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business service management (58 results)
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- .NET business services help power the WiredChurch system
- Take a real-world look at the theory, design, and implementation of business services objects in a .NET-based system. This is the third article in a five-part series.The WiredChurch.com system we discuss in this case study is a .NET-based application that allows religious organizations to manage their community activities. In the...
- Technical articles 2002-03-18
- Service Level Management: A Path to Effective Business Service Management
- This paper explores the need for a service level management solution, as well as the criteria needed for that solution to operate effectively while contributing to an organization's ability to achieve Business Service Management BSM. BMC provides a solution that fits those criteria. The BMC Service Level Management Route to...
- White papers 2006-06-29
- The Value of Business Service Management
- Proving and communicating the business value of IT services and investments is a constant challenge for CIOs. Since IT enables critical business processes, understanding and improving IT service delivery become even more crucial. Improving IT service quality improves the quality of the business. To achieve this, leading IT organizations have...
- White papers 2007-05-01
- Vantage Service Manager: A Technical Overview
- Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT Infrastructure Library ITIL Service Delivery. Additionally, by retrieving business metrics from transactional applications, Vantage Service Manager provides a core business activity monitoring capability. Vantage Service Manager measures service...
- White papers 2007-05-01
- Vision for Dynamic Business Service Management
- Dynamic Business Service Management moves beyond traditional BSM to deliver the flexibility and innovation to support the agile enterprise, including enabling the IT organization to manage across technology silos and focus on the business processes they support, by providing deep insight into how the infrastructure aligns with processes and maintaining...
- White papers 2008-01-01
- Tivoli Business Service Manager: Troubleshooting TBSM 4.1
- Tivoli Business Service Manager delivers real-time service visibility and intelligence to maximize performance. Line-of-business and operations executives, managers and staff can gauge how the business is actually delivering against defined revenue, growth and operational objectives. This paper contains information about resolving common problems with the Tivoli Business Service Manager TBSM.
- White papers 2007-05-08
- Developing Adaptive Composite Business Services Using WebSphere Business Services Fabric: Part 3 - CBS Modeling, Ontology Editing, and Policy Simulation
- This series of paper discusses the end-to-end process of creating composite business services with IBM WebSphere Business Services Fabric Version 6.0.2.Part 1 introduces the idea of composite business services, and how WebSphere Business Services Fabric supports the development of these services. Part 2, explains how WebSphere Business Services Fabric can...
- White papers 2007-08-22
- Make Composite Business Services Adaptable With Points of Variability, Part 5: Using WebSphere Service Registry and Repository
- As the adoption of SOA in an enterprise grows, so does the complexity around managing a multitude of both new and old services in the SOA environment. Companies develop new services in house, outsource, or buy service implementation from ISVs or partners. The number of services and the variety of...
- White papers 2007-08-14
- Make Composite Business Services Adaptable With Points of Variability, Part 4: Using WebSphere Enterprise Service Bus Mediation Modules
- This paper provides a solution to the technical limitations just described using an SCA mediation module in WebSphere Enterprise Service Bus ESB 6.0.1. WebSphere Process Server Process Server includes ESB, so everything in this paper applies to Process Server as well. One gets step-by-step examples for implementing a Service Component...
- White papers 2007-07-17
- Make Composite Business Services Adaptable With Points of Variability, Part 3: Using Selectors and Business Rules for Dynamicity
- Explore options for building Points Of Variability POV in Service-Oriented Architecture SOA composite business services in this series. In this paper use selectors and business rules in IBM WebSphere Process Server to incorporate dynamicity and configurability for business processes in a Composite Business Service CBS. Discover issues one can encounter...
- White papers 2007-06-12
- Make Composite Business Services Adaptable With Points of Variability, Part 2: Using Dynamic Service Mediation in WebSphere Business Services Fabric
- Explore options for building Points Of Variability POV in Service-Oriented Architecture SOA composite business services in this series. A common requirement for POVs is to be able to easily change the behavior of a service, despite differences in client organization, processes, technology, or business relationships. IBM WebSphere Business Services Fabric...
- White papers 2007-05-08
- Developing Adaptive Composite Business Services Using WebSphere Business Services Fabric, Part 1 - Introducing IBM's New Platform for Business Service Modeling, Assembly, and Deployment
- With Service-Oriented Architecture SOA, a business can be visualized as a collection of loosely coupled reusable building blocks, called business services. A business service, which can be derived from freestanding components, derived from disparate legacy IT assets (such as legacy systems, packaged applications, custom applications, and so on), or provided...
- White papers 2007-04-04
- Make Composite Business Services Adaptable With Points of Variability, Part 1: Choosing the Right Implementation
- Explore options for building Points Of Variability POV in Service-Oriented Architecture SOA composite business services in this series. This paper provides an overview of the different options for designing and developing composite business services to cope with change and describes the features and capabilities in IBM WebSphere software that can...
- White papers 2007-04-10
- Business Service Management Links IT Services to Business Goals
- Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth. While organizations will undertake BSM initiatives to align IT activities with business goals, the ultimate impact of Business Service Management goes beyond services - to strategic partnership in the business. Having...
- White papers 2008-01-01
- Infrastructure Foundation for Business Service Management: An ITIL Approach
- Many businesses are looking for ways to demonstrate the value that IT makes to the bottom line. With an Information Technology Infrastructure Library ITIL framework guiding the business practices, one can improve processes through simplifying, consolidating, and standardizing. ITIL and Business Service Management BSM have much in common. The ITIL...
- White papers 2006-08-04
- Moving Toward Data Center Optimization: BMC Performance and Capacity Managed Services
- While Business Service Management BSM is elegant, simple, and powerful in theory, the IT directors and managers ultimately tasked with achieving it often face a far different reality: over-worked and under-staffed organizations engaged in a non-stop struggle to keep up with daily demands. Bogged down in tactical minutia, many IT...
- White papers 2006-07-25
- Heroix Longitude: IT Management Sophistication Meets Usability
- Aligning IT management with a business service perspective is a challenge for all enterprises. Datacenter size is often not the sole indicator of the difficulty in achieving this goal. Rather technological complexity and siloed IT expertise is often the dominating factor. Thus, today's management solutions must have features sophisticated enough...
- White papers 2006-05-01
- Leading Retail and Business Services Group Implements CPM Solution and Halves Monthly Reporting Time
- The change to the new International Financial Reporting Standards IFRS prompted leading retailer GUS to streamline its financial reporting process. It selected OutlookSoft - Microsoft Globally Managed Gold Partner - a Web-based, unified, Corporate Performance Management CPM solution delivered through Microsoft Office Excel 2003. Users now work from a single...
- Case studies
- Siemens Business Services Chooses Perl for Its Landmark Application
- With more than 95,000 applications for title transfer per year, Siemens' U.K. government customer, the Registers Of Scotland Executive Agency ROS, is a busy organization. By their very nature, databases are often indispensable; but rarely do they carry the tradition, symbolism, and historical importance equal to the Registers of Scotland....
- Book chapters
- Exposing EJB Components as Business Services: An Architect's View
- As organizations build, deploy, and orchestrate business services using Web Services technology, it becomes apparent that a careful and comprehensive design of Java 2 Platform, Enterprise Edition (J2EE) applications is required. The most effective systematic help in this area is the rigorous application of architecture patterns focused on Service-Oriented Architecture...
- White papers
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