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Forensics: Text messaging privacy

A recent U.S. Federal court ruling seems to prohibit employer access to employee text message content. But that's not entirely true. by Tom Olzak

Tags: Employee, Privacy, Text Messaging, Business Services, Groupware, Telecom & Utilities, Security, Enterprise Software, Software, Tom Olzak

Blog posts 2008-07-07

Will government crack downs on pirates stop file sharing on networks?

Back on the 12th of February The Times reported on a leaked ‘Green Paper' suggesting that Internet users suspected of downloading films or music will be penalised by Internet Service Providers ISPs who would be legally obliged to take action against them. A "three-strike" system would mean that users suspected...

Tags: Network, Government, Internet Service Provider, Piracy, Service Provider, File-sharing, Internet Service, Internet Service Providers (ISPs), Internet, Business Services, Justin Fielding

Blog posts 2008-02-26

How private is your Web-based service?

As I have said many times before, the two major components of security are privacy and control over your resources. Each of these plays a part in the other. Remote Web-based service providers are generally concerned about controlling their resources. Using such a Web-based service means that...

Tags: Web, MSN Hotmail, Privacy, Service Provider, Service, Business Services, E-mail, Channel Management, E-mail Providers, Security, Online Communications, Marketing, Internet, Chad Perrin

Blog posts 2008-02-15

Why you should worry about the "Google phone"

One of the worst kept secrets of the past year has been that Google intends to create a new model for mobile phone users. Pundits expect to see something available in early testing stages from the company as early as a year from now. ...

Tags: Google Inc., Customer Service, Phone, Customer, Product Marketing, Cable, Business Services, Customer Relationship Management (CRM), Telecom & Utilities, Cellular Phones, Strategy, Marketing, Telecommunications, Personal Technology, Enterprise Software, Software, Consumer Electronics, Management, John McKee

Blog posts 2007-11-16

Avoiding the two extreme errors in explaining things

What possible connection does Greek mythology have with desktop support? Plenty, in terms of avoiding problems when you have to explain a technical concept to your customer. In his classic work The Odyssey, Homer described two monsters who sat on opposite sides of a narrow strait...

Tags: Person, Construction, Application Service Providers (ASPs), Web Hosting, Business Services, Internet, Calvin Sun

Blog posts 2007-10-29

Microsoft to announce remote management tool

According to eWeek, Microsoft will be announcing its plan at the Worldwide Partner Conference in Denver this week about the impending release to manufacture its new Systems Centre Remote Operations Manager 2007 (ROM 2007). ROM 2007 works in conjunction with Systems Centre Essentials 2007, which is...

Tags: Service Provider, Microsoft Corp., Business Services, Business Structures, Microsoft Windows, Finance, Operating Systems, Software, Paul Mah

Blog posts 2007-07-11

Why new European data retention laws won't keep us safe

Last month, the European Parliament passed far-reaching legislation concerning data retention, which will require telecommunications companies to store vast amounts of data about customer activities. While proponents of these directives argue that it will help law enforcement find and capture terrorists and other criminals more easily, Jonathan Yarden isn't convinced....

Tags: Jonathan Yarden, Telephony, Telecom & Utilities, telecommunications, Internet Security Focus Newsletter, Law Enforcement, Directive, Data Retention, Internet, Internet Service Providers (ISPs), Business Services, Networking

Technical articles 2006-01-06

Should ISPs be accountable for overall Internet security?

Jonathan Yarden recently read an article about the role that Internet service providers ISPs play in making sure the Web stays secure. As an employee of a local ISP, he felt that the article failed to represent the ISP's side of things. Find out why he says ISPs shouldn't bear...

Tags: Internet Service Provider, Jonathan Yarden, Internet, Internet service providers (ISPs), Business services, Internet service, service provider, Internet security, Internet Security Focus Newsletter, Customer

Technical articles 2005-12-16

Service Provider Speeds Access to Resources, Improves Security, and Reduces Costs

With thousands of employees spread across Germany and 70 other countries, TUV NORD wanted to simplify remote access to IT resources. In 2007, the company deployed Windows Server 2008 to take advantage of new Terminal Services capabilities. As a result, TUV NORD is reducing costs, speeding remote-access setup, and boosting...

Tags: Security, Microsoft Access, Microsoft Corp., Resource, Microsoft Windows Server 2008, Terminal Services, Remote Access, Business Services, Microsoft Windows, Operating Systems, Software

Case studies 2008-04-01

ConsultPro 2.1.2 (Windows)

ConsultPro offers an all in one solution for small service based businesses to track clients, projects, billing, and invoices. Easily manage your client data, create and manage projects for each client, and dynamically generate invoices. ConsultPro works for any service provider, and allows you to avoid the hassle of complex...

