inaccessible to users. The company's primary source of infection is electronic mail. "Melissa, 'I Love You,'...
- Tags: QoS, Trend Micro Inc., E-mail, Application Service Providers (ASPs), Web Hosting, Business Services, Online Communications, Internet
- Case studies
- Charging and Mobility Within the IMS
- Today, successful service strategies require collaboration and alignment among subscribers, service providers, and technology suppliers. With control shifting more into the hands of the users, the way in which services must be delivered is dictated as much by the users' changing needs as by the service providers' business goals and...
- Tags: Mobility, Service Provider, IBM IMS, Business Services
- Webcasts
- Fairchild Semiconductor Centralizes Supply Chain Management Planning
- Fairchild Semiconductor, a leading global player in the multi-market semiconductor industry, is focusing on streamlining its supply chain planning and production processes. The company faces a number of significant business challenges as it seeks to gain at least a 10 percent market share in the projected $56 billion target market...
- Tags: Supply Chain, Consulting Service, Business Consulting Services, Fairchild Semiconductor Corp., SCM, IBM Corp., IBM Global Services, Supply Chain Management (SCM), Business Services, Enterprise Software, Software
- Case studies
- ADC Telecommunications Case Study: Convention Center
- A large convention center in San Francisco wanted to ensure that their facility had sufficient coverage and capacity for attendees to use their mobile devices during their events. The design of the convention center made it very difficult to provide service to all areas of the venue. Some wireless service...
- Tags: ADC Telecommunications Inc., Convention, Business Services
- Case studies
- ANMsoft Technologies Case Study: Human Resource Application Service Provider
- The objective was to build a J2EE based 360 degree feedback Application development for a Human resource application service provider in the US. The Data models and design documents were prepared and sent for approval to the client. The development was done under the guidance of the Team Lead who...
- Tags: Human Resources, Application Service Provider, Service Provider, Application Service Providers (ASPs), Web Hosting, Business Services, Middleware, Internet, Enterprise Software, Software
- Case studies
- Higo Bank's Grid Adoption Enhances Its Financing Business and Better Services Its Customers
- Higo Bank in Japan cut loan-processing times nearly in half, increased its efficiency by 40 percent and eliminated 1.5 million sheets of paper wasted annually when it engaged IBM Business Consulting Services to design and implement a finance-management system. Higo Bank wanted to improve customer credit risk management and upgrade...
- Tags: Bank, Consulting Service, Business Consulting Services, Financing, IBM Corp., Business Services, Financial Services
- Case studies
- Service Provider Infrastructure Security Techniques
- As the Internet becomes more of a place for doing business and not just exchanging information, it becomes a greater target for people who aim to use it in a criminal manner. As the framework of the global network, Internet service providers are often involved in security incidents, either as...
- Tags: Network, Internet Service Provider, Service Provider, Internet Service Providers (ISPs), Internet, Business Services, Networking, Security
- White papers
- Pacific Internet Limited Reaps Cost Benefits With Avaya IP Telephony and Contact Center Solution
- Pacific Internet Limited is the largest telco-independent Internet communications service provider by geographic reach in the Asia-Pacific region. The company wanted to Replace existing technology to enhance the management of the data and information across three country sites, improve operational workflow and enable sharing of resources, and reduce costs. Scalability...
- Tags: Telephony, Benefit, IP Telephony, Contact Center, Avaya Inc., Pacific Internet, VOIP, Call Centers, Business Services, Telecommunications, Telecom & Utilities, Networking, It Operations
- Case studies
- Deploying Metro-Scale Wireless: Critical Considerations, Lessons Learned and Architecting Your Plans for Success
- In this webcast, you will learn about key considerations for these projects, lessons learned, typical network equipment and backend OSS and roaming requirements as well as tips for maximizing long term success for Metro-scale wireless deployments. The webcast will also address how metros with existing wireless deployments "take it to...
- Tags: Webcast, Digital Media, Business Services, Wi-Fi, Wireless, Networking, Consumer Electronics, Personal Technology
- Webcasts
- Set Up Your Internet E-mail Account to Work With Outlook
- If a person has set up an e-mail account with an Internet Service Provider ISP and now wants to start using Outlook to send and receive messages, where to start? It's a snap. The ISP gave all the information needed to specify the details of the account. As long as...
- Tags: Internet E-mail, Internet Service Provider, Service Provider, Internet Service, Microsoft Outlook, Internet, Internet Service Providers (ISPs), Business Services, Groupware, E-mail, Microsoft Office, Office Suites, Software, Enterprise Software, Online Communications
- Webcasts