Tags: Invoice, ConsultPro, Productivity, Business Services, Microsoft Windows, Operating Systems, Software

Software downloads 2008-11-18

eServGlobal Boosts Growth Potential and Cuts Development Costs With Embedded Database

eServGlobal (LSE: ESG & ASX: ESV) invents smart communication and payment solutions to help telecommunications service providers operating on all-generation networks to grow new revenues, reduce churn, and lower costs. eServGlobal wanted to embed unbreakable database and middleware technologies into solutions to develop advanced, robust, real-time end-user facing services with...

Tags: Solution, Oracle Corp., Data Management, Business Services, Storage, Databases, Middleware, Networking, Hardware, Enterprise Software, Software

Case studies 2008-03-01

Movie Provider Automates to Meet Higher Demand, Reduce Costs, Improve Brand Visibility

Premium movie service provider Starz Entertainment needed a better way to create branded, service-specific movie files for its expanding distribution channels. It automated the process by creating the MediaForge production solution, using Microsoft Visual Studio 2008 and Microsoft .NET Framework 3.5. The result boosts productivity, provides capacity for new distribution...

Tags: Starz, Brand, Movie, Microsoft Corp., Business Services

Case studies 2008-06-01

German Service Provider Realises Return on Investment With Direct Technical Support

Beiersdorf Shared Services BSS is the in-house IT service provider at Beiersdorf Group, an international skin and beauty company headquartered in Germany. Responsible for managing business-critical services and products throughout the global organisation, BSS needed to ensure these were operating effectively without disrupting business. As an extensive user of Microsoft...

Tags: ROI, Microsoft Corp., Beiersdorf Shared Services, Roi/Tco, Business Services, Finance, Managerial Accounting

Case studies 2007-09-01

Hosting Webcast Series: Selling Business Email to Small Business (HMC and Exchange)

Hosted Exchange is a fast growing offering that delivers business class email to SMBs. This webcast showcases the solution, the opportunity for service providers, and the deployment options to consider.

Tags: Webcast, Small Business, Microsoft Corp., Hosted Exchange, E-mail, Smb/Sme, Business Services, Online Communications

Webcasts 2008-04-03

Korean Service Provider Overcomes Shortcomings of Existing VoIP Services

MSA Communication is a VoIP communication service provider founded in September 2004. MSA needed to develop and deploy technology that could overcome the shortcomings of existing soft-phone-based Internet phone service. Using BEA WebLogic SIP Server as the basis for an Internet-based callback service, MSA was able to replace its previous...

Tags: BEA WebLogic, BEA Systems Inc., VoIP Service, MSA Communication, Business Services, Telephony, VOIP, Application Servers, Middleware, Telecommunications, Enterprise Software, Networking, Software

Case studies 2007-06-01

Video Back Office Deployments for Service Providers

This paper provides an overview of the challenges faced by service providers that wish to efficiently streamline the rollout of "triple-play" services while lowering the total cost of ownership for video content management. The requirements for an efficient Video Back Office solution are presented, along with a solution overview and...

Tags: Service Provider, Video, Back-office, Corporate Communications, Business Services, Content Management, Web Technology, Marketing, Enterprise Software, Software

White papers 2006-08-01

Introduction to CC/PP Technology: Effective Ways to Manage Device Capability and Preference Information

Get to know Composite Capabilities/Preference Profile (CC/PP) technology, which provides a standard way to manage device capability information. CC/PP enables an application server to obtain profile identification and profile differences from a client's handheld device and retrieve profile detail from a device vendor repository. In this way, CC/PP saves the...

Tags: Information, CC/PP, Business Services, Handhelds, Hardware

White papers 2006-10-24

Evangelizing Microsoft Windows SharePoint Server Boosts Service Provider Growth

Winchester, Virginia-based Susquehanna Technologies is an eight-time Microsoft Gold Certified Partner that helps organizations make the most of Microsoft SharePoint products and technologies. Susquehanna Technologies could help customers take advantage of Microsoft SharePoint products and technologies, but it did not want to be in the business of hosting these products...

Tags: Server, Microsoft Corp., Susquehanna Technologies, Business Services, Microsoft Windows, Collaboration, Groupware, Enterprise Software, Operating Systems, Software

Case studies 2007-12-10

Make the Leap to Converged Communications

Burgeoning demand for converged voice, video and data is creating problems for service providers. As they face fierce competition to attract new customers and keep existing ones, they need solutions quickly. New networking equipment and software must be cost-effective and development time must be shortened to ensure bottom-line profitability. Scalability...

Tags: Multimedia, Solution, Service Provider, Intel Corp., Business Services, Networking, Processors, Semiconductors, Hardware, Components

Case studies 2006-08-01

Leading Managed E-Mail Service Provider Multiplies Security Protection

As a managed service provider for more than 2,000 small businesses located throughout Europe, Cobweb needed to ensure the security and reliability of its messaging and collaboration solutions based on Microsoft Exchange Server and Microsoft Windows SharePoint Services. To do so, Cobweb wanted to implement a server-level antivirus solution to...

Tags: Microsoft Exchange Server, Microsoft Corp., E-mail, Business Services, Groupware, Security, E-mail Servers, Viruses And Worms, Enterprise Software, Software

Case studies 2006-10-02